Wailea-Makena, HI30+ days ago
Your experience and skills include: 1 year customer related experience required Previous Property Manager System experience preferred Must be able to speak, read, write and understand the English language Requires good communication skills, both verbal and written Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally Must possess basic computational ability Must possess computer skills, including, but not limited to, Microsoft Office applications Experience with Property Manager System (Opera) and Central Reservation System (Opera) is highly preferred Must be able to multi-task and be detail-oriented in a fast paced, high volume environment Strong interpersonal and problem solving abilities Must possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments Must possess outstanding Sales and guest service skills Education High School diploma (or equivalent) and/or vocational training All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). Communicate with Front Office/Guest Services team to ensure requests are followed through Update reservations ensuring a flawless check-in and check-out process Ensure revenue is maximized by up-selling guest rooms, recommending hotel facilities, and actively participating in monthly departmental sales promotions Liaise with Sales and other departments to complete necessary tasks Assist Reservations Manager to monitor the day-to-day operation Be knowledgeable of the island, our resort and its offerings in order to be our guests' trusted guide Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.