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Demonstrated experience (2+ years) in a help desk or technical support role, showcasing your ability to tackle various technical challenges. A true passion for technology, staying up-to-date with the latest trends, and continuously seeking ways to enhance your technical expertise.

Capital Vacations - Join Our Team as a Help Desk Technician in the Thriving Hospitality Industry!Are you a tech-savvy problem solver with a passion for providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities for growth? If so, we have the perfect opportunity for you!About Us:At Capital Vacations, we are leaders in the dynamic and exciting timeshare industry. Our mission is to create unforgettable vacation experiences for our valued clients, and our team of dedicated professionals plays a crucial role in achieving this goal. As we continue to expand our operations, we are searching for an exceptional Help Desk Technician to join our talented team.Job Title: Help Desk Technician Location: Myrtle Beach, SC Employment Type: Full-TimeKey Responsibilities:<ul><li>Provide friendly and efficient technical support to our clients, ensuring their issues are resolved with speed and accuracy.</li><li>Diagnose and troubleshoot software, hardware, and network-related problems, leaving no stone unturned to find the best solutions.</li><li>Collaborate with our expert team to escalate complex issues and ensure seamless communication to deliver an exceptional customer experience.</li><li>Assist in maintaining our computer systems, updating software, and performing regular system maintenance tasks to ensure optimum performance.</li><li>Deliver training and support to users, empowering them to harness the full potential of our cutting-edge technology.</li></ul>Key Requirements:<ul><li>Associate's or Bachelor's degree in Information Technology or related field.</li><li>Demonstrated experience (2+ years) in a help desk or technical support role, showcasing your ability to tackle various technical challenges.</li><li>Excellent communication skills to engage and empathize with clients, making them feel heard and valued.</li><li>A true passion for technology, staying up-to-date with the latest trends, and continuously seeking ways to enhance your technical expertise.</li><li>Strong problem-solving skills, always eager to take on new challenges and learn from them.</li><li>Flexibility to work occasional weekends and holidays, ensuring we are always available to support our clients' needs.</li><li>A team player mentality with the ability to work independently and collaboratively when required.</li></ul>Why Join Capital Vacations?<ol><li>Impactful Work: Your efforts will directly contribute to creating unforgettable vacation experiences for our clients, making a difference in their lives.</li><li>Growth Opportunities: We believe in investing in our team's development, offering training and mentorship programs to help you reach your full potential.</li><li>Thriving Environment: Embrace a collaborative, supportive, and inclusive workplace culture that values diversity and innovation.</li><li>Competitive Compensation: Enjoy a competitive salary and benefits package, recognizing the value of your hard work and dedication.</li><li>Cutting-Edge Technology: Work with state-of-the-art technology, allowing you to stay at the forefront of the industry.</li></ol>Join our team of dedicated professionals, where you will be valued for your skills and expertise, and your growth potential is limitless. If you are ready to take your career to new heights in the vibrant timeshare industry, we invite you to apply now!How to Apply:To seize this exciting opportunity, please submit your updated resume and a compelling cover letter highlighting your relevant experience. Let us know what excites you about the prospect of joining our team, and we look forward to discussing your potential role at Capital Vacations.

Capital Vacations

Help Desk Technician III

Communication Skills

Computer Maintenance

Computer Systems

Customer Experience

Customer Support/Service

Diversity

Help Desk

Hospitality and Tourism

Information Technology & Information Systems

Leading Edge Technology

Mentoring

Problem Solving Skills

Software Administration

Systems Maintenance

Team Player

Technical Support

Training Program

Training/Teaching

clearcompany

OTHER

Qualifications: Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. The OA is responsible for scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc.

HOUR

Overview:
UP TO $22 HOURLY + OT = BENEFITS & BONUSES The Operations Administrator (OA) is responsible for ensuring that all administrative, scheduling, and clerical functions are performed in accordance with company guidelines. The OA is responsible for scheduling and coordinating leads, installations, customer services, management reports, accounting functions, etc. In locations with more than one OA, one may function as the “go-to” person for administrative matters when the Regional Manager or Regional Operations Manager is out of the office.

Responsibilities:
1. Execution of the “JUMP” program to ensure customer communication is maintained throughout the project 2. Main point of contact for the customer in handling a question or problem 3. Keep the customer updated with timely and frequent information about progress on the project 4. Facilitate customer resolutions by bringing together the appropriate GDI personnel 5. Maintain the Production Log 6. Review new contracts for accuracy and completeness. All new contracts should be booked within 1 day of contract signing.7. Handling ATCs and cancellations 8. Review and/or perform all accounting functions including: A/R, A/P, monthly, quarterly, yearly, checking account, financing paperwork, etc. 9. Employee personnel and payroll information10. Other duties may be assigned

Qualifications:
Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the OA must have great business sense and judgement. PERFORMANCE EXPECTATIONS: 1. Customer resolutions within 24 hours or less 2. JUMP program executed 100% 3. Net score 90% or better in communication on customer service survey 4. Online reviews for 10% of all installed jobs GDI is an Equal Employment Opportunity Employer#INDGDI

Great Day Improvements: A Family of Brands

OFFICE OPERATIONS ADMINISTRATOR

Accounting

Accounts Payable

Accounts Receivable

Administrative Skills

Call Centers

Contract Review

Customer Relations

Customer Service Management

Financial Reporting

Market Surveys

Operations Management

Organizational Skills

Resolve Customer Issues

Time Management

[AW]-iCims

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Help Desk Technician III Capital Vacations

OFFICE OPERATIONS ADMINISTRATOR Great Day Improvements: A Family of Brands

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