FULL_TIME

FEED

OTHER

Technical Skills: Knowledge of the healthcare industry; expertise with data modeling & data mining; experience with data architecture, design & development, with DB2 and MS SQL DBMS, one or more OLAP/Reporting tools (Cognos and Microsoft Analysis Services, ETL tools (Cognos Data Manager or MS SQL EIS); experience with Tableau; strong knowledge of Excel, Access, and query language/software. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.Veterans, Reservists, Guardsmen and military family members are encouraged to apply!Job Summary The Business Intelligence Analyst is customer focused and facilitates turning data into information to drive business processes and monitoring. The position collaborates to ensure relevant analysis and complete, timely reporting is provided to meet TriWest business needs and our contract requirements. Facilitates meetings, identifies, collects, organizes and prioritizes data requirements and business processes changes to meet reporting and visualization requirements. Clarifies complex business issues and recommends solutions. Advocates business process improvement through data analysis, process change, and technology application.Education & Experience Required: • Bachelor's degree in Business or any other relevant degree or equivalent experience • If supporting TRICARE contract, must be a U.S. Citizen • If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation • 3 - 5 years of experience in a Business Analyst or data analysis role • Advanced knowledge of Business Intelligence tools (e.g. Tableau, SSRS, SAS) • Experience with process flow documentation and design • Moderate SQL development skills Preferred: • 2 - 5 years of experience in a healthcare operations environment • Experienced Tableau user • Experience with statistical analysis tools (e.g. SAS, R, etc.) • Clinical analytics experience • Call Center reporting experience • Healthcare Claims reporting experience • Experience developing Tableau dashboards • Experience with geo-spatial analysis tools (e.g. ESRI)Key Responsibilities • May lead project team assignments of moderate scope requiring expert technical skills or good understanding of business functions. Collaborates with others teams within the organization to develop and implement data-driven solutions. • Key member of business insights team requiring expert technical skills or good understanding of business functions. Documents the reporting process; works collaboratively with team members. • Responds under short turnaround times to provide data and answer detailed questions on data and trends. • Effectively educates end users on what reports mean by telling the story behind the report. • Develops, delivers and maintains quality IT solutions to support business processes, in line with IT guidelines and architectures. • Balances clients' business requirements and preferred technical architecture. Recommends creative and innovative solutions to business or technical problems. Provides client support for operation systems consistent with service level agreements (SLA's). Ensures work is technically sound and in compliance with established quality and timeliness standards. • Simplifies or eliminates low value-added work processes. • Takes active steps to increase understanding of client's business environment, priorities and processes, and emerging technology issues. • Delivers analysis/reporting product and support while managing clients' expectations. Interfaces with customer and other departments to ensure project objectives are achieved. Interacts with vendors on routine testing matters. • Analyzes and identifies core business processes for application design. • Communicates issues openly, honestly, and timely with peers, management and customers. • Prepare and present new initiatives to senior leadership to help obtain buy-in and support. • May work with vendors to clarify and resolve tool/software functionality issues. • Participates in the definition, implementation, and execution of best-practices. • Regular and reliable attendance is required.Competencies Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications. Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required. Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources. Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions. Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented. Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues. Technical Skills: Knowledge of the healthcare industry; expertise with data modeling & data mining; experience with data architecture, design & development, with DB2 and MS SQL DBMS, one or more OLAP/Reporting tools (Cognos and Microsoft Analysis Services, ETL tools (Cognos Data Manager or MS SQL EIS); experience with Tableau; strong knowledge of Excel, Access, and query language/software.Working Conditions Working Conditions: • Availability to work any shift • Works within a standard office environment, with minimal travel • Extensive computer work with prolonged sittingCompany Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served? Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®! Our job is to make sure that America's heroes get connected to health care in the community. At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.DoD StatementOur Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes: <ul><li> Medical, Dental and Vision Coverage </li><li> Paid time off </li><li> 401(k) Retirement Savings Plan (with matching) </li><li> Short-term and long-term disability, basic life, and accidental death and dismemberment insurance </li><li> Tuition reimbursement </li><li> Paid volunteer time </li></ul> TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $90,000 - $100,000 per year.Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

<img alt=" " height="1" src="https://ars2.equest.com/?response_id=249907f9a52dda427f92cbe3457cd6e0&view" width="1"/>

TriWest Healthcare Alliance

Business Intelligence Analyst

Adjudication

Analysis Skills

Background Investigation

Best Practices

Business Analysis

Business Intelligence

Business Intelligence Software

Business Processes

Business Support

Call Centers

Clinical Assessment

Communication Skills

Community Health

Contract Requirements

Customer Relations

Customer Service Operations

Customer Service Systems

Data Analysis

Data Management

Data Mining

Data Modeling

Database Extract Transform and Load (ETL)

Database Management Software/Systems (DBMS)

