Serve as the first point of contact for IT support requestsTroubleshoot and resolve common hardware, software, access, and connectivity issuesLog, track, and update tickets using a service desk platform (Jira or similar)Support Microsoft 365 tools including Outlook, Teams, SharePoint, and the Admin CenterAssist with user onboarding/offboarding and basic account administrationEscalate issues when needed while staying involved through resolutionProvide professional, white?glove support for executive usersSupport conference room technology and other onsite IT needsFollow IT procedures, documentation, and security best practicesHelp identify repeat issues and improve processes and documentation over time. Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual’s skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs.