Responsibilities: Act as the dedicated point of contact once a prescription is written for the patient (including caregivers) and the healthcare provider (including their office staff) to navigate through insurance coverage and access of the medication Navigate patients and offices through the complexity of insurance coverage including review of benefit verifications, research of prior authorizations and support through the appeals process Evaluate and refer patients to appropriate financial assistance programs Provide high quality case management through: Assessing and documenting patient needs and services requested Effectively communicate with the patient, their caregiver, their prescriber and office staff members when require Ability to have critical conversations with empathy and understanding Provide timely responses to requests made by patients and their healthcare provider Effectively collaborate with internal and external stakeholders along the patient journey Provide information regarding market landscape, feedback from customers and process improvements to the Case Management Supervisor and Head of Call Center Collaborate with PSS Field Teams (Field Reimbursement Managers and Nurse Team) to ensure seamless communication and appropriate handoffs when needed Provide coordination of services among the patient’s care team to ensure therapy can start and continue as per the healthcare providers orders Ensure performance and quality remain at the highest level throughout all interactions Requirements: Bachelor’s degree required; Master’s degree preferred Background in Social Work, Counseling, Pharmacy, Nursing and/or Office Practice Management 1 years experience in patient services and/or healthcare industry. Active knowledge of oncology (IV and oral) product reimbursement, including but not limited to Medicare, Medicaid and commercial insurance carriers, Prior Authorization submissions/appeals Understanding of the healthcare industry, including both private and government payer landscape Utilize critical thinking to problem-solve access challenges Apply emotional intelligence and empathetic listening to all interactions Excellent written and verbal communication skills Proficient in CRM platforms (e.g., Salesforce.com) Ability to work in a fast-paced environment, multi-task and self-prioritize workload Customer and conflict resolutions skills preferred Works with all members of a team effectively Spanish language proficiency is a plus 11-8pm EST Shift- Hybrid Location: Berkeley Heights, NJ For US based candidates, the proposed salary band for this position is as follows: $76,000.00$114,000.00 The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.