UNKNOWN

FEED

The City has a committed customer-service-oriented workforce comprised of more than 550 employees who provide a wide range of municipal services including Public Works, Economic Development, Community Development, Parks and Community Services, Financial and Management Services, and Library services. The City began serving new customers in February 2004, providing safe, reliable, and economical public electric service with a focus on innovative customer solutions, infrastructure enhancement, community development, and environmentally responsible resource management.

YEAR

Salary : $63,481.60 - $89,398.40 Annually Location : CITY HALL 14177 Frederick Street, Moreno Valley, CA Job Type: Full-time Career Job Number: 2025-00144 Department: Public Works Division: Electric Utility Opening Date: 06/02/2026 Closing Date: 6/16/2026 5:00 PM Pacific FLSA: Non-Exempt Description Great service starts with great people! Join Team MoVal and make every customer interaction count! Applications will be reviewed to determine whether applicants meet the minimum qualifications for the position. Interested candidates are strongly encouraged to apply as early as possible, as this recruitment may close without further notice once the application limit has been reached. This recruitment will remain open until Tuesday, June 16, 2026, or until 25 qualified applications have been received, whichever occurs first. This position will be on a 4/10 schedule with every Friday off. THE OPPORTUNITY The Customer Service Supervisor oversees the daily operations of the Utility Customer Service Division, ensuring the delivery of high-quality customer service and efficient utility account management. This position plans, organizes, supervises, and participates in activities related to customer inquiries, utility billing, payment processing, service requests, account maintenance, and field service coordination. The Customer Service Supervisor leads a team of Customer Service Representatives and support staff, providing guidance, training, performance management, and operational oversight. The role serves as the primary point of escalation for complex customer concerns involving utility billing, service initiation and termination, meter services, payment arrangements, and account disputes. The incumbent works collaboratively with finance, billing, field operations, and other departments to maintain service excellence, improve workflows, ensure regulatory compliance, and support organizational goals. This position requires strong leadership, customer service expertise, problem-solving skills, and the ability to balance operational efficiency with a positive customer experience in a fast-paced public service environment. JOB DESCRIPTION Click to access the complete classification description, including the experience, education, and physical and mental requirements for this job. IDEAL CANDIDATE Our ideal candidate is a customer-focused and collaborative leader with extensive experience in utility customer service operations, billing administration, account maintenance, and payment processing. They possess a proven ability to supervise, coach, and motivate customer service teams while fostering a culture of accountability, professionalism, and exceptional service. This individual excels at resolving complex customer issues with tact, diplomacy, and sound judgment, particularly in situations involving billing discrepancies, service requests, payment arrangements, and customer complaints. They are highly organized, detail-oriented, and capable of managing multiple priorities while ensuring operational accuracy and compliance with established policies and procedures. The successful candidate demonstrates strong analytical and communication skills, is comfortable interpreting and explaining regulations and policies, and effectively collaborates with internal departments and external stakeholders. They are committed to continuous improvement, process optimization, staff development, and the delivery of responsive, equitable service to the community. Highly desirable candidates will have experience in a utility or municipal environment and proficiency with utility billing and customer information systems. MINIMUM QUALIFICATIONS An Associate's Degree in utilities management, energy technology, public works, business administration, or a closely related field. A minimum of five (5) years of progressively responsible customer service experience, including utility billing, cashiering, account maintenance, and customer account resolution. Experience in a governmental agency is preferred. Licenses; Certificates; Special Requirements: None. DISTINGUISHING CHARACTERISTICSThe Customer Service Supervisor is the full supervisory-level classification in the Utility Customer Service series and is responsible for overseeing the daily operations and activities of customer service staff. Incumbents exercise independent judgment in coordinating workflow, resolving escalated customer concerns, monitoring operational performance, and ensuring compliance with City policies and procedures. This classification is distinguished from the Customer Service Representative in that the latter performs journey-level customer service and technical support duties without supervisory responsibility. It is further distinguished from the Customer Service Manager, who has overall managerial responsibility for customer service operations, budget administration, policy development, and division-wide program oversight. THE CITY Moreno Valley was incorporated in 1984 as a General Law City, merging the communities of Moreno, Sunnymead, and Edgemont. The City operates under a Council-Manager form of government. The City Council comprises an elected Mayor and four Council Members elected by district. The City has a committed customer-service-oriented workforce comprised of more than 550 employees who provide a wide range of municipal services including Public Works, Economic Development, Community Development, Parks and Community Services, Financial and Management Services, and Library services. The City contracts with Riverside County for Police and Fire services. ABOUT THE MORENO VALLEY UTILITY DIVISION The Moreno Valley Utility (MVU) manages the operation, maintenance and business planning of the City's electric utility. The City began serving new customers in February 2004, providing safe, reliable, and economical public electric service with a focus on innovative customer solutions, infrastructure enhancement, community development, and environmentally responsible resource management.For more information about the Moreno Valley Electric Utility Division, please click . THE SELECTION PROCESS Applicants possessing the MOST DESIRABLE qualifications at each level, based on a screening of required application materials, including the completed Supplemental Questionnaire, will be invited to continue in the selection process. The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. Recruitment Process: Human Resources (HR) reviews all application materials to determine whether candidates meet the established minimum and preferred qualifications after the position closes. Those who qualify will be advanced to the next stage of the recruitment process. All applicants will receive email notifications regarding their status. Application Screening Applications and supplemental materials will be reviewed to identify candidates whose qualifications best align with the position's essential requirements. Only those applicants who meet the criteria outlined in the job bulletin will advance to the next phase of the selection process. Video Appraisal Interview Applicants may complete a self-guided video interview by recording responses to a series of structured questions. These questions are designed to assess each candidate's qualifications and suitability for the position. There is no live interviewer or proctor; candidates will record their answers independently and submit the videos for evaluation. Technical Interview: Selected applicants will be invited to participate in a structured technical interview designed to evaluate job-related knowledge, problem-solving abilities, and proficiency in key competencies required for the position. Candidates will respond to a series of standardized questions, and their performance will be assessed using predetermined evaluation criteria to ensure a fair and consistent appraisal process. Based on the Department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List: Once the appraisal is complete, HR will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. DISCLAIMERS The City of Moreno Valley is an Equal Employment Opportunity Employer. The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. As part of this commitment, the City of Moreno Valley will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodations are needed to participate in the interview process, please contact Human Resources at hr@moval.org or (951) 413-3045. BENEFITS: For an overview of the City of Moreno Valley's excellent benefit offerings, please click the following link: SELECTION PROCESS: Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview and/or testing. The successful candidate will be required to pass a medical examination, and to submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). Criminal background investigations will be conducted, and, in accordance with our Drug Free Workplace Policy, a Drug Screening Test will be required. The City of Moreno Valley is an EQUAL OPPORTUNITY EMPLOYER. For further information regarding this position, contact the Human Resources Department at (951) 413-3045. The provisions of this job announcement do not constitute an expressed or implied contract. 01 This supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Responses should be complete and specific, describing work you have actually performed, the level and purpose of the work performed and how often. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. A resume will not be considered in determining your qualifications. A response of "see resume" or "see application" for any of the supplemental questions will result in the questions not being scored. Please check Yes/No if you understand the above requirement. <ul><li>Yes</li><li>No</li></ul> 02 Do you possess experience working in a municipal and /or governmental environment? <ul><li>Yes</li><li>No</li></ul> 03 If you answered "Yes" to the question above, please provide the name of the government agency where you gained your experience. ("See Resume" is not a valid response, if you do not have this experience, put N/A) 04 Please indicate the amount of progressively responsible customer service experience you possess. <ul><li>Less than three (3) years</li><li>Three (3) - four (4) years</li><li>Five (5) - six (6) years</li><li>Seven (7) years or more</li></ul> 05 How many years of experience do you have working in utility customer service, including utility billing, account maintenance, payment processing, or customer account resolution? <ul><li>Less than 2 years</li><li>Two (2) - three (3) years</li><li>Four (4) - five (5)</li><li>Six (6) years</li></ul> 06 Which of the following functions have you performed as part of your customer service experience? (Select all that apply.) <ul><li>Utility billing</li><li>Meter service coordination</li><li>Collections/payment arrangements</li><li>Complaint resolution</li><li>Customer service call center operations</li><li>Service initiation and termination</li><li>Customer account maintenance</li><li>Cashiering/payment processing</li><li>None of the above</li></ul> 07 Please Indicate the highest level of education you have completed. <ul><li>Less than High School Diploma or GED</li><li>High School Diploma or GED</li><li>Some college coursework completed (less than 59 semester units or less than 89 quarter units)</li><li>Associate's Degree (at least 60 semester units or 90 quarter units)</li><li>Bachelor's Degree (at least 120 semester units or 180 quarter units)</li><li>Master's Degree or higher</li></ul> 08 Do you have experience working with utility billing software, customer information systems (CIS), or similar account management systems? <ul><li>Yes</li><li>No</li></ul> 09 This position may require interacting with upset customers, handling sensitive account information, and making decisions regarding complex service issues. Please briefly describe your approach to maintaining professionalism and delivering excellent customer service in difficult situations. Required Question

City of Moreno Valley, CA

Customer Service Supervisor

Administrative Policies

Analysis Skills

Background Investigation

Billing

Billing Software

Budgeting

Business Administration

Business Performance Management

Business Plan

Call Center Operations

City Government

Coaching

Communication Skills

Community Development

Community and Social Services

Continuous Improvement

Customer Escalations

Customer Experience

Customer Relations

Customer Service Management

Customer Service Operations

Customer Service Systems

Customer Support/Service

Detail Oriented

Documentation

Economic Development

Electrical Utility

Employee Orientation

Energy & Utilities

Finance

Financial Services

Groundskeeping

High School Diploma

Human Resources

Interpret Regulations

Leadership

Legal

Library and Information Science

Maintain Compliance

Maintenance - Electrical

Maintenance Services

Multitasking

On Site Support

Operations

Operations Management

Organizational Skills

Payment Processing

People Management

Performance Analysis

Policy Development

Problem Solving Skills

Procedure Development

Process Improvement

Public Works

Resolve Customer Issues

Resource Management

Sales Management

Staff Development

Team Lead/Manager

Team Player

Technical Support

Technical/Engineering Design

Training/Teaching

Hire Recruits

Customer Service SupervisorSalary$63,481.60 - $89,398.40 AnnuallyLocationCITY HALL 14177 Frederick Street, Moreno Valley, CAJob TypeFull-time CareerJob Number2025-00144DepartmentPublic WorksDivisionElectric UtilityOpening Date06/02/2026Closing Date6/16/2026 5:00 PM PacificFLSANon-Exempt<ul><li>Description</li><li>Benefits</li><li>Questions</li></ul>DescriptionGreat service starts with great people!Join Team MoVal and make every customer interaction count!Applications will be reviewed to determine whether applicants meet the minimum qualifications for the position. Interested candidates are strongly encouraged to apply as early as possible, as this recruitment may close without further notice once the application limit has been reached.This recruitment will remain open until Tuesday, June 16, 2026, or until 25 qualified applications have been received, whichever occurs first.This position will be on a 4/10 schedule with every Friday off.THE OPPORTUNITYThe Customer Service Supervisor oversees the daily operations of the Utility Customer Service Division, ensuring the delivery of high-quality customer service and efficient utility account management. This position plans, organizes, supervises, and participates in activities related to customer inquiries, utility billing, payment processing, service requests, account maintenance, and field service coordination. The Customer Service Supervisor leads a team of Customer Service Representatives and support staff, providing guidance, training, performance management, and operational oversight. The role serves as the primary point of escalation for complex customer concerns involving utility billing, service initiation and termination, meter services, payment arrangements, and account disputes. The incumbent works collaboratively with finance, billing, field operations, and other departments to maintain service excellence, improve workflows, ensure regulatory compliance, and support organizational goals. This position requires strong leadership, customer service expertise, problem-solving skills, and the ability to balance operational efficiency with a positive customer experience in a fast-paced public service environment.JOB DESCRIPTIONClick here to access the complete classification description, including the experience, education, and physical and mental requirements for this job.IDEAL CANDIDATEOur ideal candidate is a customer-focused and collaborative leader with extensive experience in utility customer service operations, billing administration, account maintenance, and payment processing. They possess a proven ability to supervise, coach, and motivate customer service teams while fostering a culture of accountability, professionalism, and exceptional service. This individual excels at resolving complex customer issues with tact, diplomacy, and sound judgment, particularly in situations involving billing discrepancies, service requests, payment arrangements, and customer complaints. They are highly organized, detail-oriented, and capable of managing multiple priorities while ensuring operational accuracy and compliance with established policies and procedures. The successful candidate demonstrates strong analytical and communication skills, is comfortable interpreting and explaining regulations and policies, and effectively collaborates with internal departments and external stakeholders. They are committed to continuous improvement, process optimization, staff development, and the delivery of responsive, equitable service to the community. Highly desirable candidates will have experience in a utility or municipal environment and proficiency with utility billing and customer information systems.MINIMUM QUALIFICATIONSAn Associate's Degree in utilities management, energy technology, public works, business administration, or a closely related field. A minimum of five (5) years of progressively responsible customer service experience, including utility billing, cashiering, account maintenance, and customer account resolution. Experience in a governmental agency is preferred.Licenses; Certificates; Special Requirements:None.DISTINGUISHING CHARACTERISTICSThe Customer Service Supervisor is the full supervisory-level classification in the Utility Customer Service series and is responsible for overseeing the daily operations and activities of customer service staff. Incumbents exercise independent judgment in coordinating workflow, resolving escalated customer concerns, monitoring operational performance, and ensuring compliance with City policies and procedures.This classification is distinguished from the Customer Service Representative in that the latter performs journey-level customer service and technical support duties without supervisory responsibility. It is further distinguished from the Customer Service Manager, who has overall managerial responsibility for customer service operations, budget administration, policy development, and division-wide program oversight.THE CITYMoreno Valley was incorporated in 1984 as a General Law City, merging the communities of Moreno, Sunnymead, and Edgemont. The City operates under a Council-Manager form of government. The City Council comprises an elected Mayor and four Council Members elected by district. The City has a committed customer-service-oriented workforce comprised of more than 550 employees who provide a wide range of municipal services including Public Works, Economic Development, Community Development, Parks and Community Services, Financial and Management Services, and Library services. The City contracts with Riverside County for Police and Fire services.ABOUT THE MORENO VALLEY UTILITY DIVISIONThe Moreno Valley Utility (MVU) manages the operation, maintenance and business planning of the City's electric utility. The City began serving new customers in February 2004, providing safe, reliable, and economical public electric service with a focus on innovative customer solutions, infrastructure enhancement, community development, and environmentally responsible resource management.For more information about the Moreno Valley Electric Utility Division, please click here.THE SELECTION PROCESSApplicants possessing the MOST DESIRABLE qualifications at each level, based on a screening of required application materials, including the completed Supplemental Questionnaire, will be invited to continue in the selection process. The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Recruitment Process: Human Resources (HR) reviews all application materials to determine whether candidates meet the established minimum and preferred qualifications after the position closes. Those who qualify will be advanced to the next stage of the recruitment process. All applicants will receive email notifications regarding their status.Application ScreeningApplications and supplemental materials will be reviewed to identify candidates whose qualifications best align with the positions essential requirements. Only those applicants who meet the criteria outlined in the job bulletin will advance to the next phase of the selection process.Video Appraisal InterviewApplicants may complete a self-guided video interview by recording responses to a series of structured questions. These questions are designed to assess each candidates qualifications and suitability for the position. There is no live interviewer or proctor; candidates will record their answers independently and submit the videos for evaluation.Technical Interview:Selected applicants will be invited to participate in a structured technical interview designed to evaluate job-related knowledge, problem-solving abilities, and proficiency in key competencies required for the position. Candidates will respond to a series of standardized