Maintain inventory of shipping suppliesSet priorities of customer requestsMaintain high levels of customer serviceUse sound judgement to resolve customer service issues or refundsEmploy investigative research for mis-labeled packagesTroubleshoot routine equipment problemsMay provide leadership on assigned shifts and direct work of other team membersPerform multiple tasks at the same timeFollows instructions of supervisors and assists other team members in performing center functionsCollate, sort and organize communications and other forms of information provided by customers and the venueAssist in the training of center team membersOperate the point of sale terminal (POS) ensuring package handling fees are collectedPerform daily close-out procedures on POSMay assist team members in goal setting and skill developmentPerforms administrative duties, including bidding, ordering supplies and inventory controlMay operate photocopy, binding and other business center equipmentTake customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customersMay pick-up and deliver customer ordersFollows copying protocol (copyright law, confidentiality, and careful handling of original documents)Prepares bank deposit slipsPerform all other duties as needed or requestedMINIMUM QUALIFICATIONS AND REQUIREMENTS:High School Diploma or equivalent education requiredMinimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)Proven strong organization and planning skillsAction oriented with skills and aptitude to excel in a customer-focused and results-driven environmentHigh integrity individuals who present professional image through effective written and verbal communication skillsExcellent team building and collaborative skills; ability to develop strong customer relationshipsStrong problem solving skillsAbility to accurately translate and record information into electronic tracking system with 100% accuracyProficiency with computer systems and ability to learn new software applications quickly. GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Primary responsibility for coordination of all shipping related services and activities, include:Maintain log of all incoming and outgoing parcels, prepare parcels for pickup by delivery drivers, and sort incoming parcelsUtilize proprietary software and equipment to execute necessary job functions.