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As Paragon celebrates 25 years of providing award-winning life support and thermal control solutions for extreme environments, we've recognized that it is our employees that keep our business thriving. Position Summary: Responsible for the research, design, implementation, maintenance, and the secure and reliable operation of Paragon Space Development Corporations information systems in support of its business needs.

Who We Are:As Paragon celebrates 25 years of providing award-winning life support and thermal control solutions for extreme environments, we've recognized that it is our employees that keep our business thriving. By any measure, Paragon Space Development is an exciting and rewarding place to work. Our goal is to hire the best and allow you to do the work that you enjoy! We are interested in developing individuals who enjoy a challenge and like working on a variety of projects in a fast-paced environment. We are committed to our employees and providing an inclusive work atmosphere that allows our talent to grow both personally and professionally.Position Summary: Responsible for the research, design, implementation, maintenance, and the secure and reliable operation of Paragon Space Development Corporations information systems in support of its business needs.Duties and Responsibilities<ul><li>Answer incoming Service Desk calls and provide first response for users requiring assistance.</li><li>Track issues from start to resolution via ticketing system.</li><li>On-Site Position.</li><li>Must have a valid driver license and be able to travel to multiple sites.</li><li>Ships out company managed computer equipment.</li><li>Troubleshoots and fixes company printers.</li><li>Assists with application deployments</li><li>Maintain physical inventory.</li><li>Assists and maintains technical documentation and desk instructions.</li><li>Assist in computer vulnerability protection and remediation.</li><li>Assist in maintaining corporate email accounts and distribution lists.</li><li>Intermediate knowledge of Microsoft Office 365.</li><li>Images computers for employees.</li><li>Setup or removal of accounts, telephony, and hardware for personnel.</li><li>Install configure and troubleshoot client software applications.</li><li>Troubleshoot client hardware.</li><li>Troubleshoot Windows 11 and application issues.</li></ul>Minimum Qualifications:<ul><li>Associate's degree in computer related field or equivalent work experience or 3+ years of hands-on technical support experience.</li><li>A+, Microsoft Certified Desktop Support Technician (MCDST) are recommended.</li><li>Advanced Knowledge of Windows 10 desktop environments.</li><li>Intermediate experience with Active Directory.</li><li>Basic understanding of Group Policy</li><li>Intermediate networking troubleshooting knowledge.</li><li>Network printer support experience.</li><li>Must have a teamwork approach to work but also act independently to solve problems when necessary.</li><li>Ability to work in complex, diverse environment with rapidly changing priorities.</li><li>Basic understanding of IT Security best practices.</li><li>Must have a valid driver license.</li><li>Must be able to lift 50 pounds.</li></ul>Preferred Qualifications:<ul><li style="color:black;background:white">1 to 3 years' experience with providing desktop support within a corporate environment</li><li style="color:black;background:white">CompTIA Network +, A+, Microsoft Certified Desktop Support Technician (MCDST)</li><li style="color:black;background:white">Demonstrated knowledge of imaging software and imaging workstations</li><li style="color:black;background:white">Experience with Active Directory</li><li style="color:black;background:white">Basic understanding of Microsoft Azure</li></ul>

Paragon Space Development Corporation

IT Desktop Support Technician

Best Practices

CompTIA A+

CompTIA Network+

Computer Security

Computer Workstations

Customer Support/Service

Desktop Administration

Desktop Environments

Driver's License

Identify Issues

Imaging Application

Information Technology & Information Systems

Inventory Management

Lift/Move 50 Pounds

MCDST - Microsoft Certified Desktop Support Technician

Microsoft Active Directory

Microsoft Office

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows System Administration

Network Administration/Management

Network Support

Operations Security (OPSEC)

Physical Inventory

Printers

Problem Solving Skills

Software Administration

Space Operations

Team Player

Technical Support

Technical Writing

Telephone Skills

Telephony

Thermal Management

Willing to Travel

Paragon Space Development Corporation Jobs

PART_TIME

FEED

This position requires the physical ability to do work requiring kneeling, crawling, bending, and reaching overhead, the physical strength to lift, move and carry computer related equipment such as computers, monitors, printers and audio/visual equipment, as well as the ability to perform all duties related to the installation of computer related equipment. End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity Provide orientation and guidance to users on how to operate new computer equipment, mobile devices, 2FA and telecommunication devices.

This position will require access to ITAR and/or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such informationGeneral Description:The IT Support Technician is an hourly, position reporting to the Information Technology & Systems Manager.  The IT Support Technician is responsible for support, installation and testing of computer systems, peripherals, mobile devices, 2FA and telecommunication devices in a networked environment.  The IT Support Technician will interact with application software, operating systems and hardware to diagnose and resolve issues.  The IT Support Technician will be responsible for upkeep of the company intranet.  The position requires good analytical and technical skills.  The IT Support Technician interacts with people in all levels of the organization; therefore good communication skills are also required. Primary Responsibilities:<ul><li>End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity</li><li>Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices</li><li>Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices.</li><li>Generate and maintain user documentation, as required</li><li>Maintain assigned and unassigned hardware inventory</li><li>Maintain company intranet site and contents</li><li>Perform other duties as assigned</li><li>Overtime may be required on occasion</li></ul>Education and Experience Requirements:<ul><li>Associates Degree in Computer Science or Related Field, or equivalent technical certification</li><li>2 years of experience supporting desktop users in a networked environment</li><li>Proficient technical hardware skills</li><li>Proficient in Microsoft Office 365, Project, Visio and Adobe Acrobat</li><li>Proficient in Microsoft Expression Web or similar web development software</li><li>Good communication skills</li><li>This position requires the physical ability to do work requiring kneeling, crawling, bending, and reaching overhead, the physical strength to lift, move and carry computer related equipment such as computers, monitors, printers and audio/visual equipment, as well as the ability to perform all duties related to the installation of computer related equipment</li></ul>Specific Tasks and Focus Areas:<ul><li>End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity
<ul><li>Provide orientation and guidance to users on how to operate new computer equipment, mobile devices, 2FA and telecommunication devices</li><li>Provide users with telephone and in person support to troubleshoot minor issues</li><li>Conduct individual/group training for helpful software concepts & features and tips & tricks</li><li>Prioritize end user issues as they are received</li></ul></li><li>Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices
<ul><li>Set up desktop computers/laptops and necessary peripheral devices</li><li>Configure mobile devices</li><li>Install company software as advised</li><li>Check computer hardware, software, 2FA and network connectivity for full functionality</li><li>Install telecommunication devices</li></ul></li><li>Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices
<ul><li>Troubleshoot and resolve issues that are above end-user level</li><li>Interface with vendor, when advised, for higher level technical support</li><li>Advise Information Technology & Systems Manager of complex issues</li></ul></li><li>Generate and maintain user documentation, as required
<ul><li>Create user guides and reference guides for procedures</li></ul></li><li>Maintain assigned and unassigned hardware inventory
<ul><li>Maintain current IT inventory with additions/changes/retirement of assigned and unassigned hardware including user and installed software licenses (if applicable)</li></ul></li><li>Maintain company intranet site and contents
<ul><li>Post current files to the company intranet</li><li>Update web pages using web development software</li></ul></li></ul> “AA/EOE/W/M/Vet/Disable”R.E. Darling Co., Inc. is an equal opportunity employer. All qualified applicants will receive consideration of employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as protected veteran, among other things, or status as qualified individual with disability.

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IT Desktop Support Technician Paragon Space Development Corporation

IT Desktop Support Technician R.E. Darling Co

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