questions, and their performance will be assessed using predetermined evaluation criteria to ensure a fair and consistent appraisal process.Based on the Departments needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.Eligible List: Once the appraisal is complete, HR will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.DISCLAIMERSThe City of Moreno Valley is an Equal Employment Opportunity Employer. The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. As part of this commitment, the City of Moreno Valley will ensure that persons with disabilities are provided reasonable accommodations.If reasonable accommodations are needed to participate in the interview process, please contact Human Resources at hr@moval.org or (951) 413-3045.BENEFITS: For an overview of the City of Moreno Valleys excellent benefit offerings, please click the following link: City of Moreno Valley Benefits OverviewSELECTION PROCESS: Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview and/or testing. The successful candidate will be required to pass a medical examination, and to submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). Criminal background investigations will be conducted, and, in accordance with our Drug Free Workplace Policy, a Drug Screening Test will be required.The City of Moreno Valley is an EQUAL OPPORTUNITY EMPLOYER. For further information regarding this position, contact the Human Resources Department at (951) 413-3045.The provisions of this job announcement do not constitute an expressed or implied contract.01This supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Responses should be complete and specific, describing work you have actually performed, the level and purpose of the work performed and how often. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. A resume will not be considered in determining your qualifications. A response of "see resume" or "see application" for any of the supplemental questions will result in the questions not being scored. Please check Yes/No if you understand the above requirement.<ul><li>Yes</li><li>No</li></ul>02Do you possess experience working in a municipal and /or governmental environment?<ul><li>Yes</li><li>No</li></ul>03If you answered "Yes" to the question above, please provide the name of the government agency where you gained your experience. ("See Resume" is not a valid response, if you do not have this experience, put N/A)04Please indicate the amount of progressively responsible customer service experience you possess.<ul><li>Less than three (3) years</li><li>Three (3) - four (4) years</li><li>Five (5) - six (6) years</li><li>Seven (7) years or more</li></ul>05How many years of experience do you have working in utility customer service, including utility billing, account maintenance, payment processing, or customer account resolution?<ul><li>Less than 2 years</li><li>Two (2) - three (3) years</li><li>Four (4) - five (5)</li><li>Six (6) years</li></ul>06Which of the following functions have you performed as part of your customer service experience? (Select all that apply.)<ul><li>Utility billing</li><li>Meter service coordination</li><li>Collections/payment arrangements</li><li>Complaint resolution</li><li>Customer service call center operations</li><li>Service initiation and termination</li><li>Customer account maintenance</li><li>Cashiering/payment processing</li><li>None of the above</li></ul>07Please Indicate the highest level of education you have completed.<ul><li>Less than High School Diploma or GED</li><li>High School Diploma or GED</li><li>Some college coursework completed (less than 59 semester units or less than 89 quarter units)</li><li>Associates Degree (at least 60 semester units or 90 quarter units)</li><li>Bachelors Degree (at least 120 semester units or 180 quarter units)</li><li>Masters Degree or higher</li></ul>08Do you have experience working with utility billing software, customer information systems (CIS), or similar account management systems?<ul><li>Yes</li><li>No</li></ul>09This position may require interacting with upset customers, handling sensitive account information, and making decisions regarding complex service issues. Please briefly describe your approach to maintaining professionalism and delivering excellent customer service in difficult situations.Required QuestionEmployer City of Moreno ValleyAddress 14177 Frederick St.Moreno Valley, California, 92553Phone 951-413-3045Website <a href="https://www.governmentjobs.com/careers/moval" rel="nofollow">https://www.governmentjobs.com/careers/moval</a>

