UNKNOWN

FEED

Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions. Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies.

YEAR

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions.If you enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team, we’d love to hear from you. This is an on-site position located in Kaukauna, WI.What We Offer<ul><li>Competitive salary of $60,000–$70,000, based on experience</li><li>Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA</li><li>Quarterly incentive opportunities</li><li>Additional perks including gym membership reimbursement and IT training reimbursement</li><li>Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance</li><li>A collaborative, feedback-driven work environment with opportunities for growth and advancement</li></ul>What You’ll Do<ul><li>Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues</li><li>Mentor and support junior service desk technicians</li><li>Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance</li><li>Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems</li><li>Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications</li><li>Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi-Fi deployments</li><li>Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations</li><li>Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency</li></ul>Skills & Experience<ul><li>3+ years of experience in a service desk or technical support role (MSP experience preferred)</li><li>Experience serving as an escalation point or technical lead</li><li>Hands-on experience supporting SMB technical environments</li><li>Familiarity with MSP ticketing systems and remote monitoring/management tools</li><li>Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support</li><li>Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable</li><li>Self-motivated, team-oriented mindset with strong problem-solving skills</li><li>Valid driver’s license for occasional on-site client support</li></ul>Why This Role Matters<ul><li>You’ll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively</li><li>Your work will directly impact client productivity, security, and business continuity across a variety of industries</li><li>You’ll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture</li><li>You’ll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day</li><li>Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies</li><li>You’ll be part of a team that values accountability, transparency, continuous improvement, and long-term client relationships</li></ul>Ready to Apply?Quick apply by submitting your resumeORGet a head start on the application process through our online portal: https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753

PeopleSharp

IT Service Desk Technician Level 2 (MSP)

Audiovisual

Business Solutions

Cloud Computing

Communication Skills

Consulting

Continuous Improvement

Customer Relations

Customer Support/Service

Desktop Administration

Develop and Maintain Customers

Driver's License

Emerging Technology

Establish Priorities

Firewalls

Government

Hardware Administration

Hardware Installation

Identify Issues

Information Technology & Information Systems

Local Area Network (LAN)

Management of Information Systems/Technology (MIS)

Manufacturing

Mentoring

Microsoft Active Directory

Microsoft Hyper-V

Microsoft Windows Azure

Microsoft Windows Operating System

Microsoft Windows System Administration

Network Administration/Management

Network Security

On Site Support

Onboarding

Operational Strategy

Problem Solving Skills

RMON

Reimbursement

TCP/IP (Transmission Control Protocol/Internet Protocol)

Team Player

Technical Leadership

Technical Support

Technical Writing

VMWare ESX/ESXi

Wi-Fi

Wide Area Network (WAN)

Wireless Communications

Crelate

OTHER

Festival Foods

Guest Service Desk Clerk

Calendar Management

Detail Oriented

Distribution Services

Employee Retention

Equal Employment Opportunity (EEO)

Hospitality and Tourism

Interpersonal Skills

Manual Dexterity

Multitasking

Physical Demands

Quality Metrics

Resolve Customer Issues

Sales

Team Building

Time Management

Transaction Processing/Management

[AW]-iCims

FULL_TIME

Amplitel Technologies is a security-focused Managed Service Provider (MSP) based in Northeast Wisconsin. We specialize in managed IT services, professional consulting, on-premise security, commercial audio/visual systems, and IT infrastructure design. Our clients include government agencies, municipalities, manufacturing organizations, and highly regulated businesses that rely on secure, transparent, and high-quality technical solutions.If you enjoy solving complex technical challenges, working with emerging technologies, and collaborating with a supportive team, we’d love to hear from you. This is an on-site position located in Kaukauna, WI.What We Offer<ul><li>Competitive salary of $60,000–$70,000, based on experience</li><li>Generous benefits package including health, dental, and vision insurance, PTO, and a Simple IRA</li><li>Quarterly incentive opportunities</li><li>Additional perks including gym membership reimbursement and IT training reimbursement</li><li>Predictable schedule of 7:45 AM – 4:45 PM to support work/life balance</li><li>A collaborative, feedback-driven work environment with opportunities for growth and advancement</li></ul>What You’ll Do<ul><li>Provide Level 2 service desk support by handling client requests and resolving more advanced technical issues</li><li>Mentor and support junior service desk technicians</li><li>Deliver exceptional support for small to mid-sized clients through phone, email, remote, and on-site assistance</li><li>Maintain and troubleshoot client infrastructure, including LAN/WAN networks, firewalls, wireless access points, switches, and phone systems</li><li>Diagnose and resolve issues across on-premise and cloud environments, including Microsoft Windows, Microsoft 365 administration, Azure, and line-of-business applications</li><li>Assist with projects as assigned, including onboarding tools for new clients, new workstation installations, camera systems, and Wi-Fi deployments</li><li>Manage and prioritize tickets within a Service Desk platform while maintaining strong communication and client expectations</li><li>Document technical issues, resolutions, and procedures accurately to improve knowledge sharing and operational efficiency</li></ul>Skills & Experience<ul><li>3+ years of experience in a service desk or technical support role (MSP experience preferred)</li><li>Experience serving as an escalation point or technical lead</li><li>Hands-on experience supporting SMB technical environments</li><li>Familiarity with MSP ticketing systems and remote monitoring/management tools</li><li>Strong understanding of TCP/IP networking, PC troubleshooting, network security, and hardware support</li><li>Experience with Active Directory, VMware ESXi, and Hyper-V is highly desirable</li><li>Self-motivated, team-oriented mindset with strong problem-solving skills</li><li>Valid driver’s license for occasional on-site client support</li></ul>Why This Role Matters<ul><li>You’ll serve as a trusted technical resource for organizations that depend on secure and reliable IT systems to operate effectively</li><li>Your work will directly impact client productivity, security, and business continuity across a variety of industries</li><li>You’ll help strengthen and mentor the service desk team, contributing to a collaborative and growth-focused culture</li><li>You’ll have the opportunity to work with diverse technologies and environments, expanding your technical expertise every day</li><li>Your problem-solving skills and customer-first mindset will play a key role in delivering the high-quality service experience our clients expect from Amplitel Technologies</li><li>You’ll be part of a team that values accountability, transparency, continuous improvement, and long-term client relationships</li></ul>Ready to Apply?Quick apply by submitting your resumeORGet a head start on the application process through our online portal: <a href="https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753" rel="nofollow">https://www.ondemandassessment.com/o/JB-9FFA79D1G/landing?u=1182753</a>Powered by JazzHR

Service Desk Technician (L2)

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IT Service Desk Technician Level 2 (MSP) PeopleSharp

Guest Service Desk Clerk Festival Foods

Service Desk Technician (L2) PeopleSharp

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