TTECEscalation Support Specialist (Automotive Customer Support) TTECEscalation Support Specialist (Automotive Customer Support)Dearborn, MIIn this position, you’ll troubleshoot and resolve complex technical issues, act as a point of escalation for customer concerns, and collaborate closely with both internal teams and external partners to provide timely, effective solutions. As an Escalation Support Specialist (specializing in the automotive industry) working hybrid in Allen Park, MI, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions.
Digital Technology SolutionsHelpdesk Analyst - Detroit, MI Digital Technology SolutionsHelpdesk Analyst - Detroit, MIDetroit, MITemporaryContractorFull timePhone and Remote Support: Utilize phone and remote support tools to diagnose and resolve Level 1/1.5 support issues efficiently, including password resets, account lockouts, basic software troubleshooting, and hardware peripherals setup and connectivity. The Technical Client Service Specialist will assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary.
Stafford GrayTeam Lead / Support Lead IT Managed Services Help Desk Stafford GrayTeam Lead / Support Lead IT Managed Services Help DeskDetroit, MI$100,000Acting as the primary escalation point and operational liaison, the Team Lead coordinates incident response, ticket management, and service improvements while maintaining accurate documentation and reporting within the ITSM platform. The role also supports staff development through training, coaching, and performance management, while driving continuous improvement through metrics, quality reviews, and root cause analysis.
CourserNewIT Support Services II-Help Desk CourserIT Support Services II-Help Desksouthfield, MIFull timeWe forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. This role requires the ability to handle more advanced technical issues, mentor junior team members, and contribute to client-facing IT projects and initiatives.
Weldaloy Specialty ForgingsIT Support Specialist (Help Desk) Weldaloy Specialty ForgingsIT Support Specialist (Help Desk)Warren, MI$20–$22This position mainly operates in an office environment during work hours, but may be expanded to assist and support employees in other departments within the Company; Occasional exposure to production equipment and machinery. The IT Support Specialist provides front-line technical support to employees by troubleshooting hardware, software, and basic network issues.
Impact Employment SolutionsIT Support Technician - Tier 1 Impact Employment SolutionsIT Support Technician - Tier 1Romulus, MIDiagnose and resolve hardware issues on desktops, laptops, peripherals, monitors, docking stations, and basic networking equipment; coordinate replacements, RMAs, and asset tracking. This role is critical to maintaining 24/7 operational coverage during weekend and overnight hours, ensuring users and production systems remain fully supported when business-hours staff are unavailable.
Magna International, IncIntern - IT Support Magna International, IncIntern - IT SupportSouthfield, MichiganThis role offers hands-on experience and exposure to real-world IT operations, making it ideal for students pursuing degrees in computer science, information systems, or related fields. Hardware Setup: Assist in configuring and deploying new employee workstations, including computers, monitors, and peripherals.
ARaymond Manufacturing Center North America IncIT Support Technician ARaymond Manufacturing Center North America IncIT Support TechnicianRochester Hills, MIThe IT Support Technician provides high-quality support to a diverse user base both remotely and onsite, including: Taking ownership of user issues and proactively troubleshooting. Human values have driven our success for over 155 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.
Applied InnovationTier 1 IT Support Specialist - Southfield MI Applied InnovationTier 1 IT Support Specialist - Southfield MISouthfield, MIFull timeThis role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field or an approved certification below.
Continental Structural PlasticsSecurity & IT Support Manager Continental Structural PlasticsSecurity & IT Support ManagerAuburn Hills, Michigan$115,000–$115,000Oversee the IT change management process; chair Change Advisory Board (CAB) meetings and ensure all changes follow an approved, risk-assessed workflow. Lead and manage IT projects from initiation through delivery - including requirements definition, resource planning, milestone tracking, and stakeholder communication - ensuring on-time, on-budget execution.
