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The Franchise Technology Specialist II is responsible for assisting the Franchise Technology Manager and Service Line Product Managers with the identification and prioritization of technology improvements, as well as designing, directing and assisting with the delivery of training associated with new and existing SERVPRO technology. Communicate all franchise technology support resources to key stakeholders such as, the SERVPRO Help Desk and Franchise Operations teams, to ensure franchises have access to knowledgeable support.

<p><strong>What we offer</strong></p><ul><li>Excellent health benefits plan, which includes medical, vision and dental options</li><li>401(k) with company match</li><li>Company profit sharing plan</li><li>Generous paid time-off and paid holidays</li><li>Paid parental leave</li><li>2 free on-site fitness rooms</li><li>Employee Assistance Program</li><li>Employee Resource Groups</li><li>Personal and professional development program</li></ul><p><strong>Job Summary</strong></p><p>The Franchise Technology Specialist II is responsible for assisting the Franchise Technology Manager and Service Line Product Managers with the identification and prioritization of technology improvements, as well as designing, directing and assisting with the delivery of training associated with new and existing SERVPRO technology.</p><p>The Franchise Technology Specialist 2 will collaborate with internal stakeholders and the franchise community on how to properly use <em>new</em> SERVPRO technology as well as <em>new features </em>of existing SERVPRO technology.</p><p><strong>You will</strong></p><ul><li>Identify, design, direct, and assist with the delivery of resources associated with SERVPRO technology.</li><li>Partner with Information Technology team to coordinate and assist with User Acceptance Testing (UAT).</li><li>Work with Information Technology team to establish Alpha/Beta test schedules, as well as identifying and working with participating franchises to provide software feedback to IT.</li><li>Function as a subject matter expert while attending project planning/update meetings.</li><li>Work in tandem with other technology and rollout stakeholders such as Product Managers, Information Systems, National Accounts, Field Operations, and Franchise Training to optimize the efforts of each team.</li><li>Ensure that all SERVPRO technology training resources properly equip each position within the franchise community with the knowledge they need to succeed.</li><li>Ensure that all training resources emphasize not just <em>how</em> to use the technology but also the <em>why</em> behind certain actions. (i.e., downstream impacts, client visibility, customer satisfaction, key performance metric impact, etc.).</li><li>Communicate all franchise technology support resources to key stakeholders such as, the SERVPRO Help Desk and Franchise Operations teams, to ensure franchises have access to knowledgeable support.</li><li>Coordinate with all implementation stakeholders to address any challenges in a timely manner.</li><li>Assist Franchise Training team with the creation of technology resources.</li></ul><p><strong>You have</strong></p><ul><li>Two to three years of work experience in a technology role such as training, project management or business analyst.</li><li>Experience with Verisk suite of software, for example Xactimate, is preferred.</li><li>Experience with CoreLogic suite of software, including CoreLogic Mitigate, Estimate, and Dash is preferred.</li><li>Knowledgeable with Microsoft suite of software required.</li><li>Experience with project management methodology preferred.</li><li>Experience with process mapping methodology preferred.</li><li>Strong attention to detail to ensure accuracy and provide validation of results.</li><li>Intellectual curiosity, along with excellent critical thinking skills, to be able to disaggregate issues, identify root causes and recommend solutions.</li><li>Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities.</li><li>Effective written and verbal communication skills; able to conduct task demonstrations, develop and deliver presentations, convey technical concepts to non-technical audiences, and produce written content.</li><li>Strong focus on delivering excellent customer service.</li></ul><p><strong>Education</strong></p><ul><li>Bachelor’s degree in business administration, technology, or related comparable field experience </li><li>Certifications in relevant previously mentioned software is preferred.</li></ul><p style="margin-left:0in;margin-right:0in"><strong>About SERVPRO</strong></p><p style="margin-left:0in;margin-right:0in">For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.</p><p style="margin-left:0in;margin-right:0in"><em>SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.</em></p>

Servpro Industries, LLC

Franchise Technology Specialist II

Acceptance Testing

Alpha Testing

Beta Test/Release

Business Administration

Business Analysis

Communication Skills

Compensation and Benefits

Construction

Content Development

Customer Satisfaction

Customer Support/Service

Detail Oriented

Employee Assistance Plan

Establish Priorities

Fitness

Franchise Management

Health Plan

Help Desk

Identify Issues

Information Technology & Information Systems

Information Technology Software

Microsoft Product Family

Multitasking

National Sales

Order Delivery

Pathogens

Performance Metrics

Plan Meetings

Presentation/Verbal Skills

Problem Solving Skills

Product Demonstration

Project Planning

Project/Program Management

Root Cause Analysis

Service Line Management

Team Player

Technical Leadership

Technical Presentation

Technical Support

Test Plan/Schedule

Time Management

Writing Skills

Appcast Exclusive 1

FULL_TIME

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Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field.

