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Job Overview: As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex mainframe modernization projects for Rocket’s full product suite, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: Job Overview: As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex mainframe modernization projects for Rocket’s full product suite, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams—often spanning multiple regions—to meet aggressive but achievable deadlines while driving meaningful customer outcomes. A strong technical background in one or more focus areas—such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps—is key. You’ll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers’ business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication. As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You’ll partner with colleagues to continually refine best practices and methodologies, promoting a culture of innovation and continuous improvement. Ultimately, you will play a pivotal role in delivering high-value solutions and exceptional experiences that help customers modernize their technology landscapes and achieve strategic success. Key Responsibilities: Project Delivery Excellence & Customer Experience + Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines. + Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables. + Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes. + Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients. + Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love. + Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience. Revenue Optimization & Portfolio Management + Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements. + Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost. + Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio. + Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives. + Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction. Operational Excellence & Process Transformation + Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery. + Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness. + Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time-to-market. + Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status. + Drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes. Team Leadership & Development + Mentor and coach project managers to enhance their leadership and delivery capabilities. + Guide project managers in handling customer escalations with a problem-solving mindset, ensuring resolutions align with Rocket’s values and maintain strong customer trust. + Develop and implement career development plans for team members. + Drive a culture of continuous learning, fostering knowledge sharing across teams. + Implement coaching frameworks to support exceptional customer experiences and project outcomes. Cross-Functional Collaboration + Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues. + Collaborate with Product Development to align project execution with the product roadmap. + Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements. + Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities. Requirements: Education & Certifications + Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience. + Project management certification preferred (e.g., PMP, PgMP). + Additional certifications in Agile methodologies are beneficial. Experience: + 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience). + 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role. + Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment. + Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery. Skills & Competencies: + Leadership and Collaboration + Executive-level communication skills. + Advanced coaching and mentoring abilities. + Transformational leadership with a focus on operational excellence. + Expertise in cross-functional collaboration and stakeholder management. Project Delivery and Strategy + Resource optimization and portfolio management. + Advanced project planning and risk management. + Process improvement and change management expertise. + Focus on accelerating time-to-value through efficient delivery. Financial and Operational Acumen + Strong understanding of revenue recognition principles. + Experience in financial management, budgeting, and performance monitoring. + Ability to analyze and address complex operational challenges. Collaboration Network + CSE Delivery Management + Sales and Pre-Sales teams + Support & Product Development + Customer Success + Customer stakeholders Communication Requirements + Maintain regular communication with the CSE PMO management team, cross-functional teams, and Functional Leadership. + Provide ad-hoc updates on critical project milestones and revenue recognition status. Information Security Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-Remote . . What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Rocket Software

Senior Project Manager

Agile Programming Methodologies

Analysis Skills

Background Investigation

Best Practices

Budget Management

Business Administration

Business Processes

Business Transformation

Career Development

Change Management

Cloud Computing

Coaching

Communication Skills

Consulting

Continuous Improvement

Contract Requirements

Cost Control

Cross-Functional

Customer Escalations

Customer Experience

Customer Relations

Customer Satisfaction

Customer Support/Service

Data Analysis

Data Processing

Delivery Management

DevOps

Develop and Maintain Customers

Diversity

Enterprise Applications

Financial Analysis

Financial Management

Financial Operations

Financial Risk

Forecasting

High Tech Industry

Hybrid Cloud

Information/Data Security (InfoSec)

Investment Management

Leadership

Mainframe Computer

Mentoring

Microservices

Mobile Technology

Operational Strategy

Operations Processes

Performance Analysis

Performance Metrics

Policy Development

Pre-Sales

Problem Solving Skills

Procedure Development

Process Improvement

Product Development

Product Engineering

Product Planning

Product Support

Professional Services

Project Evaluation

Project Execution

Project Lifecycle

Project Management Certification

Project Management Professional (PMP)

Project Management Software

Project Planning

Project Schedule

Project Tracking

Project/Program Management

Quality Metrics

Reference Verification

Requirements Management

Resource Management

Revenue Growth

Revenue Recognition

Revenue/Sales Reporting

Risk

Risk Management

Safety/Work Safety

Sales

Sales Management

Security Software

Software Engineering

Software as a Service (SaaS)

Team Lead/Manager

Technical Support

Time Management

Trend Analysis

Rocket Software, Inc.

FEED

They also own CXO Visionaries - Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs - running the full program from member recruitment and CXO Visionary profiles to speaking engagements at Rubrik CXO events, award recognition, and executive thought leadership opportunities. Own and operate the CXO Visionaries program end to end - Rubrik's exclusive, invitation-only community designed for C-level IT and security leaders including Fortune 500 and Global 2000 CIOs, CISOs, and CTOs.

