You will not qualify for this position without an active Health Insurance License.** **Key Role Functions** + Deliver a high level of professionalism, empathy, and compliance with every inbound and outbound customer interaction + Actively listen to identify customer needs and provide clear guidance on available plans, benefits, resources, and services across multiple carriers, which may include enrolling customers into new plans when appropriate + Clearly explain plan benefits, coverage details, claims-related questions, and carrier communications in a way that is easy to understand + Ask thoughtful, compliant questions to uncover broader customer needs, including social or situational factors that may impact healthcare decisions + Support customer retention and satisfaction by helping customers navigate complex Medicare decisions and resolve issues efficiently + Partner with sales, service, and carrier teams to resolve issues related to enrollment, disenrollment, eligibility, and plan changes + Provide feedback and insights to support continuous improvement, test-and-learn efforts, and proactive outreach initiatives **Use your skills to make an impact** **Required Qualifications** + Active resident Health Insurance License for your state of residence (per state Department of Insurance requirements) + 2+ years of experience working in a virtual or remote environment + Ability to work flexible schedules, including overtime, nights, and weekends as business needs require + 2+ years of professional experience navigating multiple computer systems, tools, and screens simultaneously + 2+ years of Medicare customer service and/or Medicare sales experience + Demonstrated ability to understand, explain, and compare Medicare plans and benefits across multiple carriers + Proven ability to support Medicare-eligible and dual-eligible customers with empathy, clarity, and compliance **Preferred Qualifications** + **Bilingual in English/Spanish** **_a PLUS_** _(Must be able to speak, read and write in both languages without limitations or assistance. To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: + At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested + Satellite, cellular and microwave connection can be used only if approved by leadership + Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.