FULL_TIME

FEED

YEAR

The Industry Segment & Programs Manager is responsible for strengthening and growing one of MHEDA’s core business communities — Industrial Truck, Storage & Handling, or Systems Integrators — by executing community-defined priorities and delivering practical educational content that members can apply directly within their organization. Content & Educational DevelopmentDesign and deliver community-specific educational content and learning experiences — including webinars, workshops, articles, podcasts, and resource guides — in collaboration with internal teams and subject matter experts.

Position Title: Industry Segment & Programs Manager – Systems Integrator Reports to: Chief Executive Officer Classification: Exempt Compensation: 80k-100k - Compensation will vary based on experience, skills, and location. Onsite or Remote: Remote Opportunity  Summary: MHEDA (Material Handling Equipment Distributors Association) is a trade association serving companies in the material handling industry (Industrial Truck, Storage & Handling, Systems Integrators).  We help members improve business performance through education, benchmarking, resources, networking, and industry insights.   The Industry Segment & Programs Manager is responsible for strengthening and growing one of MHEDA’s core business communities — Industrial Truck, Storage & Handling, or Systems Integrators — by executing community-defined priorities and delivering practical educational content that members can apply directly within their organization. MHEDA’s Business Communities are member groups organized by industry segments to identify shared needs and guide relevant programs and resources. This role partners closely with Business Community committees to translate defined priorities and member feedback into relevant programs, learning opportunities, and tools. Working cross-functionally with Member Services and Member Experience, the Industry Segment & Programs Manager ensures community-specific offerings support recruitment, retention, onboarding, and meaningful participation. The ideal candidate understands the industry segment they represent and can turn direction into tangible outcomes that deliver consistent, practical value to members. Essential Duties and Responsibilities Community Alignment & Priority Execution<ul><li style="margin-left:8px">Serve as MHEDA’s internal expert and advocate for an assigned business community (Industrial Truck, Storage & Handling, or Systems Integrators).</li><li style="margin-left:8px">Monitor industry trends, challenges, and opportunities to inform MHEDA programming and member value.</li><li style="margin-left:8px">Build relationships with members, volunteers, and advisory groups to understand needs and gather feedback.</li><li style="margin-left:8px">Identify gaps in member resources and propose new programs, tools, or services.</li><li style="margin-left:8px">Participate in industry events, conversations, and committees to maintain strong market awareness. </li><li style="margin-left:8px">Translate Business Community committee direction into defined action plans, timelines, and deliverables.</li></ul>Content & Educational Development<ul><li style="margin-left:8px">Design and deliver community-specific educational content and learning experiences — including webinars, workshops, articles, podcasts, and resource guides — in collaboration with internal teams and subject matter experts.</li><li style="margin-left:8px">Develop and manage online courses within MHEDA’s Learning Management System (LMS), including topic identification, collaboration with subject matter experts, and oversight of course creation and updates.</li><li style="margin-left:8px">Partner with the Programming Manager, subject matter experts, speakers, and volunteers to develop practical, relevant programming aligned with community priorities.</li><li style="margin-left:8px">Ensure all content aligns with MHEDA strategic priorities and current business trends.</li><li style="margin-left:8px">Maintain and execute an ongoing content roadmap for the assigned community.</li></ul>Program & Offering Development<ul><li style="margin-left:8px">Work with Member Services to design and launch new member programs and offerings tailored to the community.</li><li style="margin-left:8px">Assist in shaping education sessions for conventions, conferences, and events when community expertise is required.</li><li style="margin-left:8px">Help develop toolkits, guides, and resources that improve member business operations.</li><li style="margin-left:8px">Evaluate program effectiveness using participation data and member feedback to refine and improve offerings.</li></ul>Membership Growth & Engagement<ul><li style="margin-left:8px">Collaborate with Member Experience to support recruitment and retention efforts within the assigned community.</li><li style="margin-left:8px">Assist with targeted outreach to prospects and members to promote MHEDA value.</li><li style="margin-left:8px">Strengthen onboarding and engagement strategies specific to community needs.</li><li style="margin-left:8px">Encourage volunteer participation and leadership development within the segment.</li><li style="margin-left:8px">Track engagement trends and identify opportunities to increase participation.</li></ul>Collaboration & Internal Alignment<ul><li style="margin-left:8px">Work cross-functionally with Marketing, Member Experience, and Member Services to provide insights and ensure consistent messaging, positioning, and delivery.</li><li style="margin-left:8px">Help segment communications to improve relevance and engagement.</li><li style="margin-left:8px">Contribute to strategic planning related to community growth and value delivery.</li></ul>Qualifications<ul><li style="margin-left:8px">Industry curiosity and a learning mindset</li><li style="margin-left:8px">Ability to translate industry needs into practical solutions</li><li style="margin-left:8px">Relationship building and facilitation skills</li><li style="margin-left:8px">Content planning and program development</li><li style="margin-left:8px">Strategic thinking with execution focus</li><li style="margin-left:8px">Communication and collaboration across teams</li><li style="margin-left:8px">Comfort working with subject matter experts and volunteers</li><li style="margin-left:8px">Project management and organization</li></ul>Minimum Education / Experience Requirements<ul><li style="margin-left:8px">Bachelor’s degree in business, communications, education, marketing, or related field preferred.</li><li style="margin-left:8px">3+ years experience in the material handling industry or deep familiarity with one of MHEDA’s core segments (Industrial Truck, Storage & Handling, or Systems Integrators).</li><li style="margin-left:8px">Experience developing educational content, training programs, or industry resources strongly preferred.</li><li style="margin-left:8px">Association, B2B, training, or industry education experience a plus.</li></ul>Travel Requirements Occasional travel required for industry events, member visits, and MHEDA conferences. Supervisory Responsibilities: None Work Environment / Physical Demands: The work environment and physical demands described are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role regularly requires sitting, standing, walking, using hands and fingers, talking and hearing, and reaching with hands and arms. The employee may occasionally lift or move up to 15 pounds. The position operates primarily in an office environment with periodic travel to conference or event settings. Noise levels are typically moderate.Powered by JazzHR

