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Giannone Insurance Agency has been a trusted partner to individuals and families for over 15 years, offering tailored insurance solutions with personal attention and exceptional service. Our supportive and respectful workplace values work-life balance, ongoing education, and professional growth, empowering our team to thrive both personally and professionally.

YEAR

Giannone Insurance Agency has been a trusted partner to individuals and families for over 15 years, offering tailored insurance solutions with personal attention and exceptional service. We pride ourselves on being more than just an insurance provider; we are advisors, partners, and a source of security for our clients. Our supportive and respectful workplace values work-life balance, ongoing education, and professional growth, empowering our team to thrive both personally and professionally.We invite you to become a part of our dynamic team as a Licensed Insurance Customer Service Representative. In this hybrid role, blend the flexibility of working remotely with the chance to connect with our Michigan community. Your role will be pivotal in ensuring the satisfaction and support of our policyholders, offering expert guidance and personalized solutions to meet their insurance needs. Embrace an environment that values growth, teamwork, and the opportunity to make a difference in our clients' lives.If you are enthusiastic about providing exemplary customer service and seeking a welcoming and motivating workplace,we are eager to meet you!Salary Range: $40000 per year BenefitsAnnual Base Salary + CommissionPaid Time Off (PTO)Health InsuranceMon-Fri ScheduleFlexibility with Work Location (Home Optional) Responsibilities Client Support: Provide expert assistance to policyholders, addressing inquiries and resolving issues efficiently and courteously.Policy Management: Assist clients in understanding, managing, and updating their insurance policies as needed.Claims Assistance: Facilitate claims processes by guiding clients through procedures and ensuring timely resolution.Client Communication: Maintain regular and proactive communication with clients to ensure their needs are consistently met.Documentation: Accurately document and update client interactions, policies, and claims in the company database.Continuous Learning: Stay informed on the latest insurance products, services, and industry trends to better serve clients. Requirements Licensing: Active State of Michigan Property & Casualty License is required.Experience: Previous experience in customer service or insurance is desirable.CommunicationSkills: Outstanding oral and written communication skills are necessary.CustomerFocused: A commitment to providing exceptional service and understanding customer needs.TechnologicallyProficient: Ability to navigate CRM software and related tools efficiently.Adaptability: Capability to work both remotely and in the office, maintaining excellent productivity.Team-Oriented: Strong ability to work collaboratively with team members, enhancing the work environment.

Giannone Insurance Agency

Hybrid Remote Insurance Customer Service Rep

IdealTraits

OTHER

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The Pet Supplies Plus (PSP) Human Resources department is seeking a dynamic Human Resources Business Partner who will work closely with store leaders to support functional responsibilities including employee relations, engagement, recruitment, compliance, compensation, performance management and people metrics. Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size.

Overview:
Are you more like a hare than a tortoise when it comes to responding to team member concerns?  Are you pawsitively passionate about helping leaders build a fun and engaging workplace?  Then join the HR team at America's favorite neighborhood pet store!The Pet Supplies Plus (PSP) Human Resources department is seeking a dynamic Human Resources Business Partner who will work closely with store leaders to support functional responsibilities including employee relations, engagement, recruitment, compliance, compensation, performance management and people metrics.

Responsibilities/Qualifications:
The Human Resources Business Partner is part of the store Human Resources team and this position will work a hybrid schedule at the Pet Supplies Plus Livonia Headquarters which we call Pet Central! The Human Resources Business Partner key responsibilities include: Employee Relations & Compliance • Cultivate effective working relationships with store leaders by providing counsel on people-management and employee relations • Guide leaders in their understanding and use of company handbook, employment related policies and performance management and corrective action • Ensure legal compliance of all state and federal regulations and guideline • Conduct investigations and facilitate the ADA interactive accommodation process as needed • Research unemployment claims, minimizing costs through effective performance and policy coaching with store leaders Recruiting & Staffing • Partner with Recruiting and Store Leadership to support recruiting efforts for new stores within assigned markets• Participate in the internal selection process for future store leaders including succession planning and talent reviews • Partner with leaders to maintain high talent standards and anticipate workforce planning needs for hourly and salaried positions Talent Development & Performance Management • Provide input on employee development and performance management programs to support company growth, culture, engagement and vision • Provide coaching to leaders on effective performance reviews and management• Facilitate annual engagement survey, recognition and action planning  process • Enable a culture where individuals are accountable for their results and take pride in their individual and collectives successes PAWsome Human Resources Business Partner candidates will have: • Bachelor’s degree preferably in Business or related field, or equivalent work experience• 1-2 years of HR generalist experience, preferably in the retail industry • Knowledge of employee relations practices, investigative skills, and how to apply state and federal employment laws• Ability to manage multiple priorities in a fast-paced, growing environment • Strong interpersonal skills and the ability to react appropriately under pressure and in ambiguous situations • Willingness to consistently provide superior customer service• Strong Microsoft Office skills including Word, Excel, PowerPoint and CoPilot• Ability to travel as required, typically 2-4 times per year. #LI-SQ1

About Company:
Pet Supplies Plus is focused on making it easier to get better products for your pet. With 770+ locations in 44 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. Pet Supplies Plus is ranked No. 31 overall in Entrepreneur Magazine's 2026 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit <a href="https://nam12.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.petsuppliesplus.com%2F&data=05%7C02%7Cetlam%40petsuppliesplus.com%7Cef84e2f99fc34e00fe1e08dce24ac4fe%7C972c0821fe2d4379b6e8acd0c3427548%7C0%7C0%7C638634057998594117%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=Lb0ICRDOJzVOXEBUUtwzKR%2Bl7KFNAcGrQiRuFaeU%2BxA%3D&reserved=0" rel="noopener nofollow noreferrer" target="_blank">www.petsuppliesplus.com</a>.  EOE STATEMENTWe provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

At Pet Supplies Plus, we're crazy for pets, too. With more than 400 corporate and franchise locations in 26 states, Pet Supplies Plus is America's favorite neighborhood pet store. Each location offers a wide array of pet food, pet products, grooming services and animal expertise all at a great value, allowing customers to spoil their pets even more. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly. This growing Livonia, Michigan-based retailer is ranked in Entrepreneur magazine's 2015 Annual Franchise 500® list as the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate, and system size. For more information, please visit www.petsuppliesplus.com

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Hybrid Remote Insurance Customer Service Rep Giannone Insurance Agency

Human Resources Business Partner (Hybrid Position M-W in Office Th-F Remote) Pet Supplies Plus

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