UNKNOWN

FEED

You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. You will coordinate cross-functionally with SRE, Product Engineering, and customer-facing teams (and often the customer directly) to ensure the environment is ready and the installation of the Kentik application is executed successfully.

YEAR

<div class="content-intro"><h2><strong>Who we are</strong></h2><p>Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, and synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks.</p></div><h3><strong>What you'll do<br/></strong></h3><p>Kentik is looking for a deeply technical leader to own the end-to-end lifecycle of our infrastructure delivery. This is a "bridge" role sitting at the intersection of Infrastructure, Product, Engineering, and the customer.</p><p>You are the technical architect of how we land our product in any environment, whether it's a customer's data center or our own. As an owner, this role requires much more than acquiring and providing status updates and reporting out milestones.</p><p>You will initially focus on the flawless execution of Kentik's on-premises product, including hardware selection and logistics. However, because our SaaS environment is built on our own bare metal and private data centers, you will also apply your expertise to our internal infrastructure programs. You are the "glue" that ensures the hardware is defensible, the logistics are tight, and the engineering teams are aligned to execute.</p><p>Reporting to the VP, Infrastructure Engineering, this is a hands-on, Individual Contributor role in a rapidly-growing startup environment, with the clear potential to grow and lead a dedicated team as we scale.</p><div><ul><li><strong>Hardware Standards & Certification:</strong> Architect and curate the "Kentik Certified Hardware" standard. You will evaluate customer-provided hardware against our requirements and define the "Gold Standard" for both our on-prem product and our internal SaaS bare-metal footprint.</li><li><strong>Infrastructure Strategy & Sourcing:</strong> Own vendor relationships and the complexity of global hardware sourcing. This includes BOM (Bill of Materials) validation, procurement, and managing logistics to ensure gear hits the data center floor, on time and to spec, anywhere in the world.</li><li><strong>Technical Delivery Orchestration:</strong> Act as the air traffic controller for product deployment. You will coordinate cross-functionally with SRE, Product Engineering, and customer-facing teams (and often the customer directly) to ensure the environment is ready and the installation of the Kentik application is executed successfully.</li><li><strong>Internal Infrastructure Programs:</strong> Beyond customer delivery, you will perform similar tasks for our SaaS environment. You'll help manage our own data center footprint and bare-metal lifecycle, ensuring our internal ops are as rigorous as our customer-facing ones.</li><li><strong>Technical Debt & Operational Excellence:</strong> Identify and curate the technical debt that hinders our delivery speed or complicates maintenance. You will prioritize and drive the "burn-down" of this debt to make our product more maintainable, stable, and scalable from an SRE perspective.</li></ul><h3><strong>What you'll bring</strong></h3><p><em>Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don't match all of the qualifications, your skills and experience could be valuable in this role!</em></p><ul><li><strong>8+ years of experience</strong> in infrastructure operations, technical sourcing, or data center or technical program management.</li><li><strong>Deep technical knowledge of data center infrastructure:</strong></li><li><ul><li><strong>Server Hardware:</strong> Experience with any or all of Dell, HPE, and Supermicro as vendors, and the configuration tradeoffs between CPU, RAM, and storage.</li><li><strong>Network & Connectivity:</strong> Solid understanding of switches, routers, and basic network architecture.</li><li><strong>Colocation Operations:</strong> Experience managing power, cooling, space planning, and cross-connect logistics.</li></ul></li><li><strong>Supply Chain & Logistics:</strong> Proven ability to manage hardware sourcing, BOM validation, and global delivery logistics.</li><li><strong>Execution & Orchestration:</strong> Ability to map complex dependencies and drive prioritization across multiple engineering and SRE teams.</li><li><strong>Influential Leadership:</strong> Strong cross-functional skills with the ability to drive alignment and "burn down" technical debt without direct authority.</li><li><strong>Communication:</strong> Excellent verbal and written communication skills; comfortable interfacing with both internal engineers and customer leadership.</li><li><strong>Deep Infrastructure Roots: </strong>You have a background in data center operations, network engineering, or NOC/Systems administration. You can talk deeply about CPU/RAM trade-offs, NIC performance, and Linux internals.</li><li><strong>Delivery Mastery:</strong> You have experience managing high-risk, company-wide technical programs. You know how to guide multidisciplinary teams through complex execution plans without losing the thread or resorting to "status update" bureaucracy.</li><li><strong>Startup Scrappiness:</strong> You thrive in an environment where you need to build the playbook while you're playing the game. You are an IC today, but you have the seniority and vision to eventually build and lead a small team.</li><li><strong>Strategic & Analytical:</strong> You understand that "shipped" is only half the battle. You advocate for long-term operational health and can push back on engineering or sales when a delivery path creates unsustainable technical debt.</li></ul><h3><strong>Nice to haves</strong></h3><ul><li><strong>Bare-Metal SaaS Experience:</strong> Background in SaaS or service provider environments running on private, bare-metal infrastructure.</li><li><strong>System Architecture:</strong> Familiarity with distributed systems concepts and how software interacts with physical infrastructure.</li><li><strong>Infrastructure Tooling:</strong> Hands-on experience with Netbox (or similar DCIM), JIRA, and monitoring tools like Grafana.</li><li><strong>FinOps & Budgeting:</strong> Exposure to technology budgeting, CapEx/OpEx management, or infrastructure FinOps.</li><li><strong>Domain Expertise:</strong> Familiarity with network observability (e.g., Kentik) or large-scale enterprise/service provider network environments.</li></ul><h3><strong>Our tech stack</strong></h3><ul><li>Our core data engine and platform are primarily written in Go</li><li>We use Node.js + Express for application serving, and React as our primary UI framework</li><li>We also use some JS and Python for tooling/scripting</li><li>In addition to our own database, we use Postgres, Kafka, Mysql, and Redis</li><li>Internal and public APIs expose both rest/json and gRPC endpoints</li><li>Haproxy, Envoy for API traffic routing and balancing</li><li>Github for source control, PRs, issues</li><li>Jenkins for automated builds</li></ul><h3><strong>What we offer</strong></h3><p>Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We're very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.</p><p>The compensation range for this position is: <strong>$163,000 – $220,000</strong>. This range reflects the low and high end of the U.S. compensation range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual compensation offered may be lower or higher than the stated range depending on various factors, including but not limited to:</p><ul><li style="font-weight:400">Experience with the skill sets required for success</li><li style="font-weight:400">Demonstrated competencies and potential </li><li style="font-weight:400">A geographic market-based approach</li></ul><p>In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:</p><ul><li style="font-weight:400">100% of premiums are paid by company for health, vision and dental coverage for you and your dependents</li><li style="font-weight:400">Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family</li><li style="font-weight:400">Paid family & medical leave </li><li style="font-weight:400">Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays</li><li style="font-weight:400">401(k) retirement account</li><li style="font-weight:400">Home office reimbursement </li><li style="font-weight:400">Stock options</li></ul><p><strong><em>Note:</em></strong><em> Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.</em></p></div><div class="content-conclusion"><h2><strong>Come work with us</strong></h2><p class="p1">The true meaning of Kentik is <strong>visibility</strong>. We're committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. </p><p class="p1"><strong>We don't look for individuals who fit the culture, but those who will continue to add to the culture. <br/></strong>We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. </p><p class="p1">Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to recruiting@kentik.com.</p><p class="p1"><strong>Come as you are!<br/></strong>You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you'll take on, we're sure you'll enjoy joining the Kentik team.</p><p class="p1">#li-remote</p></div>

