UNKNOWN

ADAPTED_NOW

You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). How You’ll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

HOUR

Job Description:Don’t miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting sessions in the Miami, FL area on Wednesday, August 20th, 2025. Come ready to meet the AT&T Management Team and learn all about a career with #LifeAtATT! Join us at our AT&T Call Center:600 NW 79TH AVEMIAMI FL 33126Date: Wednesday, August 20th, 2025Time: 10:00 AM - 3:00 PMSave time and apply and complete testing ahead of time.This hybrid-remote position reports to our 600 NW 79th Avenue, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.Pay Transparency: Our premier service consultant position earns $18.50 hourly + uncapped commissions for sales goals. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.How You’ll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.What Your Day-to-Day Will Look Like:<ul><li>Handle customer interactions (calls, chats, emails) in a fast-paced environment.</li><li>Accurately resolve issues related to service, billing, payments, and collections.</li><li>Explain bills and product features clearly.</li><li>Troubleshoot basic problems and seek higher support if needed.</li><li>Build customer confidence and loyalty by resolving issues.</li><li>Support various customer inquiries, including technical issues.</li><li>Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.</li><li>Paid training.</li></ul>What we are looking for:<ul><li>Unwavering Customer Focus</li><li>Strong Work Ethic</li><li>Adaptability</li><li>Problem-Solving Skills</li><li>Attention to Details</li></ul>Joining our team comes with amazing perks and benefits:<ul><li>Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone</li><li>Tuition reimbursement program</li><li>Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.</li><li>Paid Parental Leave</li><li>Medical/Dental/Vision coverage</li><li>401(k) plan</li><li>Additional sick leave beyond what state and local law require may be available but is unprotected</li><li>Adoption Reimbursement</li><li>Disability Benefits (short term and long term)</li><li>Life and Accidental Death Insurance</li><li>Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>Employee Assistance Programs (EAP)</li><li>Extensive employee wellness programs</li></ul>WFH Requirements: <ul><li>You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)</li><li>Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).</li><li>You will need to be available, accessible, and accountable to work during established work schedules and shis, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.</li></ul>If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!Your future is calling. Apply today!Weekly Hours:40Time Type:RegularLocation:Miami, FloridaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

AT&T is bringing it all together - helping people mobilize their worlds - with advanced mobile services, next-generation TV and high-speed Internet services, and smart solutions for businesses. For more than a century, we have consistently provided innovative, reliable, high-quality products and services. Our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're creating new solutions for consumers and businesses to help them mobilize their communications and entertainment. AT&T has more than 120 million wireless customers who have the nation's strongest LTE signal* and the nation's most reliable 4G LTE network** at their fingertips. Our voice and data network covers more than 99 percent of all Americans, so our customers can stay connected from virtually anywhere - whether they're driving home from work, or driving across the country. Even if our customers decide to travel abroad, we have them covered. AT&T has the best worldwide coverage of any U.S. carrier, with voice services in more than 225 countries and territories, data roaming in more than 210 countries and territories, and 3G in more than 170 countries and territories. We also plan to expand into Latin America with our acquisition of Iusacell - Mexico's leading wireless company.

AT & T

Call Center Sales Representative – Hybrid

AT&T

FULL_TIME

FEED

About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work.

DescriptionJob Description:Title: Desktop Support SpecialistThis position can be fully remote for candidates able to work 8-5 PST. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a>About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work. Key Responsibilities:<ul><li>Technical Support (80%): Provide first-level technical support via phone for desktops, laptops, printers, and related hardware.</li><li>Software Troubleshooting: Troubleshoot and resolve software issues, including operating systems, Microsoft Office Suite, and other business applications.</li><li>Hardware Setup: Assist with the setup, configuration, and deployment of new hardware and software for end users.</li><li>Help Desk Management: Maintain and update help desk tickets, ensuring timely resolution and accurate documentation of issues and solutions.</li><li>Issue Escalation: Collaborate with IT teams to escalate and resolve complex technical problems.</li><li>System Maintenance: Perform routine maintenance and updates on desktop systems to ensure optimal performance and security.</li><li>Remote Support: Support remote users with connectivity, VPN access, and remote desktop tools.</li><li>User Training: Provide training and guidance to users on best practices and efficient use of technology tools.</li><li>Asset Management: Maintain inventory of desktop hardware, software licenses, and peripheral equipment.</li><li>Policy Compliance: Assist in implementing and enforcing IT policies and procedures related to desktop usage and security.</li><li>Project Support: Participate in IT projects involving desktop rollouts, upgrades, and migrations.</li><li>Security Compliance: Ensure compliance with company standards and security protocols in all desktop support activities.</li><li>Documentation: Document technical procedures, troubleshooting steps, and user guides for internal use.</li><li>Vendor Coordination: Collaborate with vendors and service providers for warranty repairs and technical support.</li><li>Process Improvement: Contribute to continuous improvement initiatives within the IT support function.</li></ul>Ideal Candidate Qualifications:<ul><li>High school diploma or equivalent required; relevant technical certifications (e.g., CompTIA A+, ITIL V4, Microsoft Certified Desktop Support Technician) are a plus.</li><li>Experience in desktop support or a related IT support role.</li><li>Proficiency with Microsoft Windows operating systems and Microsoft Office applications.</li><li>Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Familiarity with help desk ticketing systems and remote support tools.</li><li>Willingness to adapt to changing technologies and business needs.</li></ul> What We Offer:<ul><li>Competitive salaries and bonus potential</li><li>Company-paid health insurance</li><li>Paid holidays, vacations, and sick time</li><li>401K with employer match</li><li>Employee stock plan participation</li><li>Professional growth and career progression opportunities</li><li>Respectful culture and work/family life balance</li><li>Community service commitment</li><li>Supportive teammates and a rewarding work environment</li></ul> What to Expect (Application Process):<ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>Salary RangeThe expected pay range for this position is $19.00 to $21.00 per hour, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Desktop Support Specialist (PST work schedule)

1st Level Support

Asset Management

Best Practices

Business Solutions

Communication Skills

CompTIA A+

Computer Maintenance

Continuous Improvement

Corporate Compliance

Corporate Policies

Customer Relations

Desktop Administration

Desktop Hardware

Desktop PC

Diversity

Documentation

Establish Priorities

Hardware Administration

Health Insurance

Help Desk

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Inventory Management

Laptop PC

MCDST - Microsoft Certified Desktop Support Technician

Maintain Compliance

Microsoft Office

Multitasking

Operating Systems

Peripheral Hardware

Printers

Problem Solving Skills

Process Improvement

Regulatory Compliance

Remote Access

Security Compliance

Security Protocols

Software Administration

Software Licenses

Stock Purchase Plans

Systems Maintenance

Technical Support

Time Management

Training/Teaching

VPN (Virtual Private Network)

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Call Center Sales Representative – HybridAT & T

Desktop Support Specialist (PST work schedule)Insurance Office of America

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