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Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VUMC IT CAST 10 Job Summary: The Clinical Support Analyst provides remote and onsite support for clinical applications and systems, including EPIC. This role is responsible for troubleshooting, diagnosing, resolving, and documenting clinical application issues and workflows in a 24/7 environment. The analyst delivers Tier 1 and Tier 2 support, escalates complex issues as needed, and collaborates with clinical IT to ensure reliable system performance and continuity of patient care. Monday- Friday, 1st shift with some On-Call responsibilities as needed. . KEY RESPONSIBILITIES + Provide primary support for the Electronic Medical Record System ( EPIC ) and clinical applications used for clinical operations. + Troubleshoots, solves and documents incidents using the Pegasus ticketing system . + Address recurring issues and proactively recognize potential issues by maintaining an in-depth knowledge of the EMR system, features, and requirements. + Provide T ier Level 2 support (My Health Patient Portal, Synergy, Dragon, Responder 5, Mobile Heartbeat) as well as maintenance processes for core applications. + The responsibilities listed are a general overview of the position and additional duties may be assigned. BASIC QUALIFICATIONS + Bachelor's Degree (or equivalent experience) (Required) + <1-year relevant experience (Required) TECHNICAL CAPABILITIES Product Knowledge: Demonstrates fundamental competence in solving customer reported problems involving product availability. Able to use non-intuitive administrative tools to determine if problem is due to hardware, software or user knowledge. Procedures Has demonstrated a fundamental competence in solving customer reported problems involving hardware failures, application problems, and/or connectivity related issues support tools including intuitive (Case Base Reasoning) and non-intuitive (Library Reference System) knowledge base systems. Problem Management: Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction. About the Department: VUMC IT VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose. Core Accountabilities: * Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers. Core Capabilities: Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 1 year Education: Bachelor's _This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth._ _Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._

Vanderbilt University Medical Center

Clinical IT Support Analyst (Remote / Hybrid)

Administrative Skills

Analysis Skills

Clinical Assessment

Clinical Information Systems

Clinical Support

Communication Skills

Computer Workstations

Continuous Improvement

Electronic Medical Records

Epic Systems

Finance

Hardware Administration

Hardware Design

Human Resources

Informatics

Information/Data Security (InfoSec)

Knowledge Base

Legal

Marketing

Medical Record System

On Call

Patient Care

Patient Education

People Management

Problem Solving Skills

Procedure Development

Process Development

Quality Metrics

Regulatory Requirements

Reporting Skills

Resolve Customer Issues

Resource Management

Safety Training

Service Delivery

Software Administration

Technical Support

Time Management

Training/Teaching

The purpose of their interactions is to engage in meaningful scientific exchange that will ensure patients have access to BMS medicines, to ensure their safe and appropriate usethrough peer to peer discussions aligned with medical strategies and needs expressed by external stakeholders, and to facilitate research. Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.