HOUR

<p><b>Description</b></p><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><b> </b></div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><b>Company Overview:</b></div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"> </div><div style="text-align:justify">When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.<sup>TM</sup> </div><div style="text-align:justify">Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.</div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><b> </b></div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><b>Position Overview:</b></div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><b> </b></div><div style="margin-bottom:0in;line-height:normal;background:white"><b>Term: 6 months</b> </div><div style="margin-bottom:0in;line-height:normal;background:white"><b>Location: Bowling Green, KY</b> </div><div style="margin-bottom:0in;line-height:normal;background:white"><b>Pay: up to $31/hr</b> </div><div style="margin-bottom:0in;line-height:normal;background:white"><b>Hours: 8-5pm On-site</b> </div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><b> </b></div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><b> </b></div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><b> </b></div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><b>What you will do as the </b><b>Help Desk Analyst</b><b>:</b><b> </b></div><div style="margin-bottom:0in;text-align:justify;line-height:normal;background:white"><i>The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.</i><b> </b></div><ul style="margin-top:0px"><li>Provide technical support to end users with a high degree of customer service and expertise <b> </b></li><li>Ensure timeliness to enhance user productivity and satisfaction<b> </b></li><li>Investigate and resolve software and hardware problems over the phone, remotely, in person, and/or via email <b> </b></li><li>Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, printers and other equipment to ensure optimal performance<b> </b></li></ul><div style="text-align:justify;line-height:normal"><b>What you will bring to the team:</b> </div><ul style="margin-top:0px"><li>Ability to install, configure, and troubleshoot new software, PCs (including processors, RAM, power supplies, video adapter cards, network interface cards, encryption software, hard drives, sound cards, expansion cards, virus protection software, boot processes, and other peripherals (printers, scanners, etc).Knowledge of mixed Windows PC operating system configurations.</li><li>Basic knowledge of Active Directory. Knowledge of McAfee Anti-Virus software. Knowledge of CompuTrace software.</li><li>Ability to analyze and understand a wide range of computing issues, moderate business processes and software applications.</li><li>Ability to work independently with minimal supervision.</li><li>Knowledge of Microsoft Office Products.</li><li>Ability to provide excellent customer service (phone etiquette, attitude, etc.).</li><li>Ability to work in a team environment.</li><li>Aptitude for imparting knowledge to others.</li><li>Highly self-motivated and directed. Strong interpersonal skills.</li><li>Fundamental understanding of network concepts (TCP/IP, Ethernet, MS/NT, etc).</li><li>Familiarity with Internet and Web Browser concepts.</li><li>Ability to learn quickly and follow instructions.</li><li>Ability to manage multiple tasks simultaneously.</li><li>Willingness to extend skills.</li><li>Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field.</li><li>Associate's degree in CS, CIS, or closely related field preferred</li><li>CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or placement.</li></ul><div style="text-align:justify;line-height:104%;margin:0in 33.25pt 0.15pt 77.85pt"> </div><div style="line-height:normal;background:white;margin:7.5pt 0in 7.5pt 0in"> <strong>Zones offers a comprehensive Benefits package</strong><br/><br/>While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.<br/><br/>At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!  </div><p> All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</p><div style="margin-bottom:0in;line-height:normal;background:white"> </div><div style="margin-bottom:0in;line-height:normal;background:white">Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States. </div>

<p>Zones  simplifies information technology by providing end-to-end capabilities and acting as a singular point of contact for hardware solutions and software licensing. Our expertise carries over to Zones lifecycle management services such as technology assessments, data center engineering, virtualization and cloud computing planning, and software asset management.
    
    <ul>
    <li>
 Multinational technology procurement and fulfillment </li><li>
 Solutions across mixed categories - servers, networking, storage, security and software</li><li>
 Zones configuration and integration centers for custom fulfillment and delivery</li><li>
 Specialized solution architects provide IT assessments and facilitate strategic planning</li><li>
 Lifecycle management services from initial project planning to IT asset disposition</li><li>
 Established partnerships with major hardware manufacturers and software publishers</li><li>
 Culture of five star service excellence that earns industry recognition</li>
</ul>

Zones dedicated teams serve organizations of every size and in specialized markets including:

<ul>
<li>
 Small and Medium-Sized Businesses</li><li>
 Enterprise</li><li>
 SLED (State, Local, Education)</li><li>
 Healthcare</li><li>
 Retail &amp; Hospitality</li>
</ul>

<strong>Zones Mission</strong>
<br/><br/>
At Zones, our mission is to be a single source for our clients to gain the knowledge, expertise and IT infrastructure to achieve their goals.
   
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<strong>Zone perks include:</strong>
<ul>
<li>Fitness Program</li>
<li>Catered Lunches</li>


<li>Onsite Massage Therapy</li>

<li>Ongoing classroom, online and one-to-one training that positions you for success with your clients</li>
<li>Compensation-boosting incentives, contents and prizes</li>
<li>Commuter assistance programs</li>
<li>Referral bonus program</li>
<li>Sports league team sponsorships</li>
</ul></p>

Zones

Help Desk Analyst

Adobe Product Family

Analysis Skills

Anti-Virus Software

Antivirus

Apple

Booting

Business Processes

Cisco Network Systems

Cloud Computing

CompTIA A+

Dell Computers

Document Scanners

Encryption Software

Ethernet

Facebook

Hard Drives

Hardware Upgrades

Interpersonal Skills

LinkedIn

Mcafee Virus Scan

Microsoft Active Directory

Microsoft Office

Microsoft Windows NT

Microsoft Windows System Administration

Network Operations Center

Network Security

PC Hardware

PC Software

Peripheral Hardware

Printers

Professional Services

Sales

Software Administration

Sound Cards

Supply Chain

TCP/IP (Transmission Control Protocol/Internet Protocol)

Twitter

Web Browsers

Jobvite Talemetry Organic Easy Apply

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Franchise Technology Specialist II Servpro Industries, LLC

Help Desk Analyst Zones

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