Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. Operational & Strategic Leadership: Demonstrated ability to manage claims performance against key metrics, identify opportunities for improvement, and implement operational strategies that positively impact loss cost, expense management, quality, compliance, and customer experience.