Kentik

Infrastructure Strategy & Delivery Manager

Air Traffic Control (ATC)

Application Programming Interface (API)

Atlassian JIRA

Bill of Materials (BOM)

Budgeting

CPU (Central Processing Unit)

Capital Expenditure (CAPEX)

Cloud Computing

Collocation

Communication Skills

Cross-Functional

Customer Relations

Data Management

Delivery Management

Dell Computers

Distributed Computing

Employee Retention

Establish Priorities

GitHub

Hardware Standards

Integrated Circuits (ICs)

JSON

JavaScript

Jenkins

Leadership

Linux Operating System

Logistics

Logistics Management

Machine Tool

MySQL

National Intelligence Council (NIC)

Network Administration/Management

Network Architecture/Engineering

Network Connectivity

Network Operations Center

Network Routers

Network Switching

Operational Expenditure (OPEX)

Philosophy

PostgreSQL

Power Management

Presentation/Verbal Skills

Product Engineering

Project/Program Management

Purchasing/Procurement

Python Programming/Scripting Language

Redis

Reimbursement

Requirements Management

Risk Management

Sales

Scripting (Scripting Languages)

Server Hardware

Software Installation

Software as a Service (SaaS)

Source Code/Configuration Management (SCM)

Sourcing Strategy

Startup

Strategic Analysis

Supply Chain

System Architecture

Systems Administration/Management

Team Lead/Manager

Technical Delivery

Technical Leadership

Technical Operations

Telemetry

Time Management

Vendor/Supplier Relations

Vendor/Supplier Sourcing

Writing Skills

GreenHouseAPI

ADAPTED_NOW

They also own CXO Visionaries — Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs — running the full program from member recruitment and CXO Visionary profiles to speaking engagements at Rubrik CXO events, award recognition, and executive thought leadership opportunities. Own and operate the CXO Visionaries program end to end — Rubrik's exclusive, invitation-only community designed for C-level IT and security leaders including Fortune 500 and Global 2000 CIOs, CISOs, and CTOs.