YEAR

Senior Manager, CXO Customer AdvocacyLocation: Remote or Hybrid in Palo Alto, CATeam: Office of TransformationAbout the RoleRubrik's Senior CXO Customer Advocacy Manager sits at the intersection oftechnology, storytelling, and enterprise customer engagement. It lives within the CXO Transformation team, a function that operates outside of marketing and is embedded in Rubrik's most senior customer relationships.The person in this role owns two interconnected programs: Rubrik's customerstory program and the CXO Visionaries program. They identify the right customers, lead discovery conversations, and translate complex data security and cyber resilience outcomes into narratives that hold up at the board and C-suite level. They also own CXO Visionaries - Rubrik's exclusive, invitation-only community for Fortune 500 and Global 2000 CIOs, CISOs, and CTOs - running the full program from member recruitment and CXO Visionary profiles to speaking engagements at Rubrik CXO events, award recognition, and executive thought leadership opportunities. They bring enough technical depth to earn credibility with senior IT and security leaders, and enough craft to turn that credibility into content and experiences that actually get used.This is a builder's role. Its programs need structure, repeatable processes, a strong point of view on quality, and someone who can manage the full lifecycle.ResponsibilitiesCustomer Discovery and Story Development<ul><li>Build and manage a pipeline of customer story candidates across key verticals, use cases, and geographies, in close partnership with sales, customer success, business value, and the product/engineering teams</li><li>Lead customer discovery conversations that go beyond intake interviews to surface the real operational impact of Rubrik's platform: what the threat looked like, what recovery required, and what changed afterward</li><li>Write and produce first-draft narratives across formats including written customer stories, video briefs, executive one-pagers, and event-ready abstracts</li></ul>CXO Visionaries Program<ul><li>Own and operate the CXO Visionaries program end to end - Rubrik's exclusive, invitation-only community designed for C-level IT and security leaders including Fortune 500 and Global 2000 CIOs, CISOs, and CTOs</li><li>Develop and produce CXO Visionary profiles that showcase member success and amplify their personal brand and organizational visibility</li><li>Design and manage the CXO Visionaries award program</li><li>Oversee the Visionary spotlight feature in Rubrik's monthly CXO newsletter, coordinating content and timing in advance with internal editorial plans</li><li>Identify, recruit, and onboard new Visionary members and connect them with keynote speaking and earned media opportunities at marquee CXO forums</li><li>Coordinate with Rubrik Zero Labs to ensure members receive timely, exclusive access to cutting-edge threat intelligence that strengthens their organization's cyber defenses</li></ul>Technical Depth and Product Fluency<ul><li>Develop sufficient command of Rubrik's platform and the broader cyber resilience landscape to ask informed questions in customer interviews and evaluate whether the outcomes being claimed are accurate and defensible</li><li>Work closely with the product and Zero Labs teams to ensure customer stories are grounded in correct technical context and reflect the right platform capabilities</li><li>Identify patterns across customer stories that surface real insight: what outcomes are repeatable, across which environments, and against which threat types</li></ul>Program Management and Operations<ul><li>Build and maintain scalable internal and field-facing tracking systems so that the latest customer story and Visionary information is current and accessible to every team that needs it</li><li>Own the intake, production, review, and approval workflow from first customer conversation through published asset</li><li>Manage the customer story process for quarterly earnings, ensuring relevant and timely proof points are available for investor-facing contexts</li><li>Define quality standards for what a Rubrik customer story is, and enforce them consistently</li><li>Track story usage and impact across sales, events, PR, and executive engagements, and use that data to prioritize production</li></ul>Cross-Functional Collaboration<ul><li>Partner with PR and communications to surface stories suitable for media placement, bylines, speaker programs, and high-profile thought leadership partnerships</li><li>Work with the field and sales teams to match the right stories to the right conversations, rather than simply maintaining a library for self-service search</li><li>Support the Transformation team's thought leadership and public-facing content with grounded customer proof points, Visionary program momentum, and coordinated social content across channels</li><li>Partner with cloud and ecosystem alliance teams to develop customer stories that meet partner co-marketing requirements and unlock high-value participation opportunities</li><li>Coordinate CXO customer speaker sourcing and logistics for Rubrik events, working across the CXO Transformation and Experiences teams to match the right speakers to the right opportunities and manage them through to the event</li><li>Collaborate with the EBC team to integrate the strongest customer stories into executive briefing experiences</li></ul>Vendor Management<ul><li>Manage external production partners including writers, videographers, and agencies</li><li>Establish clear briefs, timelines, and quality reviews to maintain consistent output at scale</li></ul>Requirements:<ul><li>12+ years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely adjacent field, with direct ownership of a customer story, reference, or executive community program</li><li>Solid background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI or similar.</li><li>Technical fluency sufficient to hold a substantive conversation with a CISO or IT leader about ransomware recovery, identity resilience, or hybrid cloud data protection, and to recognize when an outcome claim does not hold up</li><li>Demonstrated ability to write clearly and specifically about complex technical topics for a senior business audience, without relying on jargon or category clichés</li><li>Strong interviewing instincts: the ability to draw out a real story rather than a polished testimonial</li><li>Experience working in or closely alongside enterprise sales environments, with practical understanding of how customer proof points factor into deals and executive conversations</li></ul>Preferred Experience:<ul><li>Experience managing executive community, customer advisory, or peer network program</li><li>Experience at a company that navigated rapid scale or a major platform transition</li></ul>ImpactCustomer stories and executive community programs are two of Rubrik's most durable proof points - but only when they are specific, technically grounded, and genuinely reflect what customers have experienced. This role exists to raise that bar across both programs. The right person will build a customer story program that surfaces the best of what Rubrik's customers have achieved, makes those stories findable and usable for every team that needs them, and ensures the narratives driving Rubrik's most important conversations are rooted in real outcomes. In parallel, they will run the CXO Visionaries program with the craft and operational rigor it takes to make Fortune 500 and Global 2000 security leaders want to be part of it - and stay.The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.US (SF Bay Area, DC Metro, NYC, Seattle) Pay Range$185,700-$278,500 USDThe minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.US2 (all other US offices/remote) Pay Range$167,100-$250,700 USDJoin Us in Securing and Accelerating the World's AI TransformationRubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.Linkedin ( | X (formerly Twitter) ( | Instagram ( | Rubrik.comInclusion @ RubrikAt Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world's data.Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.Our inclusion strategy focuses on three core areas of our business and culture:<ul><li>Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.</li><li>Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.</li><li>Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.</li></ul>Equal Opportunity Employer/Veterans/DisabledRubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.EEO IS THE LAW (NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS

Rubrik

Senior CXO Customer Advocacy Manager

Alliance/Partner Management

Artificial Intelligence (AI)

Auditing

Brand Strategy

C Programming Language

C-Level Management

Community Programs

Computer Security

Ecosystems

Embedded Systems

Enterprise Sales

Establish Priorities

Fortune 500 Customers

Internet Security

Logistics

Marketing

Media Placement

Network Programming

Newsletter

Pager

Partner Sales

Power Amplifier

Presentation/Verbal Skills

Product Management

Product Marketing

Project/Program Coordination

Public/Media/Press/Analyst Relations

Ransomware

Sales Closing Skills

Sales Pipeline

Scalable System Development

Standards Development

Storytelling

Technical Leadership

Technical Marketing

Technical Strategy

Technical Writing

Thought Leadership

Use Cases

Vendor/Supplier Management

Web Infrastructure

Writing Skills

IRecruitee

As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex modernization projects primarily for Application Modernization and Connectivity, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio.

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: As a Senior Project Manager at Rocket Software, you will lead the delivery of primarily complex modernization projects primarily for Application Modernization and Connectivity, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams—often spanning multiple regions—to meet aggressive but achievable deadlines while driving meaningful customer outcomes. A strong technical background in one or more focus areas—such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps—is key. You’ll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication. As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You’ll partner with colleagues to continually refine best practices and methodologies, promoting a culture of innovation and continuous improvement. Ultimately, you will play a pivotal role in delivering high-value solutions and exceptional experiences that help customers modernize their technology landscapes and achieve strategic success. Key Duties and Responsibilities: Project Delivery Excellence & Customer Experience + Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives—managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines. + Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project’s goals and deliverables. + Utilize Rocket’s project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes. + Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients. + Act as the primary interface with customers, forging trust-based relationships grounded in Rocket’s core values of Empathy, Humanity, Trust, and Love. + Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience. Revenue Optimization & Portfolio Management + Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements. + Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost. + Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket’s broader solutions portfolio. + Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket’s strategic objectives. + Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction. Operational Excellence & Process Transformation + Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery. + Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness. + Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and time-to-market. + Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status. + Drive continuous improvement initiatives that reinforce Rocket’s commitment to innovation, operational excellence, and delivering transformative customer outcomes. Cross-Functional Collaboration + Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues. + Collaborate with Product Development to align project execution with the product roadmap. + Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements. + Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities. Qualifications: Required Qualifications + 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience). + 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role. + Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment. + Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery. Preferred Qualifications + Additional certifications and/or experience in Agile methodologies helpful but not required. Education: + Bachelor’s degree in Business Administration, Project Management, a related field, or equivalent experience. + Project management certification (PMP, PgMP, PRINCE2). Skills and Competencies: Leadership and Collaboration + Executive-level communication skills. + Transformational leadership with a focus on operational excellence. + Expertise in cross-functional collaboration and stakeholder management. Project Delivery and Strategy + Resource optimization and portfolio management. + Advanced project planning and risk management. + Process improvement and change management expertise. + Focus on accelerating time-to-value through efficient delivery. Financial and Operational Acumen + Strong understanding of revenue recognition principles. + Experience in financial management, budgeting, and performance monitoring. + Ability to analyze and address complex operational challenges. Collaboration Network + Delivery Engineering + Sales and Pre-Sales teams + Support & Product Development + Customer Success + Customer stakeholders Communication Requirements + Maintain regular communication with PMO management and cross-functional teams. + Provide ad-hoc updates on critical project milestones and revenue recognition status. Travel Requirements: <25% Information Security: Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. #LI-Remote . Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Senior Project Manager (Professional Services)

PRINCE2

Willing to Travel

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