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This role involves supporting workstation hardware, Microsoft Office 365, Windows operating systems, audio-visual systems, and network connectivity while delivering excellent customer service. Candidates should be comfortable traveling between client locations, supporting end users onsite, and working collaboratively with IT teams to resolve technical issues efficiently.

<p><strong>Job Title: Customer Support Technician (Entry Level)</strong><br/><strong>Location: Jacksonville, Florida</strong><br/><strong>Duration: 2 Years</strong></p><h3>Job Summary</h3><p>We are seeking an Entry-Level Customer Support Technician to provide desktop support, hardware/software troubleshooting, and technical assistance for end users in a fast-paced IT environment. This role involves supporting workstation hardware, Microsoft Office 365, Windows operating systems, audio-visual systems, and network connectivity while delivering excellent customer service.</p><p>Candidates should be comfortable traveling between client locations, supporting end users onsite, and working collaboratively with IT teams to resolve technical issues efficiently.</p><h3>Key Responsibilities</h3><ul><li>Provide desktop and end-user technical support for hardware, software, and peripheral devices</li><li>Install, configure, upgrade, and troubleshoot desktops, laptops, printers, and mobile devices</li><li>Monitor and resolve assigned service tickets in a timely manner</li><li>Document troubleshooting steps, resolutions, and technical procedures</li><li>Install and support audio-visual and video conferencing equipment</li><li>Perform basic network and telephony troubleshooting</li><li>Support remote troubleshooting efforts by technical teams</li><li>Assist with software installation, configuration, and updates</li><li>Participate in equipment inventory management and surplus activities</li><li>Travel to remote sites to deploy and support IT resources</li><li>Participate in team meetings, projects, and departmental initiatives</li><li>Follow organizational policies, procedures, and quality standards</li></ul><h3>Required Qualifications</h3><ul><li>High School Diploma or equivalent required</li><li>Minimum 1 year of experience in:
<ul><li>Desktop support</li><li>Workstation hardware installation and maintenance</li><li>Technical support in Windows environments</li></ul></li><li>Experience supporting:
<ul><li>Microsoft Office 365</li><li>Windows 10 or newer operating systems</li></ul></li><li>Strong troubleshooting and customer service skills</li><li>Ability to work independently and manage multiple priorities</li></ul><h3>Preferred Qualifications</h3><ul><li>Associate degree with coursework in Information Technology</li><li>CompTIA A+ or Network+ certifications</li><li>Experience with:
<ul><li>Audio-visual systems</li><li>Video conferencing technologies</li><li>Basic networking concepts</li><li>Mobile device support</li></ul></li></ul><p><i>For more details reach at<strong> resumes@navitassols.com</strong></i></p>

NavitasPartners

Customer Support Technician (Entry Level) - 26-06055

Audiovisual

CompTIA A+

CompTIA Network+

Customer Support/Service

Desktop Administration

Desktop PC

Hardware Administration

Hardware Installation

Help Desk

Identify Issues

Information Technology & Information Systems

Inventory Management

Laptop PC

Microsoft Office

Microsoft Windows Operating System

Mobile Devices

Multitasking

Network Administration/Management

Network Connectivity

Operating Systems

Peripheral Hardware

Printers

Problem Solving Skills

Quality Metrics

Software Administration

Software Configuration Management

Software Installation

Team Player

Technical Support

Telephony

Time Management

Videoconferencing

Willing to Travel

Workstation Hardware

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Internship IT Jobs in Kings Bay, GA

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Customer Support Technician (Entry Level) - 26-06055 NavitasPartners

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