Help Services Coordinator University of VirginiaHelp Services CoordinatorCharlottesville, VAProduces and shares operational reports, metrics, and service analyses; identifies trends affecting service levels and customer experience; investigates root causes; and coordinates improvements and mitigations with ITS and University partners to support management decision-making and continuous improvement. Monitors ticket flow between the Help Desk and referral groups; reviews referrals for compliance with established procedures; identifies and corrects misrouted cases, categorization errors, and process breakdowns; and works with referral groups and technical teams to support timely resolution.
Help Desk Tier 2 Lead CACI International IncHelp Desk Tier 2 LeadNational Harbor, MD$61,600–$129,300 / yearPay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Responsibilities: As a FEMA Help Desk Tier 2 Lead, the successful candidate will be a member of the support team which serves as the single point of contact for providing responsive, accurate and quality customer service for financial systems'' related questions.
Systems Administration/Help Desk Analyst CACI International Inc.Systems Administration/Help Desk AnalystFort Meade, MD$103,800–$218,100 / yearEnsuring the update to inventory information (IP addresses, operating system and device types) are done correctly and in a timely manner, configuration of resources to log and collect security events necessary in accordance with customer policy and forwarding logs to corporate audit reduction service. Responsible for supporting the ISO and ISSO in incident prevention by ensuring malware protection is in place and up to date on an information system, in addition to incident response by reporting any suspected or actual incidents to the security health officer and the ISSO in accordance with customer policy.
Senior Help Desk Administrator Innovize, Inc.Senior Help Desk AdministratorSaint Paul, MNThis role serves as the escalation point for complex support issues, mentors junior support staff, and helps improve IT service delivery through documentation, root-cause analysis, and process improvement. The Senior Help Desk Administrator combines strong technical troubleshooting skills with excellent customer service and sound judgment when handling access, security, and business-critical support needs.
OPS Non-Student Help Desk Support Associate Florida Gulf Coast UniversityOPS Non-Student Help Desk Support AssociateInformation Technology Services consists of multiple teams who support all faculty, staff, and students as it related to desktop computing, applications, telecommunications, network, classroom technology, and other technical needs. The OPS Non-Student Help Desk Support Associate will perform basic office duties, provide customer service, and support for the University.
NewService Help Desk Technician (NWS 00943) North Wind GroupService Help Desk Technician (NWS 00943)LIVERMORE, CA$49Provide remote technical assistance and support to the user community by answering calls, emails and self-service requests for Windows and Mac OS X operating systems and the core operating environment, including but not limited to Microsoft Office 365 Cloud, Cisco Unified Communications applications, Active Directory, Multifactor Authentication Services, remote access, and encryption software. NWS executes and manages a wide range of technical services such as environmental investigation and restoration, construction, demolition, radioactive and hazardous waste management, public communication/involvement, information management, health and safety, industrial hygiene, and emergency response/HAZMAT services.
Help Desk Support Lead Skyward IT Solutions, LLCHelp Desk Support LeadRockville, MDRemoteOpportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand.
Help Desk Technician RobinsonHelp Desk TechnicianDe Pere, WisconsinIn this role, you’ll help keep our employees productive by quickly resolving day-to-day IT issues, setting up hardware and software, and making technology simple and reliable for everyone. Strong troubleshooting skills with the ability to diagnose and resolve issues involving hardware, software, and systems (including PCs, printers, mobile devices, and VoIP phones).
Information Technology - Copywriter StratAcuity Staffing Partners IncInformation Technology - CopywriterNY$25–$30 / hourIn terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
NewHelp Desk Analyst WIRED TECHNOLOGY LLCHelp Desk AnalystMcDonough, GAEnsure effective management of IT infrastructure, including computer networking, VPNs, firewalls, and LAN setups. The ideal candidate will possess a strong background in IT support and customer service, with a focus on providing exceptional assistance to our users.
Information Technology/Trainer AxelonInformation Technology/TrainerSan Francisco, CA$65–$100 / hourAbility to work with senior staff and managers, serving as a technical resource and providing advice on issues of functionality, efficiency, cost-effectiveness, policy, and performance. Bachelor's degree in healthcare information technology, computer science, or related area, or equivalent combination of experience and training.