Database Programming Languages

Detail Oriented

Diversity

Documentation

ESRI

Emerging Technology

Establish Priorities

Geospatial Analysis

Government Contracts

Healthcare

IBM Cognos

IBM DB2

Interpersonal Skills

Leadership

Microsoft Access Database

Microsoft Excel

Microsoft Product Family

Microsoft SQL Server

OLAP (OnLine Analytical Processing)

Organizational Skills

Policy Development

Problem Solving Skills

Procedure Development

Process Analysis

Process Flow

Process Improvement

Product Support

Quality Management

R Programming Language

Reporting Dashboards

Reporting Skills

SQL (Structured Query Language)

SQL Server Reporting Services (SSRS)

Sales Management

Service Level Agreement (SLA)

Software Design

Statistical Analysis System (SAS)

Statistics

Tableau

Team Lead/Manager

Team Player

Technical Support

Time Management

United States Citizen

United States Department of Defense (DoD)

equestftpin

You'll partner closely with Product Managers, Learning Scientists, and Engineers to connect insights to action-defining the metrics that matter, instrumenting data pipelines, and translating findings into design and product decisions. Partner with Product Managers and Learning Scientists to design and analyze experiments (A/B, multivariate, feature pilots) that measure the impact of new formats, UX improvements, or product features.

Job Description Senior Product Analyst Team: Product & Applied Learning Location: Remote (U.S.) About Chegg Skills helps working adults build the skills they need to access better jobs-faster and more affordably. Our Product & Applied Learning team owns the student-facing learning environment-from content and features to user experience and learning models. We're obsessed with delivering a seamless, data-informed learning journey that keeps students progressing with confidence. The Role We're hiring a Senior Product Analyst to help us understand and improve how learners experience our products. You'll analyze how content, features, and user flows perform in practice-identifying where friction exists, where engagement thrives, and how we can create a more effective and intuitive learning experience. You'll partner closely with Product Managers, Learning Scientists, and Engineers to connect insights to action-defining the metrics that matter, instrumenting data pipelines, and translating findings into design and product decisions. Your work will shape how the Product & Applied Learning team builds, measures, and iterates our student experience. This role is ideal for a self-directed, systems-minded analyst who thrives on uncovering insights that make complex experiences simple and effective for learners. What You'll Do<ul><li>Partner with Learning Science and Instructional Design to conceptually map how learning model standards-difficulty curves, skill levels, instructional flow-translate into learner outcomes. </li></ul><ul><li>Create metrics for learning quality, persistence, and proficiency-moving beyond clicks and usage to identify the metrics that are true predictors of completion and satisfaction. </li></ul><ul><li>Develop and maintain dashboards that visualize learner progress, satisfaction, and experience quality, creating a single source of truth for program health. </li></ul><ul><li>Partner with Product Managers and Learning Scientists to design and analyze experiments (A/B, multivariate, feature pilots) that measure the impact of new formats, UX improvements, or product features. </li></ul><ul><li>Collaborate with Learning Science to link quantitative data with qualitative insights, grounding product design in evidence. </li></ul><ul><li>Communicate insights clearly and visually-craft data stories and presentations that turn analysis into actionable narratives influencing decisions and roadmap priorities. </li></ul><ul><li>Continuously improve analytics systems-automate processes, refine models, and ensure accuracy and accessibility across teams. Integrate AI as an internal enabler wherever it makes sense. </li></ul><ul><li>Drive a culture of user-centric, evidence-based decision-making so every product choice is grounded in data and aligned to learner needs. </li></ul><ul><li>Think creatively about how we can leverage data analytics solutions to solve business problems in ways we might not have considered. </li></ul> What You Bring Basic Qualifications<ul><li>3-6 years of experience in product or business analytics, ideally within a B2C, SaaS, or education context. </li></ul><ul><li>Advanced SQL skills and fluency in Python or R for data analysis, modeling, and visualization, and comfortable with integrating AI into methods to support data-driven recommendations & drawing insights. </li></ul><ul><li>Strong analytical toolkit-comfortable with A/B testing, funnel analysis, time series, and behavioral modeling. </li></ul><ul><li>Proven ability to translate data into actionable product insights. </li></ul><ul><li>Experience building dashboards in Tableau, Looker, or a similar visualization tool. </li></ul><ul><li>Strong communication skills-able to synthesize complex findings into clear, actionable recommendations. </li></ul><ul><li>Collaborative and proactive; comfortable working with Product, Engineering, and Learning teams. </li></ul><ul><li>User-centric mindset-curious about how design and data together shape learner outcomes. </li></ul> Preferred Qualifications<ul><li>Experience analyzing engagement or learning data within an edtech, learning, or content platform. </li></ul><ul><li>Familiarity with UX research methods or human-centered design. </li></ul><ul><li>Knowledge of statistical experimentation, hypothesis testing, and causal inference. </li></ul><ul><li>Comfort with working in agile product environments. </li></ul><ul><li>Passion for learning analytics, learning science, or experience optimization. </li></ul> Target Base Salary: 150,000 Pay Transparency Range: 120,000 to 180,000 The base salary pay range fo

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Business Intelligence Analyst TriWest Healthcare Alliance

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