Responsibilities: • o Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction• o Promotes and merchandises parts and accessories in conjunction with other store locations• o Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives• o Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals• o Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures• o Submits all parts warranty and return claims within the required time frame to receive maximum credit• o Maximizes use of all order discount programs to achieve management stock order goals• o Ensures all department tools, equipment and vehicles are in good working order• o Manages recruiting, staffing and employee development activities for employees reporting to this position• o Manages overall facility securities including but not limited to: securing gates and doors to location during closed hours, keeping record of key holders, implementing security measures• o Communicates to Corporate Parts Manager on location facility needs and improvements related to parts.• o Works collaboratively with sales and service department in the Customer Account Management (CAM) strategies and providing excellent customer service. Position Specifics: Department: Parts Reports to: General Manager or Aftermarket Manager Supervises: May supervise Parts Counter Salesperson, Parts and Service Outside Sales Representative, and other Parts Staff Purpose: • Manages parts operations within the dealership to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control, and expense control.