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Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization. Duty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc.

PURPOSE OF THIS POSITIONThe Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide first and second level PC support for the hospital and its related clinics. This position will also document all calls including a description of the problem, a resolution tier, priority, any other pertinent details and escalate to the proper group for resolution.JOB DUTIES/RESPONSIBILITIESDuty 1:  Maintain and update documentation and knowledge base articles for job duties and responsibilitiesDuty 2: Interface with end users to resolve problems, determine best methods of solving issues, troubleshoot problems, etc.Duty 3: Prepare for and participate in meetings with supervisors and other to provide status updates, describe upcoming requirements, outline areas of deficiencies, etc.Duty 4: Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies to the organization.  Including but not limited to participating in technology forums and industry user-groupsDuty 5: Utilizes change management process for all system changesDuty 6: Communicate to management on status of problems and recommend improvements to systemsDuty 7: Document, maintain, upgrade or replace hardware and software systemsDuty 8: Maintain assets in asset management applications.REQUIRED QUALIFICATIONS<ul><li>Associate’s degree in computer science, technical/vocational training or equivalent work experience</li><li>1+ years of customer support in a technical field</li><li>1 to 3 years of technical support experience</li><li>Scripting experience utilizing any of these scripting languages - PowerShell, VB Script, Winbatch, Batch</li><li>The ability to work independently as well as in a team environment</li><li>Ability to be on call</li><li>Well-developed communication, organization, and customer relations skills</li><li>Strong technical skills</li><li>A positive attitude and a professional appearance</li><li>Ability to create and maintain operating system images</li><li>Knowledge of software and operating system deployments utilizing automation, helpful</li><li>Positive service-oriented interpersonal and communication skills required.   </li><li>A valid driver's license is required (if you do not have a valid Ohio driver’s license you must obtain one within 30 days of your residency in the state).  You must also meet BVHS's company fleet policy and insurance company requirements, and any other requirements that may be required to operate a vehicle.       </li></ul>PREFERRED QUALIFICATIONS<ul><li>A+ Certification preferred</li><li>Microsoft Certified Desktop Support Technician Certification preferred</li></ul>PHYSICAL DEMANDSPerforming physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.  This position is required to lift up to 50 lbs.

Blanchard Valley Health System

Help Desk Analyst I

1st Level Support

2nd Level Support

Analysis Skills

Automation

Change Management

Communication Skills

CompTIA A+

Computer Science

Corporate Policies

Customer Relations

Desktop Administration

Driver's License

Equipment Maintenance/Repair

Help Desk

Hospital

Identify Issues

Insurance

Interpersonal Skills

MCDST - Microsoft Certified Desktop Support Technician

Microsoft VBScript (Visual Basic Script) Scripting Language

On Call

On Site Support

Operating Systems

PC Software

Physical Demands

Problem Solving Skills

Resolve Customer Issues

Scripting (Scripting Languages)

Systems Administration/Management

Systems Maintenance

Technical Support

Testing

Vehicle Fleets

Windows PowerShell

OTHER

Learning and Development: We empower all our Associates – from entry-level to senior-level – with the skills and knowledge necessary to succeed in their current roles and beyond at AUTOKINITON. Growth Opportunities: Take your career to the next level through tuition reimbursement programs, on-the-job training, learning management systems, and advancement opportunities from within our organization.

We are AUTOKINITON AUTOKINITON is a Michigan-based company delivering operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics.We’re proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural automotive components, and assemblies around the globe.To help us drive excellence, you’ll get to:<ul><li>Assist and support with projects, initiatives, and continuous improvement activities.</li><li>Participate in a cross-functional team discussions and reviews.</li><li>Develop and conduct presentations.</li><li>Work closely with different team members to learn more about AUTOKINITON. </li><li>Adherence to all company policies and procedures.</li></ul>Required experience:<ul><li>Pursuing a Bachelor's degree (B. A.) from four-year college or university</li></ul>Working conditions:<ul><li>We’ll provide position-specific details including physical and focused efforts, working environment and conditions, and reasonable accommodations during the interview process.</li></ul>Where you’ll be:This position is located at our Bellevue, OH plant Facility, offering many community events, resources, programs, and recreational opportunities for you and your family.Community Features:<ul><li>Family Oriented Town and Atmosphere</li><li>Open and trustworthy company culture with a ‘People First” mentality</li><li>We value our associates and their safety before any numbers</li></ul>Why you’ll enjoy working here:<ul><li>Competitive Wages and Comprehensive Benefits: Medical, Dental, Vision, 401(k) with Company contribution match, and 14 paid holidays, including a bridge holiday in December.</li><li>Work-Life Balance: Many of our Associates have stayed with us for 25+ years! It takes a good work-life balance to make it that far. We support your personal and professional priorities as they impact your well-being.</li><li>Growth Opportunities: Take your career to the next level through tuition reimbursement programs, on-the-job training, learning management systems, and advancement opportunities from within our organization.</li><li>Learning and Development: We empower all our Associates – from entry-level to senior-level – with the skills and knowledge necessary to succeed in their current roles and beyond at AUTOKINITON.</li></ul>AUTOKINITON Promotes a dynamic and collaborative work environment for everyone.AUTOKINITON is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. AUTOKINITON makes hiring decisions based solely on qualifications, merit, and business needs at the time. Required Skills Required Experience

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Help Desk Analyst I Blanchard Valley Health System

Quality Engineering Internship (Summer 2026) Autokiniton

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