Work requires the ability to: plan and supervise the work of team members and initiate change to meet targeted goals, prepare oral and written reports for presentation to management and staff, audit applications and patient accounts, identify and resolve operational and staffing problems; and to make a variety of judgments relating to insurance eligibility, the billing and collection/cashiering process, associated eligibility and regulatory compliance. Work requires customer service experience, knowledge of business management principles and the ability to communicate effectively orally and in writing; at a level generally acquired through the completion of an undergraduate college degree or extensive work experience with demonstrated leadership, staff performance improvement and project management skills.