Galapagos Federal Systems LLC.Help Desk Support Service Specialist Intermediate Galapagos Federal Systems LLC.Help Desk Support Service Specialist IntermediateWarren, Michigan$24–$28.80 / hourThe Help Desk Support Service Specialist Intermediate will: Provide Tier II technical support for desktops, servers, mainframe applications, and associated hardware, resolving issues escalated from Tier I help desk support. We deliver professional services in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.
PROLIM Global CorporationIT Technical Support Transition & Knowledge Transfer Manager PROLIM Global CorporationIT Technical Support Transition & Knowledge Transfer ManagerDetroit, MISeeking an experienced IT Technical Transition Manager to lead vendor‑to‑internal technical support transitions and knowledge transfer for a large‑scale IT modernization program. They understand business as much as technology and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Artech LLCDesktop support /Technical support Artech LLCDesktop support /Technical supportDETROIT, MIPerform problem-solving and assistance on various software applications and hardware systems such as PCs and printers for department users. Provide technical assistance and maintenance support to departmental and end-users, both hands-on and via telephone remotely.
Sky System IncL2 VIP Desktop Support Engineer (Backfill/Secondary Support) Sky System IncL2 VIP Desktop Support Engineer (Backfill/Secondary Support)Southfield, MIFull timeLocation: 26555 Northwestern Hwy, Southfield, MI 48033, United States Job Requirements: Technical Requirements: Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including: Troubleshooting hardware, software, and operating system issues Resolving issues without impacting/violating hardware warranties or customer security compliance requirements Experience in: Installing and troubleshooting desktops, laptops, printers, and other computer peripherals Resolving desktop application issues Basic knowledge of enterprise LAN/WAN setups and concepts Ability to perform smart hands activities under guided instructions Ability to lift/move computer equipment up to 50 lbs Expertise in desk-side support and PC break/fix Basic administration of Windows OS, with MAC/Linux OS preferred Working knowledge of: TCP/IP networking DNS, DHCP, VPN, RDP Smart hands support for peripheral and networking hardware, including but not limited to: Monitors, keyboards, mice, printers, fax machines, scanners Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels Ability to troubleshoot systems and networks using sound deductive reasoning Including end-user network cabling issues Experience with: Repeat call analysis and developing preventive actions Problem management Proficiency with ticketing tools such as ServiceNow, Remedy, etc. Excellent written and oral communication skills with clients, management, and peers Ability to work with deadlines and deliver tasks on time Proactive ownership with a sense of urgency Preferred Qualifications: Associate Degree in Electronics CompTIA A+ Certification Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client) Non-Technical Requirements: Strong customer management skills Excellent oral and written communication abilities Ability to interact with customers at various organizational levels Driven, results-oriented, and passionate about the work Ability to work independently or collaboratively as part of a team Capacity to complete tasks effectively with minimal supervision Flexibility to work varied schedules as needed
Macpower Digital Assets Edge Private LimitedPrinter Technician (Print Support Specialist) Macpower Digital Assets Edge Private LimitedPrinter Technician (Print Support Specialist)Warren, MIThis position is working with Ricoh Printers, this involves moving desktop printers, delivering toner and other consumable parts throughout an entire hospital system to include remote clinics. WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS: Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level- .
Jars CannabisIT Manager Jars CannabisIT ManagerTroy, MIImpact means delivering results that matter - improving experiences, driving progress, and adding real value for our people, customers, and communities. The IT Manager spends most of their time on systems ownership, infrastructure projects, vendor management, and building the operational processes the IT department runs on.
Wanxiang A123 Systems CorpIT Manager Wanxiang A123 Systems CorpIT Managernovi, MIProjects & Site Delivery: Lead IT for new offices/labs/plants (low\u2011voltage design, server room, network, cloud connectivity), site moves/expansion, and key go\u2011live milestones; run POCs and manage acceptance/handover. Cybersecurity & Compliance: Implement layered defenses (IAM/SSO/MFA, EDR/XDR, SIEM/SOC, email security, vulnerability/patch management); lead risk assessments and incident response; support ISO 27001/SOC 2/CMMC readiness where applicable.