The City of Moreno Valley

Software Administration

Under general supervision, the Human Resources Technician performs a variety of technical and administrative duties related to employee benefits and leave administration, including assisting employees with benefit enrollments and changes, processing benefit transactions, maintaining and creating employee records, supporting open enrollment activities, coordinating wellness initiatives, and providing exceptional customer service to employees and retirees. The City has a committed customer-service oriented workforce comprised of more than 550 employees who provide a wide-range of municipal services including Public Works, Economic Development, Community Development, Parks and Community Services, Financial and Management Services and Library services.

Human Resources Technician (Benefits)Salary$77,168.00 - $108,680.00 AnnuallyLocationCITY HALL 14177 Frederick Street, Moreno Valley, CAJob TypeNon-Exempt ConfidentialJob Number2025-00147DepartmentHuman ResourcesDivisionBenefitsOpening Date06/04/2026Closing Date7/4/2026 5:00 PM PacificFLSANon-Exempt<ul><li>Description</li><li>Benefits</li><li>Questions</li></ul>DescriptionSupport Benefits. Promote Wellness. Serve Employees.Join a dedicated team focused on excellence in public service.Apply today to be our next Human Resources Technician!Status: Full TimeSchedule: Flexible schedule; Placement on a 5/8, 9/80, or 4/10 work schedule.First review of applications will occur on Thursday, June 18, 2026.A 2% base salary increase is scheduled to become effective with the first full pay period that begins after July 1, 2026THE OPPORTUNITYThe City of Moreno Valley is seeking a customer-focused, detail-oriented, and collaborative Human Resources Technician to join our Benefits Team. This position plays an important role in supporting the administration of employee benefits, leave programs, wellness initiatives, and employee outreach efforts.Under general supervision, the Human Resources Technician performs a variety of technical and administrative duties related to employee benefits and leave administration, including assisting employees with benefit enrollments and changes, processing benefit transactions, maintaining and creating employee records, supporting open enrollment activities, coordinating wellness initiatives, and providing exceptional customer service to employees and retirees.The Human Resources Technician serves as a key point of contact for employees seeking information regarding health, dental, vision, life insurance, retirement, and leave benefits. This position works closely with the Human Resources Analyst and Senior Human Resources Analyst to ensure benefits programs are administered accurately, efficiently, and in compliance with applicable policies and regulations.The ideal candidate will thrive in a fast-paced environment and possess strong organizational skills, exceptional attention to detail, and a commitment to accuracy. They will maintain confidentiality, effectively manage competing priorities, and demonstrate a dedication to providing outstanding customer service while supporting the Citys mission and workforce.JOB DESCRIPTIONClick here to access the complete classification description, including the experience, education, and physical and mental requirements for this jobIDEAL CANDIDATEThe ideal candidate is a motivated and detail-oriented human resources professional with experience supporting employee benefits, leave administration, payroll coding, and other human resources programs. They possess strong customer service skills and enjoy helping employees navigate benefits and leave-related questions.This individual is highly organized, dependable, and comfortable managing multiple priorities while maintaining a high degree of accuracy. They have experience working with databases, HRIS systems, spreadsheets, and electronic records, and are proficient in handling administrative processes and documentation.The successful candidate is approachable, professional, and effective at communicating information clearly and courteously. They are comfortable interacting with employees at all levels of the organization and have the ability to explain benefits and leave processes in a clear and customer-friendly manner.The ideal candidate demonstrates sound judgment, discretion, and a strong commitment to confidentiality when handling sensitive employee information. They are proactive, adaptable, and eager to learn while contributing to a collaborative team environment. Experience supporting public sector employee benefits programs, CalPERS health or retirement benefits, leave administration, wellness programs, or open enrollment activities is highly desirable.MINIMUM AND DESIRABLE