MHEDA

Industry Segment & Programs Manager – Systems Integrator

Benchmarking

Business Operations

Business-to-Business (B2B)

Conferences

Content Delivery/Distribution

Content Development

Cross-Functional

Customer Experience

Distribution Channel

Employee Retention

Industry/Trade Analysis

Leadership

Learning Management System (LMS)

Marketing

Needs Assessment

Onboarding

Online Courses

Operational Improvement

Organizational Skills

Performance Management

Physical Demands

Podcasting

Process Improvement

Program Evaluation

Project/Program Management

Strategic Planning

System Integration (SI)

Systems Administration/Management

Training Program

Training/Teaching

Travel Industry

Trend Analysis

User Documentation

Volunteer Management

Webinar

Willing to Travel

partner JazzHR

UNKNOWN

Build a repeatable approach to recruiting and engaging members across CSIA’s established regions, begin assessing opportunities to expand internationally (including South America, Europe, and Asia Pacific), and use membership data to segment audiences and tailor engagement strategies. Serve as the initial point of contact for inbound member and prospect communication, deepen relationships to understand member needs and pain points, and begin mapping the membership journey while supporting key initiatives such as the 2026 Member Survey.

The Control System Integrators Association (CSIA) supports system integrators in building stronger, more competitive businesses in the global industrial automation market. Through certification, benchmarking data, peer collaboration, and education, CSIA equips its members to deliver high-quality automation solutions that improve productivity, reduce costs, and increase efficiency across modern manufacturing and industrial operations.As Director of Membership, you will lead member growth and engagement by building and converting a pipeline of prospective members while strengthening connections across the existing community. You will own the strategy and execution of CSIA’s membership function, including recruitment and retention, and build the processes and infrastructure that support long-term growth.Reporting to the Chief Executive Officer, you will partner closely with the Director of Marketing to ensure messaging, campaigns, and sponsorship offerings reflect what matters most to members. You will also work with CSIA’s Association Management Company (AMC), which provides day-to-day administrative and tactical support, allowing you to stay focused on strategic priorities and member-facing work.In this role, you will maintain a consistent cadence of outreach with senior leaders at system integrators and partner companies, using member insights and market data to refine targeting and clearly communicate CSIA’s value. You will guide prospects from first conversation through join, and strengthen onboarding, engagement, and renewals by improving the processes that support each stage of the membership lifecycle.CSIA members—system integrators and the vendors that support them—play a critical role in advancing manufacturing and industrial operations worldwide. By growing and supporting this community, you extend the reach of the standards, resources, and connections that enable members to compete, innovate, and deliver results for their clients. What Success Looks LikeSuccess in this role comes from a proactive, service-oriented approach and a genuine interest in helping system integrators build stronger businesses. You will build and expand your impact over your first year as follows.Within one month:Build a strong foundation by understanding CSIA’s mission, value proposition, and strategic priorities, while developing relationships with staff, AMC partners, and key member contacts, and gaining familiarity with the breadth of companies that make up CSIA’s membership.Within three months:Serve as the initial point of contact for inbound member and prospect communication, deepen relationships to understand member needs and pain points, and begin mapping the membership journey while supporting key initiatives such as the 2026 Member Survey.Within six months:Establish core membership processes, including onboarding, check-ins, and exit interviews, and develop a targeted list of prospective members with a plan for personalized outreach.Within nine months:Refine and implement a structured approach to member engagement and retention, and use internal and external data to define the total addressable system integrator market and strengthen the prospect pipeline.Within 12 months:Build a repeatable approach to recruiting and engaging members across CSIA’s established regions, begin assessing opportunities to expand internationally (including South America, Europe, and Asia Pacific), and use membership data to segment audiences and tailor engagement strategies. Work Environment, Salary, and Benefits<ul><li>CSIA operates in a fully remote work environment with standard business hours based in U.S. Central Time. Occasional company-paid travel is required for conferences, team meetings, trade shows, or member meetings, including potential international travel. CSIA’s staffing model includes direct-hire staff and a partnership with the AMC. This position is a direct employee of CSIA.