Greenville, South Carolina14 days ago
Overview: The Fraud Agent Team Lead oversees a team of agents responsible for conducting thorough reviews of fraud alerts, engaging with customers and frontline bank staff in a professional and timely manner, and ensuring accurate, efficient resolution of fraud cases within a call‑center environment. Possesses in‑depth knowledge of the Core platform and related internal banking systems, including (but not limited to) Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, and File Maintenance.