Lead Customer Service Representative - Somerville, MA (Hybrid/Remote) SharecareLead Customer Service Representative - Somerville, MA (Hybrid/Remote)COS - Mass General Hospital Somerville, MARemoteThrough its data-driven AI insights, evidence-based resources, and comprehensive platform - including benefits navigation, care management, home care resources, health information management, and more- Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Essential Job Functions: Under the supervision of the Customer Service Manager, the Customer Service- Escalations team member's primary responsibilities include: Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.