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Experience with Google Cloud Platform (GCP) analytical tools (or equivalent) is highly desirable, including BigQuery for data warehousing, Data Studio for visualization and reporting, and Cloud AI tools for advanced analytics and machine learning. This position sits within the Global Payments Solutions (GPS) Business Management, Revenue Management, and Product Delivery teams, providing advanced analytical support for North American business units.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.This position sits within the Global Payments Solutions (GPS) Business Management, Revenue Management, and Product Delivery teams, providing advanced analytical support for North American business units. GPS is seeking a Manager, Business Intelligence to join the Data and Insights team, reporting to the Data and Insights Manager. The successful candidate will be a proactive, innovative thinker with a robust analytical background and proficiency in at least one programming language (e.g., BigQuery, SQL, Python, R, SAS).The role is primarily focused on delivering ad-hoc analytical projects, including data strategy, development, modelling, and segmentation, to drive informed decision-making and optimize business performance. The analyst will be instrumental in converting raw data into actionable business intelligence, enabling the organization to anticipate trends and surpass client expectations.Key ResponsibilitiesImpact on the Business<ul><li>Deliver analytical support across multiple customer, product, and channel projects, providing insights that inform strategy, optimize resources, and deliver best-in-class solutions</li><li>Contribute to, and potentially lead, initiatives to establish analytical best practices and develop more efficient methodologies</li><li>Design, implement, monitor, and evaluate analytic solutions that generate significant financial value</li><li>Continuously assess statistical models and tools, including those for attrition, profitability, customer value, and price/rate sensitivity</li><li>Manage analytic deliverables supporting Operating Plans and Product Pricing strategies</li><li>Champion a data-driven culture, embedding analytical insights into strategic decision-making and fostering a test-and-learn environment</li></ul>Customers / Stakeholders<ul><li>Engage with key stakeholders across GPS, Corp & Institutional Banking business functions, and support areas such as Marketing, Operations and Compliance</li></ul>Leadership & Teamwork<ul><li>Support the Data and Insights Manager, as well as senior management, in delivering a high-quality, data-driven analytics function</li><li>Collaborate with GPS stakeholders to develop and implement advanced analytic solutions that drive financial outcomes and enhance customer experience</li><li>Contribute to broader Business Management and GPS initiatives, including employee engagement activities</li><li>Promote a diverse and inclusive environment aligned with HSBC’s values</li></ul>Operational Effectiveness & Control<ul><li>Support the development and monitoring of analytic solutions aligned with strategic objectives, leveraging modern data architectures and advanced analytics (Big Data, Machine Learning, AI)</li><li>Produce and review required reports, KPIs, and programming logs, ensuring compliance with internal processes and governance standards</li><li>Conduct post-implementation reviews to refine future strategies and solutions</li><li>Proactively identify risks and develop mitigation plans</li><li>Undertake additional responsibilities as required</li></ul>Qualifications & Technical Skills<ul><li>A combination of relevant experience and education, such as several years of progressive analytical experience and/or a Bachelor’s degree in business, data science, statistics, economics, finance, information systems, or operational research</li><li>Beginner to intermediate quantitative and analytical skills, including customer segmentation, statistical modelling, database marketing, and portfolio management, with a strong grasp of methodologies for optimizing and evaluating analytic solutions</li><li>Technical proficiency in BigQuery, SQL, SAS, Python, R, or similar, with demonstrated ability to manipulate and analyze large datasets. Solid understanding of data integration and management processes is essential</li><li>Experience with Google Cloud Platform (GCP) analytical tools (or equivalent) is highly desirable, including BigQuery for data warehousing, Data Studio for visualization and reporting, and Cloud AI tools for advanced analytics and machine learning. Ability to leverage GCP to enhance data workflows and implement scalable, data-driven solutions is expected</li><li>Strong problem-solving skills and the ability to collaborate effectively in a fast-paced environment</li><li>High-level conceptual and strategic thinking, with the ability to translate ideas into actionable plans and solutions</li><li>Proven communication and influencing skills with executive management</li><li>Demonstrated experience in problem-solving, planning, project management, and decision-making</li><li>Strong knowledge of the financial services industry, including competitive landscape, product offerings, and relevant regulations</li></ul>As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.

Hsbc Private Bank

Manager, Business Intelligence, Data & Insights (Global Payments Solutions)

Analysis Skills

Architectural Analysis

Artificial Intelligence (AI)

Best Practices

Big Data

Business Banking

Business Intelligence

Cloud Computing

Corporate Banking

Customer Experience

Data Analysis

Data Management

Data Science

Data Sets

Data Visualization

Data Warehousing

Database Marketing

Delivery Management

Develop Methodologies

Economics

Financial Services

Financial Systems

GCP (Good Clinical Practices)

GPS (Global Positioning System)

Information Technology & Information Systems

Investment Management

Leadership

Machine Learning

Maintain Compliance

Market Segmentation

Marketing

Operational Control

Operations Processes

Operations Research

Performance Analysis

Performance Metrics

Performance Tuning/Optimization

Problem Solving Skills

Process Improvement

Product Planning

Product Pricing

Product Strategy

Profit & Loss

Programming Languages

Project/Program Management

Python Programming/Scripting Language

Quantitative Analysis

R Programming Language

Regulations

Revenue Management

Risk Analysis

Risk Management

SQL (Structured Query Language)

Staff Development

Statistical Analysis System (SAS)

Statistical Modeling

Statistics

Team Player

Ivy Exec

As a Social Media Listening Analyst (Business Analyst) at Spectrum, you will monitor, analyze and interpret social media conversations, audience behavior, and digital trends to help inform brand, marketing, customer experience, and communications strategies. Monitor, compile, interpret, and present data from social media platforms, forums, blogs, review sites, and other digital channels for conversations related to Spectrum, its products and services, and the telecommunications industry.

