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This summer internship offers hands-on experience in environmental work, focusing on water quality monitoring, restoration, outreach, and education in Maryland's Eastern Shore watersheds. Supported by the Elizabeth Brown Memorial Fund, the program provides training in scientific equipment, boat handling, and community engagement.

This summer internship offers hands-on experience in environmental work, focusing on water quality monitoring, restoration, outreach, and education in Maryland's Eastern Shore watersheds. Supported by the Elizabeth Brown Memorial Fund, the program provides training in scientific equipment, boat handling, and community engagement. It involves fieldwork in watersheds like the Choptank and Wye, with flexible dates between May and August, and a $6,000 stipend. Applicants should be outgoing, physically capable, with a driver’s license, access to housing, and a background in biology or environmental science preferred. Interns will assist with water testing, community tours, site visits, and equipment maintenance, gaining valuable skills. Application materials are due by January 31, 2026, with interviews in February. ShoreRivers is an equal opportunity employer.

ShoreRivers

Elizabeth Brown Memorial Summer Internship

Biology

Driver's License

Environmental Sciences

Environmental Work

Equipment Maintenance/Repair

Quality Monitoring

Training/Teaching

Water Quality Testing

IRecruitee

Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. • Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.

Onsite: 1 day a week (WED) – Orientation and initial
training will require them to be on site (est. 1 week) Shift: 10:30 am to 7pm
(It’s possible that would change to 8am to 4:30pm)Our direct client has an opening for
a Help Desk Analyst 10830This position is up to 14 months with the option of
extension. The client is located in Dover, DEIf you are interested, please submit the following:YOUR CURRENT RESUMEYOUR HOURLY RATEShift: 10:30 am to 7pm (It’s possible that would change to
8am to 4:30pm)Onsite: 1 day a week (WED) – Orientation and initial
training will require them to be on site (est. 1 week)Interview: One phone call and one Teams meetingMinimum typing speed of 35 words per minute at 95% accuracyRole Description:This is an elevated Tier 1 Service Desk role that is 95%
phone support for internal and external customers. The technician troubleshoots, resolves, documents, and
escalates tickets as necessary. Excellent communication and customer service skills are a
must.The primary function of this position is to resolve and/or
manage issues over the phone or via remote tools. Preferred Education: A+ Certification and Network +
Certification or demonstrated equivalent.Role Details:• Process all inbound telephone calls, emails, and tickets
as assigned.• Interface with outside vendors (Verizon and others) to
assist in team/and customer support for field locations related to outages and
telecom issues.• 95 % phone support, performing basic troubleshooting of
network connectivity, infrastructure, and device issues. • Basic troubleshooting of LAN/WAN issues• Remote troubleshooting of desktop issues• Thorough documentation and (when necessary) escalation of
all incident tickets, utilizing our Service Delivery Tool (Service Now)• Proactive responsiveness to time sensitive issues.• This is a diverse business process environment that
requires independent critical thinking.• Responsible for the execution of DTI Service Desk contact,
problem, incident and request management policies and procedures.• Responsible for the diagnosis, troubleshooting and
tracking of all computer-related incidents.• Responsible for escalating problems and incidents to
designated level 2 and level 3 help desk support entities. • Responsible for reporting incident status and system
outage notifications to customers, technical staff, and applicable
management.

MO427-Help Desk Analyst 10830

Analysis Skills

Business Processes

Communication Skills

Customer Support/Service

Desktop PC

Documentation

Help Desk

Identify Issues

Incident Management

Network Administration/Management

Network Connectivity

People Management

Problem Solving Skills

Service Delivery

ServiceNow

Telephone Skills

Vendor/Supplier Relations

100hires

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Elizabeth Brown Memorial Summer Internship ShoreRivers

MO427-Help Desk Analyst 10830 FHR

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