QUALIFICATIONSA typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or a G.E.D. equivalent; and five years of increasingly responsible office administrative experience that provide familiarity with recruiting, interviewing and other human resource management practices; or an equivalent combination of training and experience.THE CITYMoreno Valley was incorporated in 1984 as a General Law City, merging the communities of Moreno, Sunnymead, and Edgemont. The City operates under a Council-Manager form of government. The City Council is comprised of an elected Mayor and four Council Members elected by district. The City has a committed customer-service oriented workforce comprised of more than 550 employees who provide a wide-range of municipal services including Public Works, Economic Development, Community Development, Parks and Community Services, Financial and Management Services and Library services. The City contracts with Riverside County for Police and Fire services.ABOUT THE HUMAN RESOURCES DEPARTMENTThe Human Resources Department plays a vital role in supporting the City's mission by fostering a high-performance, service-oriented work environment. The department is responsible for a wide range of human resource functions, including recruitment and selection, employee and labor relations, classification and compensation, benefits administration, risk management, workers compensation, employee training and development, and building, nurturing, and maintaining the workforce of the future.THE SELECTION PROCESSApplicants possessing the MOST DESIRABLE qualifications at each level, based on a screening of required application materials, including the completed Supplemental Questionnaire, will be invited to continue in the selection process. The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people.Recruitment Process: Human Resources (HR) reviews all application materials to determine whether candidates meet the established minimum and preferred qualifications after the position closes. Those who qualify will be advanced to the next stage of the recruitment process. All applicants will receive email notifications regarding their status.Application ScreeningApplications and supplemental materials will be reviewed to identify candidates whose qualifications best align with the positions essential requirements. Only those applicants who meet the criteria outlined in the job bulletin will advance to the next phase of the selection process.Video Appraisal InterviewApplicants may complete a self-guided video interview by recording responses to a series of structured questions. These questions are designed to assess each candidates qualifications and suitability for the position. There is no live interviewer or proctor; candidates will record their answers independently and submit the videos for evaluation.Technical Interview:Selected applicants will be invited to participate in a structured technical interview designed to evaluate job-related knowledge, problem-solving abilities, and proficiency in key competencies required for the position. Candidates will respond to a series of standardized questions, and their performance will be assessed using predetermined evaluation criteria to ensure a fair and consistent appraisal process.Based on the Departments needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.Eligible List: Once the appraisal is complete, HR will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.DISCLAIMERSThe City of Moreno Valley is an Equal Employment Opportunity Employer. The City of Moreno Valley prioritizes and is committed to continuously providing a workplace where equal employment opportunity is afforded to all people. As part of this commitment, the City of Moreno Valley will ensure that persons with disabilities are provided reasonable accommodations.If reasonable accommodations are needed to participate in the interview process, please contact Human Resources at hr@moval.org or (951) 413-3045.BENEFITS: For an overview of the City of Moreno Valleys excellent benefit offerings, please click the following link: City of Moreno Valley Benefits OverviewSELECTION PROCESS: Following an administrative review of each application, only the most qualified applicants will be invited to an oral interview and/or testing. The successful candidate will be required to pass a medical examination, and to submit original documentation to establish both work authorization and identity (per the Immigration Reform and Control Act of 1986). Criminal background investigations will be conducted, and, in accordance with our Drug Free Workplace Policy, a Drug Screening Test will be required.The City of Moreno Valley is an EQUAL OPPORTUNITY EMPLOYER. For further information