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The Director leads ITIL-aligned service management, oversees day-to-day operations, and drives strategic initiatives to modernize and optimize IT service delivery. Overview: The Director of IT Operations is responsible for the leadership, delivery, and continuous improvement of all operational and endpoint technologies across the casino, hotel, and hospitality environment.

Overview:
<p style="margin:0px">The Director of IT Operations is responsible for the leadership, delivery, and continuous improvement of all operational and endpoint technologies across the casino, hotel, and hospitality environment. This role ensures the reliability, security, and performance of business-critical systems that directly support gaming operations, revenue generation, regulatory compliance, and guest experience.</p><p style="margin:0px"> </p><p style="margin:0px">This position focuses on <strong>device-centric, operational, and business-facing technologies</strong> and operates in close partnership with Infrastructure, Security, and Development teams. The Director leads ITIL-aligned service management, oversees day-to-day operations, and drives strategic initiatives to modernize and optimize IT service delivery.</p>

Responsibilities:
<ol><li><strong> IT Operations Leadership & Service Management</strong></li></ol><ul style="margin-top:0in"><li>Lead and mature ITIL-based service management practices (Incident, Problem, Change, Request, Asset).</li><li>Define, monitor, and report on SLAs, KPIs, and operational performance metrics.</li><li>Serve as <strong>Major Incident Manager</strong> for high-impact outages affecting gaming and guest services.</li><li>Support the IT Manager and staff overseeing the Help Desk</li><li>Establish and maintain a service catalog and continuous service improvement program.</li></ul><ol start="2"><li><strong> Casino & Hospitality Technology Operations</strong></li></ol><ul style="margin-top:0in"><li>Oversee all operational device centric technologies including:</li><li><ul style="margin-top:0in"><li>Slot Systems</li><li>Kiosks</li><li>POS systems (food & beverage, retail, mobile ordering)</li><li>Hotel and guest service technologies</li><li>Telephony, radios, and communication platforms</li></ul></li></ul><ol start="3"><li><strong> Strategy, Planning & Governance</strong></li></ol><ul style="margin-top:0in"><li>Develop short- and long-term strategic roadmaps for IT Operations technologies.</li><li>Define and enforce IT policies, procedures, and standard operating practices.</li><li>Align operations with cybersecurity frameworks and regulatory requirements.</li><li>Support governance initiatives including audits, compliance validation, and risk mitigation.</li></ul><ol start="4"><li><strong> Team Leadership & Development</strong></li></ol><ul style="margin-top:0in"><li>Lead, mentor, and develop IT Operations staff.</li><li>Hands-on technical staff member leading technical operations and seen as a “doer”.</li><li>Hands-on leader when needed to assist with technical problem-solving.</li><li>Drive a culture of accountability, service excellence, and continuous improvement.</li><li>Establish training programs and career development pathways.</li><li>Maintain high-performance standards in a 24/7 operational environment.</li></ul>

Qualifications:
<p style="margin:0px"><strong>Education & Experience</strong></p><ul style="margin-top:0in"><li>Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).</li><li>10–15+ years of IT experience, preferably within casino or hospitality environments.</li><li>5+ years of leadership experience in gaming or hospitality IT operations.</li></ul><p style="margin:0px"><strong>Industry Knowledge</strong></p><ul style="margin-top:0in"><li>Deep understanding of those device systems:</li><li><ul style="margin-top:0in"><li>Casino gaming systems and slot technologies including self-service kiosks</li><li>Hospitality and POS platforms – hands on knowledge of InfoGenesis required</li></ul></li><li>Familiarity with NJ DGE regulatory requirements is strongly preferred.</li></ul><p style="margin:0px"><strong>Technical Expertise</strong></p><ul style="margin-top:0in"><li>Required experience with:</li><li><ul style="margin-top:0in"><li>Data Center management</li><li>AD, Azure and end user provisioning with automation experience</li><li>IBM i (AS/400) environments</li><li>Windows endpoint management</li><li>ITSM platforms (e.g., SolarWinds, ManageEngine)</li></ul></li><li>Strong working knowledge of cybersecurity practices and implementations.</li><li>Hands-on leadership style with the ability to support system upgrades, deployments, and issue resolution.</li></ul><p style="margin:0px"><strong>Leadership & Professional Skills</strong></p><ul style="margin-top:0in"><li>Strong leadership, communication, and stakeholder management skills.</li><li>Proven ability to operate in a high-pressure, 24/7 environment.</li><li>Strong business acumen with financial and operational accountability.</li><li>Ability to execute with minimal direction and drive initiatives forward.</li></ul>

Resorts Casino Hotel

Director of IT Operations

Automation

Business Skills

Career Development

Casinos

Change Requests/Orders

Communication Skills

Computer Science

Continuous Deployment/Delivery

Continuous Improvement

Data Management

Financial Operations

Food and Beverage Industry

Gaming

Help Desk

Hospitality and Tourism

IBM AS-400 Server

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Incident Management

InfoGenesis

Information Technology & Information Systems

Internet Security

Kiosks

Leadership

Management of Information Systems/Technology (MIS)