YEAR

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you enjoy solving business challenges and shaping strategic decisions that drive organizational success? As a Social Media Listening Analyst (Business Analyst) at Spectrum, you will monitor, analyze and interpret social media conversations, audience behavior, and digital trends to help inform brand, marketing, customer experience, and communications strategies. Your insights will guide improvements across teams, processes and planning, making a measurable impact on Spectrum’s success. Specifically, you will combine social listening, performance reporting, competitive intelligence, and actionable insights to support business decisions and improve brand engagement across digital channels. How You’ll Make an Impact<ul><li>Collaborate with stakeholders to analyze business operations and propose solutions that support organizational goals in the social media domain</li><li>Evaluate policies and procedures to identify opportunities for enhanced processes and planning. Specifically, identify emerging issues, conversation spikes, and reputation risks, and communicate findings to relevant stakeholders in a timely manner.</li><li>Monitor, compile, interpret, and present data from social media platforms, forums, blogs, review sites, and other digital channels for conversations related to Spectrum, its products and services, and the telecommunications industry.</li><li>Create reports, charts, graphs and presentations that help shape new business strategies. </li><li>Use social listening and analytics tools to track brand mentions, campaign performance, keyword trends, share of voice, and competitive activity.</li><li>Assess external market trends and data sources to deliver actionable recommendations to management. This analysis may include competitive benchmarking to assess industry trends, customer perceptions, and market positioning across telecom competitors.</li><li>Recommend improvements that may involve new technologies or alternative uses of existing technology. This may include refining listening queries, taxonomy structures, tagging standards, and reporting methods to improve data quality and analytical accuracy. </li><li>Provide insight into the effectiveness of campaigns, promotions, and messaging by measuring audience response and engagement trends.</li></ul> What You’ll Bring to Spectrum Required Qualifications Education<ul><li>Bachelor’s degree in business or related field or equivalent combination of education and experience</li></ul>Experience<ul><li>2+ years of business analysis or related experience</li></ul>Skills<ul><li>Strong prioritization and organizational skills</li><li>Ability to work independently and collaboratively within teams</li><li>Capable of managing multiple projects and priorities simultaneously</li><li>Proficient in analyzing and interpreting data</li><li>Quickly identifies business opportunities and challenges</li><li>Effective verbal and written communication with all levels of management</li><li>Comprehensive knowledge of software applications including Word and Excel</li></ul>Preferred Qualifications: Education<ul><li>Bachelor’s degree in Marketing, Communications, Business, Analytics, Data Science, Journalism, or a related field.</li></ul>Experience<ul><li>2–5 years of experience in social media analytics, social listening, digital insights, customer intelligence, or a related analytical role.</li><li>Experience with social listening and analytics tools such as Sprinklr, Brandwatch, Talkwalker, Meltwater, Sprout Social, or similar platforms.</li></ul>Skills<ul><li>Strong analytical and problem-solving skills, with the ability to synthesize large volumes of data into meaningful insights.</li><li>Experience creating dashboards, reports, and presentations for business stakeholders and leadership audiences.</li><li>Proficiency in Microsoft Excel and data visualization tools such as Tableau or Power BI</li><li>Strong knowledge of major social media and digital platforms, including X, Facebook, Instagram, TikTok, LinkedIn, YouTube, Reddit, and review platforms.</li><li>Experience in telecommunications, broadband, wireless, cable, or another consumer services industry.</li><li>Familiarity with voice-of-customer programs, reputation management, and customer experience analytics.</li><li>Experience analyzing digital conversations related to outages, service disruptions, billing concerns, customer care, or product launches.</li><li>Experience supporting crisis monitoring, escalation processes, or issue management.</li></ul> #LI-PB2 BGN332 2026-74847 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive <a href="https://jobs.spectrum.com/compensation-and-benefits" rel="nofollow">pay and benefits</a> package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $60,900.00 and $97,700.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. <a href="https://www.youtube.com/watch?v=mYw1ejL2jZ8" rel="nofollow noopener noreferrer" target="_blank">Watch this video to learn more.</a> Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. <a href="https://jobs.spectrum.com/life-at-spectrum" rel="nofollow">Learn about Life at Spectrum.</a>

Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
 

For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.

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Manager, Business Intelligence, Data & Insights (Global Payments Solutions) Hsbc Private Bank

Social Media Listening Analyst SPECTRUM

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