TALLAHASSEE, FL13 days ago
DUTIES & RESPONSIBILITIES: Specific duties include: Providing service to local, state, and federal agencies and the general public by means of telephone, computers, correspondence, or personal contact; Scanning paper documentation into electronic filing system; Managing shared email inboxes and distributes requests to proper staff; Receiving routes or handles telephone calls in accordance with defined guidelines; Sorting and distributing incoming mail in accordance with defined guidelines; Identifying deficient criminal history requests and forwards to appropriate administrative staff members for processing; Reviewing and processing incoming requests from the general public and criminal justice agencies;Sorting and assigning incoming requests for processing as outlined in the Criminal History Record Maintenance (CHRM) operations manual; Performing criminal history searches in criminal justice information systems in order to provide assistance to customer; and. KNOWLEDGE, SKILLS & ABILITIES: Knowledge of general office procedures and practices; Ability to record, collect, evaluates, and analyzes data; Ability to organize files, records and/or other materials; Ability to sort data alphabetically, numerically, and categorically; Ability to operate personal computers and other office equipment; Ability to read and interpret law enforcement data; Ability to follow instruction; Ability to review data for accuracy and completeness; Ability to read and interpret state statutes; and.