<h4>Senior Manager, CXO Customer Advocacy </h4><p><strong>Location:</strong> Remote or Hybrid in Palo Alto, CA</p><p><strong>Team:</strong> Office of Transformation</p><p> </p><p><strong>About the Role</strong></p><p>Rubrik's Senior CXO Customer Advocacy Manager sits at the intersection of technology, storytelling, and enterprise customer engagement. It lives within the CXO Transformation team, a function that operates outside of marketing and is embedded in Rubrik's most senior customer relationships.</p><p>The person in this role owns two interconnected programs: Rubrik's customer story program and the CXO Visionaries program. They identify the right customers, lead discovery conversations, and translate complex data security and cyber resilience outcomes into narratives that hold up at the board and C-suite level. They also own CXO Visionaries — Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs — running the full program from member recruitment and CXO Visionary profiles to speaking engagements at Rubrik CXO events, award recognition, and executive thought leadership opportunities. They bring enough technical depth to earn credibility with senior IT and security leaders, and enough craft to turn that credibility into content and experiences that actually get used.</p><p>This is a builder's role. Its programs need structure, repeatable processes, a strong point of view on quality, and someone who can manage the full lifecycle.</p><p> </p><p><strong>Responsibilities</strong></p><p><strong><em>Customer Discovery and Story Development</em></strong></p><ul><li>Build and manage a pipeline of customer story candidates across key verticals, use cases, and geographies, in close partnership with sales, customer success, business value, and the product/engineering teams</li><li>Lead customer discovery conversations that go beyond intake interviews to surface the real operational impact of Rubrik's platform: what the threat looked like, what recovery required, and what changed afterward</li><li>Write and produce first-draft narratives across formats including written customer stories, video briefs, executive one-pagers, and event-ready abstracts</li></ul><p><strong><em>CXO Visionaries Program</em></strong></p><ul><li>Own and operate the CXO Visionaries program end to end — Rubrik's exclusive, invitation-only community designed for C-level IT and security leaders including Fortune 500 and Global 2000 CIOs, CISOs, and CTOs</li><li>Develop and produce CXO Visionary profiles that showcase member success and amplify their personal brand and organizational visibility</li><li>Design and manage the CXO Visionaries award program</li><li>Oversee the Visionary spotlight feature in Rubrik's monthly CXO newsletter, coordinating content and timing in advance with internal editorial plans</li><li>Identify, recruit, and onboard new Visionary members and connect them with keynote speaking and earned media opportunities at marquee CXO forums</li><li>Coordinate with Rubrik Zero Labs to ensure members receive timely, exclusive access to cutting-edge threat intelligence that strengthens their organization's cyber defenses</li></ul><p><strong><em>Technical Depth and Product Fluency</em></strong></p><ul><li>Develop sufficient command of Rubrik's platform and the broader cyber resilience landscape to ask informed questions in customer interviews and evaluate whether the outcomes being claimed are accurate and defensible</li><li>Work closely with the product and Zero Labs teams to ensure customer stories are grounded in correct technical context and reflect the right platform capabilities</li><li>Identify patterns across customer stories that surface real insight: what outcomes are repeatable, across which environments, and against which threat types</li></ul><p><strong><em>Program Management and Operations</em></strong></p><ul><li>Build and maintain scalable internal and field-facing tracking systems so that the latest customer story and Visionary information is current and accessible to every team that needs it</li><li>Own the intake, production, review, and approval workflow from first customer conversation through published asset</li><li>Manage the customer story process for quarterly earnings, ensuring relevant and timely proof points are available for investor-facing contexts</li><li>Define quality standards for what a Rubrik customer story is, and enforce them consistently</li><li>Track story usage and impact across sales, events, PR, and executive engagements, and use that data to prioritize production</li></ul><p><strong><em>Cross-Functional Collaboration</em></strong></p><ul><li>Partner with PR and communications to surface stories suitable for media placement, bylines, speaker programs, and high-profile thought leadership partnerships</li><li>Work with the field and sales teams to match the right stories to the right conversations, rather than simply maintaining a library for self-service search</li><li>Support the Transformation team’s thought leadership and public-facing content with grounded customer proof points, Visionary