regarding this position, contact the Human Resources Department at (951) 413-3045.The provisions of this job announcement do not constitute an expressed or implied contract.01This supplemental questionnaire is used to further evaluate your experience and education to determine your eligibility for this position. Responses should be complete and specific, describing work you have actually performed, the level and purpose of the work performed and how often. To be considered for this position, the experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History/Experience section of your Employment Application. A resume will not be considered in determining your qualifications. A response of "see resume" or "see application" for any of the supplemental questions will result in the questions not being scored. Please check Yes/No if you understand the above requirement.<ul><li>Yes</li><li>No</li></ul>02Please Indicate the highest level of education you have completed.<ul><li>Less than High School Diploma or GED</li><li>High School Diploma or GED</li><li>Some college coursework completed (less than 59 semester units or less than 89 quarter units)</li><li>Associates Degree (at least 60 semester units or 90 quarter units)</li><li>Bachelors Degree (at least 120 semester units or 180 quarter units)</li><li>Masters Degree or higher</li></ul>03Do you possess experience working in a municipal and /or governmental environment?<ul><li>Yes</li><li>No</li></ul>04If you answered "Yes" to the question above, please provide the name of the government agency where you gained your experience. ("See Resume" is not a valid response, if you do not have this experience, put N/A)05Please indicate the amount of progressively responsible Human Resources experience you possess.<ul><li>None</li><li>Less than five (5) years</li><li>Five (5) - seven (7) years</li><li>Eight (8) years or more</li></ul>06Please check the areas of benefits and leave administration in which you have experience. (Select all that apply.)<ul><li>Benefits enrollments and changes</li><li>Open enrollment support</li><li>Qualifying Life Event (QLE) processing</li><li>Benefits recordkeeping and file maintenance</li><li>Leave administration support</li><li>FMLA/CFRA tracking</li><li>CalPERS health benefits administration</li><li>Personnel Action Processing</li></ul>07Please indicate your level of experience supporting employee benefits programs, including medical, dental, vision, life insurance, and voluntary benefits.<ul><li>No experience</li><li>Limited experience providing administrative support for employee benefits</li><li>Moderate experience processing benefits transactions and assisting employees with benefits-related questions</li><li>Extensive experience supporting employee benefits administration in a public sector or similar environment</li></ul>08Which benefit carriers or providers have you worked with? (Select all that apply.)<ul><li>Kaiser Permanente</li><li>Blue Shield</li><li>Anthem Blue Cross</li><li>Delta Dental</li><li>VSP</li><li>The Standard</li><li>Colonial Life</li><li>CalPERS</li><li>Other</li><li>None of the above</li></ul>09Have you processed employee benefit enrollments, changes, or terminations using an HRIS, benefits administration system, or payroll system?<ul><li>Yes</li><li>No</li></ul>10Which HRIS, payroll, or benefits administration systems have you used? (Select all that apply.)<ul><li>NEOGOV</li><li>Workday</li><li>UKG</li><li>PeopleSoft/Oracle</li><li>Benefit focus</li><li>BSWIFT</li><li>Tyler Technologies (New World/MUNIS)</li><li>CalPERS (myCalPERS)</li><li>Other</li><li>None of the above</li></ul>11Please indicate your level of experience performing work that required a high degree of accuracy and attention to detail.<ul><li>No experience in detail-oriented administrative work</li><li>Limited experience performing detail-oriented work</li><li>Moderate experience reviewing, processing, and maintaining records with a high degree of accuracy</li><li>Extensive experience performing complex administrative or HR-related work where accuracy and attention to detail were critical</li></ul>12Please summarize your experience as it relates to this position, including any experience with employee benefits, leave administration, customer service, records management, HRIS systems, data entry, personnel action processing, and maintaining confidential information. If you do not have this type of experience, please type "N/A."Required QuestionEmployer City of Moreno ValleyAddress 14177 Frederick St.Moreno Valley, California, 92553Phone 951-413-3045Website <a href="https://www.governmentjobs.com/careers/moval" rel="nofollow">https://www.governmentjobs.com/careers/moval</a>

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