Mentoring

Microsoft Windows Azure

Microsoft Windows Operating System

Network Operations Center

Operational Improvement

Operational Support

Operations Processes

Performance Metrics

Point of Sale (POS) Systems

Problem Solving Skills

Regulatory Compliance

Regulatory Requirements

Retail

Revenue Growth

Risk Management

Service Delivery

Service Level Agreement (SLA)

Strategic Planning

Systems Administration/Management

Team Lead/Manager

Technical Leadership

Technical Operations

Technical Support

Telephony

Training Program Development

[AW]-iCims

The ideal candidate brings extensive experience in construction or industrial operations leadership, strong P&L management capabilities, and the ability to improve performance through lean process implementation, cross-functional collaboration, and data-driven decision-making in fast-paced field environments. The Director of Operations will lead field crews, project managers, superintendents, and regional teams while maintaining a strong focus on safety, project profitability, operational excellence, and team development.

YEAR

<h4>Job Summary</h4><p>We are seeking an experienced Director of Operations to lead field execution and project management operations across a roadway safety and infrastructure services environment in the Eastern region. This role oversees concurrent roadway safety projects, drives operational consistency, ensures financial performance, and advances scalable operational processes. The Director of Operations will lead field crews, project managers, superintendents, and regional teams while maintaining a strong focus on safety, project profitability, operational excellence, and team development. The ideal candidate brings extensive experience in construction or industrial operations leadership, strong P&L management capabilities, and the ability to improve performance through lean process implementation, cross-functional collaboration, and data-driven decision-making in fast-paced field environments.</p><h4>Responsibilities</h4><ul><li> Lead regional operations teams overseeing multiple concurrent roadway safety and infrastructure projects </li><li> Manage field execution, operational performance, project delivery, and workforce coordination </li><li> Oversee project management operations, including scheduling, budgeting, forecasting, resource allocation, and stakeholder communication </li><li> Ensure projects move efficiently from project award through closeout with visibility into risk, margins, and performance </li><li> Drive profitability through strong P&L oversight, cost control, revenue tracking, change order management, and financial analysis </li><li> Implement lean operational improvements and scalable systems to improve efficiency, accountability, and consistency </li><li> Build, mentor, and develop high-performing field leadership and PMO teams </li><li> Partner cross-functionally with estimating, engineering, safety, supply chain, and sales teams to support project success </li><li> Ensure compliance with OSHA standards, roadway safety regulations, traffic control requirements, and company policies </li><li> Lead operational reporting, project documentation, internal communications, and change management initiatives </li><li> Visit project sites regularly to monitor operations, support teams, address client concerns, and maintain project quality </li><li> Participate in strategic planning and business development initiatives as needed </li><li> Support operational growth and continuous improvement efforts across multiple regions </li></ul><h4>Qualifications</h4><ul><li> Bachelor's degree in Business Administration, Construction Management, Operations, Engineering, or related field </li><li> Minimum 8 years of experience in construction, industrial services, or field operations environments </li><li> At least 5 years of operational leadership and project management experience </li><li> Experience managing geographically dispersed operations and multiple concurrent projects </li><li> Strong financial management skills with demonstrated experience managing budgets, margins, forecasting, and P&L performance </li><li> Proven operational leadership and field execution experience </li><li> Strong analytical, organizational, and decision-making skills </li><li> Experience leading project management functions, teams, and operational initiatives </li><li> Ability to manage multiple priorities in fast-paced environments </li><li> Strong communication and team leadership capabilities </li><li> Proficiency with Microsoft Office Suite and project management tools such as Procore, Smartsheet, and MS Project </li><li> Valid driver's license with the ability to meet the company's driving requirements </li><li> Ability to travel approximately 30% within the assigned region </li></ul><h4>Preferred Skills</h4><ul><li> Experience within roadway safety, guardrail, heavy civil, or construction industries </li><li> Experience managing relationships and projects involving state DOTs </li><li> Proven success in implementing lean principles and continuous improvement initiatives </li><li> Experience overseeing regional operations across multiple locations </li><li> Professional certifications such as PMP, Lean Six Sigma, or OSHA certifications </li><li> Strong change management and team development experience </li><li> Ability to improve operational metrics through leadership and coaching </li><li> Experience working in both field and office operational environments </li></ul><h4>Work Environment & Physical Requirements</h4><ul><li> Combination of office and active construction site environments </li><li> Exposure to varying weather conditions, roadway environments, and high-noise job sites </li><li> Ability to stand, sit, walk, reach, and use standard office equipment regularly </li><li> Ability to occasionally lift to 75 pounds </li><li> Travel requirement of approximately 30% within the assigned region </li></ul><h4>Compensation & Benefits</h4><ul><li> Compensation range: $155,000 – $185,000 plus benefits </li><li> Leadership opportunity with operational oversight and strategic impact </li><li> High-visibility role supporting regional operational growth and infrastructure project delivery </li></ul>

Infrastructure Jobs in Atlantic City, NJ

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Infrastructure Jobs in Atlantic City, NJ

Director of IT Operations Resorts Casino Hotel

Director of Operations MBC Talent Connections

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