program momentum, and coordinated social content across channels</li><li>Partner with cloud and ecosystem alliance teams to develop customer stories that meet partner co-marketing requirements and unlock high-value participation opportunities</li><li>Coordinate CXO customer speaker sourcing and logistics for Rubrik events, working across the CXO Transformation and Experiences teams to match the right speakers to the right opportunities and manage them through to the event</li><li>Collaborate with the EBC team to integrate the strongest customer stories into executive briefing experiences</li></ul><p><strong><em>Vendor Management</em></strong></p><ul><li>Manage external production partners including writers, videographers, and agencies</li><li>Establish clear briefs, timelines, and quality reviews to maintain consistent output at scale</li></ul><p> </p><p><strong>Requirements:</strong></p><ul><li>12+ years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely adjacent field, with direct ownership of a customer story, reference, or executive community program</li><li>Solid background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI or similar.</li><li>Technical fluency sufficient to hold a substantive conversation with a CISO or IT leader about ransomware recovery, identity resilience, or hybrid cloud data protection, and to recognize when an outcome claim does not hold up</li><li>Demonstrated ability to write clearly and specifically about complex technical topics for a senior business audience, without relying on jargon or category clichés</li><li>Strong interviewing instincts: the ability to draw out a real story rather than a polished testimonial</li><li>Experience working in or closely alongside enterprise sales environments, with practical understanding of how customer proof points factor into deals and executive conversations</li></ul><p><strong>Preferred Experience:</strong></p><ul><li>Experience managing executive community, customer advisory, or peer network program</li><li>Experience at a company that navigated rapid scale or a major platform transition</li></ul><p><strong>Impact</strong></p><p>Customer stories and executive community programs are two of Rubrik's most durable proof points — but only when they are specific, technically grounded, and genuinely reflect what customers have experienced. This role exists to raise that bar across both programs. The right person will build a customer story program that surfaces the best of what Rubrik's customers have achieved, makes those stories findable and usable for every team that needs them, and ensures the narratives driving Rubrik's most important conversations are rooted in real outcomes. In parallel, they will run the CXO Visionaries program with the craft and operational rigor it takes to make Fortune 500 and Global 2000 security leaders want to be part of it — and stay.</p><div><div><div>The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</div><div>US (SF Bay Area, DC Metro, NYC, Seattle) Pay Range</div><div>$185,700—$278,500 USD</div></div><div><div>The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.</div><div>US2 (all other US offices/remote) Pay Range</div><div>$167,100—$250,700 USD</div></div></div><div><h4>Join Us in Securing and Accelerating the World's AI Transformation</h4><p>Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes. </p><p><a href="https://www.linkedin.com/company/rubrik-inc/mycompany/verification/" rel="nofollow">Linkedin</a> | <a href="https://twitter.com/rubrikinc" rel="nofollow">X (formerly Twitter)</a> | <a href="https://www.instagram.com/rubrikinc/" rel="nofollow noopener noreferrer" target="_blank">Instagram</a> | <a href="https://www.rubrik.com" rel="nofollow">Rubrik.com</a></p><h4>Inclusion @ Rubrik</h4><p>At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.</p><p>Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.</p><h4>Our inclusion strategy focuses on three core areas of our business and culture:</h4><ul><li><p style="line-height:1">Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.</p></li><li style="line-height:1"><p>Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.</p></li><li><p style="line-height:1">Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.</p></li></ul><h4>Equal Opportunity Employer/Veterans/Disabled</h4><p>Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.</p><p>Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. </p><p>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.</p><p><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" rel="nofollow noopener noreferrer" target="_blank">EEO IS THE LAW</a></p><p><a href="https://www.dol.gov/sites/dolgov/files/olms/regs/compliance/eo_posters/employeerightsposter2page_19final.pdf" rel="nofollow noopener noreferrer" target="_blank">NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS</a></p></div>

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Infrastructure Strategy & Delivery Manager Kentik

Senior CXO Customer Advocacy Manager Rubrik

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