YEAR

<div>Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.Position:Medical Science Liaison, Cardiovascular - Milvexian Location: Field - TN, KY The MSL role embodies our medical mission to be recognized as the trusted partner for internal stakeholders and thehealthcare community, driving scientific exchange to enhance medical education, data generation, insight generationand patients’ access to medicine.   The Medical Science Liaison (MSL) is responsible for identifying disease and product related medical needs in a defined geography. The primary role of the MSL is to develop and maintain relationships with Thought Leaders (TL) andHealthcare Providers (HCP) within their healthcare system. The purpose of their interactions is to engage in meaningful scientific exchange that will ensure patients have access to BMS medicines, to ensure their safe and appropriate usethrough peer to peer discussions aligned with medical strategies and needs expressed by external stakeholders, and to facilitate research. The MSL also serves as the medical resource for external stakeholders in the community.  Key Responsibilities:External Environment and Customer Focus<ul><li>Develop and maintain relationships with academic and community research thought leaders, appropriate HCPs, and access stakeholders, within a given geography to answer scientific, unsolicited product, and HEOR related questions.</li><li>The MSL will use various channels for interactions (1:1, group presentations, remote, etc.)</li><li>Demonstrate proficiency in using available scientific resources and presentations.</li><li>Effectively present information to TL/HCPs and be able to respond to questions, ensuring medical accuracy and compliance with local procedures, ethical and legal guidelines and directives.</li><li>Actively assess the medical landscape by meeting with TL/HCPs/Access Stakeholders to understand their needs and expertise.</li><li>Continuously update own knowledge in treatment strategies, products, unmet medical needs, clinical trials, health economics outcomes research and scientific activities.</li><li>Understand the competitive landscape and evolving healthcare models and actively prepare to address informational needs of customers</li><li>Identify opportunities to partner with HCPs on disease state initiatives, collaborative research projects, and investigator sponsored research (ISR) of interest and in alignment with BMS strategic objectives</li><li>Attend medical congresses and local/regional meetings.</li><li>Collect and provide meaningful medical insights and/or impact by communicating these back to the medical and commercial organizations to support strategy development and business decisions</li></ul>Contribute to the Medical Plan<ul><li>Develop geography-specific Field Medical and TL Interaction plans based on therapeutic area objectives and TLs needs</li><li>Adopt institution/account planning approach and contribute to cross-functional institution/account plans</li><li>Contribute to development and delivery of scientifically meaningful medical programs/projects in line with the local Medical and Field Medical plan</li></ul>Provide Medical Support<ul><li>Establish a customer-centric, compliant collaboration with cross-matrix field teams within assigned geography</li><li>As necessary and appropriate, support the initial and ongoing medical /scientific area and product specific training and provide key scientific updates to internal stakeholders (e.g. Commercial, Regulatory, Pharmacovigilance, Legal, HEOR, Value Access & Payment)</li><li>Provide scientific support at promotional meetings by presenting scientific and clinical data, by evaluating speakers and by giving support to BMS-contracted speakers (if applicable)</li><li>Participate in assigned Congress activities</li></ul>Support Clinical Trial Activities<ul><li>Support Interventional and Non Interventional Research (NIR) studies (e.g. identification and assessment of potential study sites) to facilitate patient recruitment and/or discussions around the safe and effective use of BMS investigational products, as agreed with home office medical and Global Development Operations (GDO) and as defined by the study scope document</li><li>Provide recommendations and insights to clinical development team on study and site feasibilities within the therapeutic area based on knowledge of the field and through direct contacts with potential investigators, as agreed with home office medical and GDO</li><li>Support HCPs in the ISR submission and execution process and study follow-up as agreed upon with home office medical and GDO</li><li>Ensure that BMS Pharmacovigilance procedural documents are understood and applied by investigators of local studies, and alert appropriate BMS personnel to any identified Adverse Events</li><li>Actively support CRO sponsored studies as agreed with home office medical and GDO and as defined by the study scope document</li></ul>Position Requirements:<ul><li>MD, PharmD, PhD, APP, PA, NP with experience in a specific Disease Area or with a broad medical background and relevant pharmaceutical experience</li><li>Disease area knowledge and an understanding of scientific publications</li><li>Knowledge of a scientific or clinical area, competitive landscape and patient treatment trends</li><li>Knowledge of clinical trial design and process</li><li>Knowledge of the national healthcare and access environment</li><li>Knowledge of HEOR core concepts</li><li>Excellent English language skills, spoken and written</li></ul>Experience Desired<ul><li>A minimum of 2 years working in a clinical and/or pharmaceutical environment</li><li>Prior MSL experience</li><li>Ability to work independently and act as a team player</li><li>Translating scientific or clinical data into an understandable and valuable form to help physicians best serve their patients</li><li>Good communication and presentation skills to present scientific and/or clinical data to research or healthcare professionals</li><li>Developing peer-to-peer relationships with TLs, scientists and other healthcare professionals</li><li>Ability to quickly and comprehensively learn about new subject areas and environments</li><li>Demonstration of the BMS Values</li></ul>Essential Qualification<ul><li>Ability to drive a company-provided car is an essential qualification of this position.</li><li>Candidates must be able to drive a BMS-provided vehicle between locations (often great distances apart) and arrive at each location ready and able to enthusiastically and efficiently demonstrate an applied knowledge of pertinent health care industry trends.</li><li>Candidates must possess a high level of ethics, integrity, and a responsible and safe driving history</li></ul>Travel Requirement<ul><li>Travel required.</li><li>Position is field based, MSL will be required to live in the territory which they manage or within 50 miles of the territory borders</li><li>The MSLwill spend the majority of their time in the field with their external customers.</li><li>Further requirements based on territory assignment and team needs</li></ul>#LI-RemoteIf you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Compensation Overview:</div></div></div></div></div></div></div></div></div></div></div></div></div></div>Field - United States - US: $166,090 - $201,262The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.  Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visithttps://careers.bms.com/life-at-bms/.  Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:<ul><li>Health Coverage: Medical, pharmacy, dental, and vision care.</li><li>Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).</li><li>Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.</li></ul>​Work-life benefits include:Paid Time Off<ul><li>US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)</li><li>Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays</li></ul>Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.Supporting People with DisabilitiesBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries toadastaffingsupport@bms.com. Visitcareers.bms.com/eeo-accessibilityto access our complete Equal Employment Opportunity statement.Candidate RightsBMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/Data ProtectionWe will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS atTAEnablement@bms.com. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.R1599265 : Medical Science Liaison, Cardiovascular - Milvexian (TN, KY)</div>

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Clinical IT Support Analyst (Remote / Hybrid) Vanderbilt University Medical Center

Medical Science Liaison, Cardiovascular - Milvexian (TN, KY) Bristol Myers Squibb

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