Information Technology Apprenticeship - Learning Technologies Kennesaw State UniversityInformation Technology Apprenticeship - Learning TechnologiesKennesaw, GAAdditionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 . We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens.
SERVICE DESK TECHNICIAN - INFORMATION TECHNOLOGY Clayton CountySERVICE DESK TECHNICIAN - INFORMATION TECHNOLOGYJonesboro, GAPerforms general/preventive maintenance tasks necessary to keep vehicles, equipment, and tools inoperable condition, which may include inspecting equipment, checking fluid levels, replacing fuel/fluids, greasing equipment, washing/cleaning equipment, and organizing/cleaning shop/work areas; monitors equipment operations to maintain efficiency and safety; reports faulty equipment. Maintains a comprehensive and diverse knowledge of multiple computer operating systems and software programs, which includes, but is not limited to, word processing, spreadsheet, database, desktop publishing, e- ail, instant messaging, networking, client access, communications, utilities, diagnostic, or other programs.
Information Technology Manager MHG HotelsInformation Technology ManagerIndianapolis, IndianaMHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. Candidates should have proficiency in system and network administration, including experience with virtualization, cloud services, and cyber security measures, as well as familiarity with database management and enterprise software solutions.
Vice President of Information Technology First State Bank and TrustVice President of Information TechnologyMonticello, ILFull timeABOUT FIRST STATE BANK AND TRUSTFirst State Bank and Trust is a profitable, growing community bank headquartered in Monticello, Illinois, with approximately $500 million in assets, roughly 100 employees, and nine locations serving seven markets in Central Illinois. Vendor Management, Governance, and ReportingCoordinate technology vendors and service providers, including contracts, renewals, service levels, and escalation paths.
User Support Services Coordinator (Information Technology) Moraine Valley Community CollegeUser Support Services Coordinator (Information Technology)Palos Hills, IL$60,975–$80,000 / yearThe role will also assist in backup to the Technical Services Coordinator in leading, directing, and controlling the Desktop Engineering operation and is responsible for support of high-level Client Services Systems such as Microsoft SCCM, JAMF Pro, Uniflow, windows, intones and VDI support platforms. Works closely with Technical Services Coordinator in managing staff and activities of the appropriate User Support Services shift for all levels of services.
Director of Information Technology (IT) City of ClevelandDirector of Information Technology (IT)Cleveland, OH$130,000–$175,000 / yearThe Citys guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. The Director of IT executes the Citys technology strategy by leading day-to-day IT operations, managing technical staff, and ensuring enterprise technology services are delivered efficiently, securely, and consistently.
Epic Analyst - Cogito - Manning - Information Technology Application El Rio Community Health CenterEpic Analyst - Cogito - Manning - Information Technology ApplicationTucson, AZ$38.26–$61.12 / hourJOB PURPOSE: The Epic Analyst - Cogito is responsible for working closely with internal and external customers to gather business requirements for new and existing projects in order to facilitate translating those requirements into technical solutions in the Epic Cogito Application, including Clarity/Caboodle database report development. Serves as an informational resource and Subject Matter Expert (SME) to internal/external clients and external organizations or agency representatives for software and technical matters related to Electronic Health Records, workflows, reporting/dashboard requirements, and other related issues.
Analyst II, Information Security (Operational Technology) Arrowhead PharmaceuticalsAnalyst II, Information Security (Operational Technology)Madison, WI$80,000–$100,000 / yearArrowhead is leading the field in bringing the promise of RNAi to address diseases outside of the liver, and our clinical pipeline includes disease targets in the liver and lung with a promising pipeline of preclinical candidates. Using a broad portfolio of RNA chemistries and efficient modes of delivery, Arrowhead therapies trigger the RNA interference mechanism to induce rapid, deep, and durable knockdown of target genes.
Information Technology (IT) Manager Terrestris Global SolutionsInformation Technology (IT) ManagerFort Rucker, ALManage all 26 of the USAWOCC Classrooms, to include troubleshooting audio visual equipment and working directly with the Fort Rucker ECP representative for all replacement equipment and software. This role oversees IT infrastructure, implements policies, manages hardware and software lifecycle replacements, and supports staff and over 2,800 students annually.