Responsibilities You should be able to collect, integrate, analyze, and present provider finder data in order to create insightful and actionable feedback on the member search experience through: Identifying new value creation opportunities for the customer and business through understanding key pain points, zero-results patterns, experience & retention outcomes, funnel drop-off metrics, and provider selection outcomes Defining key metrics for provider finder reporting, establishing baselines, bringing insights, measuring progress driven by product initiatives, and connecting to business impact Building and maintaining data products, including Power BI dashboards to support product managers focused on search relevance, member experience, and directory useability Analyzing search behavior across key dimensions to surface friction points and unmet member needs to inform the product roadmap Presenting complex analysis with a clear and confident point of view and engaging senior leaders in strategic conversation about product direction Use your skills to make an impact Required Qualifications 5+ years of experience in business intelligence, product analytics, or a related function within a consumer-facing product organization Advanced proficiency in PowerBI, including data modeling, DAX, and dashboard design for product and executive audiences Strong SQL skills with demonstrated experience querying and structuring web behavioral data Experience working with URL-based or clickstream data such as query strings, session logs or UTM paramaters Experience defining product metrics, establishing baselines, and measuring initiative impact end-to-end Experience supporting A/B testing and experimentation reporting, including familiarity with statistical significance and lift analysis Operate autonomously as an individual contributor, owning prioritization, stakeholder relationships and delivery without direct reports Storytelling skills with the ability to translate complex data into clear, actionable narratives for product and business audiences Preferred Qualifications Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field Experience working in healthcare or a member-facing digital health product Familiarity with search and discovery analytics including zero-result rate analysis, query classification, or relevance scoring Experience with Python Experience with Azure Databricks * Prior experience building BI reporting from the ground up in a scaling or modernizing product environment Travel: While this is a remote position, occasional travel to Humana''s offices for training or meetings may be required. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it.