</li><li>The budgeted salary range for this position is $110K–$125K, commensurate with experience, plus eligibility for a cash bonus program. CSIA offers a benefits package; highlights include employer-paid Blue Cross PPO health insurance, a 3% 401(k) match, and generous paid time off plus paid holidays.</li></ul> ResponsibilitiesStrategic Membership Leadership <ul><li>Align membership strategy with the association’s mission, vision, values, and strategic plan.</li><li>Provide leadership and subject matter expertise to assigned ‎committees and task forces.</li><li>Represent the association at industry trade shows and events as needed.</li><li>Ideate and collaborate on the creation and adaptation of CSIA products and services to drive membership and awareness.</li></ul>Membership Growth & Revenue<ul><li>Implement a membership strategy focused on recruitment, engagement, and retention, and analyze the impact to modify the strategy as necessary.</li><li>Identify and cultivate prospective members.</li><li>Achieve or exceed annual membership growth, renewal, and revenue targets.</li><li>Define and evolve the membership value proposition. </li><li>Collaborate and contribute to budget development. </li></ul>Member Acquisition, Engagement & Retention<ul><li>Serve as the primary point of contact for member and membership inquiries, driving a personalized experience for all members.</li><li>Craft acquisition, retention, and re-engagement campaigns for members in collaboration with the Director of Marketing.</li><li>Increase business development opportunities around sponsorship and advertising, utilizing the proposal and presentations drafted collaboratively with the Director of Marketing.</li><li>Procure member-centered content for publication.</li><li>Design and deliver membership content ‎for the CSIA Annual Conference.</li></ul>Data, Analytics & Operations <ul><li>Manage and optimize the association’s AMS and membership data, working with ‎the AMC to ensure database hygiene, growth, and relevancy.</li><li>Analyze and report on key metrics, including acquisition, ‎retention, engagement, churn, and lifetime membership value.</li><li>Use data insights to refine strategies and improve the member experience.</li><li>Develop the annual membership survey and present results for strategic planning.</li></ul> Qualifications<ul><li>Bachelor’s degree and 5+ years of progressive experience in membership development, association management, business development, or customer engagement—ideally within a trade or professional association.</li><li>Demonstrated success growing and retaining a member-based organization or client base through strong relationship management and clear written and verbal communication.</li><li>Analytical and data-driven approach, with the ability to interpret member and pipeline data to inform priorities and decisions; experience with AMS/CRM platforms (e.g., Rhythm, Personify, NetForum, iMIS, Fonteva, Salesforce) strongly preferred.</li><li>Familiarity with volunteer-driven organizations and/or experience in industrial automation or manufacturing is a plus.</li></ul> About the Control System Integrators Association (CSIA)Founded in 1994, the Control System Integrators Association (CSIA) is a global nonprofit trade association dedicated to advancing the industry of system integration in industrial automation. CSIA supports its members by providing best practices, certification programs, business resources, and networking opportunities to help them deliver high quality automation solutions. Control system integrators use their engineering, technical, and business expertise to assist manufacturers and other industries in automating their equipment and systems.CSIA sets global industry standards and promotes the benefits of hiring Certified CSIA integrator members, ensuring adherence to strict business and technical guidelines. The association has a worldwide presence through its extensive network of integrator members, automation suppliers, and industry partners. With around 400 member companies in 24 countries, CSIA continues to drive excellence in industrial automation and system integration.  Staffing Advisors is committed to reducing bias in every aspect of the hiring process. We have long recommended a competency-driven approach to hiring. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law. We encourage you to apply even if your experience is not a 100% match with the position description; we will consider people from a variety of backgrounds and career experiences.

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Industry Segment & Programs Manager – Systems Integrator MHEDA

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