Magna International, IncIT Supervisor - Brownstown Magna International, IncIT Supervisor - BrownstownBrownstown, MichiganThe Magna Exteriors portfolio of products includes access systems such as liftgates, exterior trim, modular systems, front-end modules including fascia, active aerodynamic systems and other lightweight structural components for automotive, commercial truck and other industrial markets. Recognized globally as an innovator in all aspects of vehicle exteriors, Magna provides everything needed, from materials development and design through manufacturing and assembly, to help automakers create sleek, state-of-the-art vehicles across the world.
The 20IT Regional Service Technician The 20IT Regional Service TechnicianNovi, MIExecute physical networking functions such as running network cables, installing patch panels, and setting up racks/enclosures, applying knowledge of wiring schema, tools, and layouts. Working knowledge of business networking, including Active Directory, Group Policy, file sharing, and server applications (Exchange, MS Server).
Impact Employment SolutionsIT Manager Impact Employment SolutionsIT ManagerRomulus, MI$70,000–$80,000 / yearThis role is responsible for ensuring system stability, supporting production, managing shift coverage, and driving consistent execution across IT support teams. OverviewWe are seeking a hands-on IT Manager to lead the day-to-day operations of our IT support functions within a fast-paced, 24/7 automotive environment.
WalbridgeIT Systems Analyst II WalbridgeIT Systems Analyst IIDetroit, MichiganYou will manage and support our Microsoft 365 environment, including managing user accounts, monitoring system performance, ensuring data security, and providing end-user support. Microsoft 365 Management: Manage and support Microsoft 365 services, user accounts, permissions, licenses, groups, and distribution lists.
Masco CorporationDesktop Support Technician Masco CorporationDesktop Support TechnicianBirmingham, MI$28–$30 / hourThe candidate will be supporting all hardware issues including desktops, laptops, printers, monitors and peripherals, software issues including OS, email, MS Office Suite (O365), AV and collaboration tools, and basic Active Directory (password resets, access to applications, etc). We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.
HARDY INDUSTRIESNow Hiring IT and Telecom Field Technicians HARDY INDUSTRIESNow Hiring IT and Telecom Field TechniciansWarren, MIThis role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.
STACK CybersecurityIT Systems Engineer - Tier 3 STACK CybersecurityIT Systems Engineer - Tier 3Livonia, MI$80,000–$120,000We are currently seeking talented Information Technical Support professionals for a full-time position as an IT Support Technician - Tier 3. The Tier 3 Technician is responsible for advanced technical support of desktop, Server and network environments along with advanced capabilities in Cybersecurity tactics such as Indicators of Compromise, Email Security and SIEM logging. Advanced Windows Technical Support relating to common technical issues involving Microsoft’s core business applications (MS Office, Word, Excel, Outlook, EntraID and Intune), Workstation and Server Operating Systems.
Toyota Tsusho SystemsManufacturing System IT Manager Toyota Tsusho SystemsManufacturing System IT ManagerFarmington Hills, MIThis role is responsible for ensuring smooth IT operations, coordinating project activities, addressing technical issues, and maintaining strong communication with upper management and global counterparts. Drive continuous improvement (Kaizen) initiatives to enhance system efficiency, team workflows, and overall user experience; foster teamwide participation in improvement activities.
Alta Equipment GroupIT Intern Alta Equipment GroupIT InternLivonia, MIFull timeWorking alongside the IT Innovation & Acquisitions team, the intern will assist with a range of forward-looking technology initiatives, which may include: • Supporting research and evaluation of emerging technologies and tools. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.
CrossFire GroupSupport Staff CrossFire GroupSupport StaffShelby Township, MIProficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint, Teams), SAP, and scheduling tools such as Crew Management. LOCATION:This position will be split between two service center locations: the Howell Service Center and the Shelby Service Center, which are approximately 55 miles apart.
V2SoftDealer Support Specialist V2SoftDealer Support SpecialistDearborn, MIMaintain and apply deep product knowledge to determine root-cause of issues, continuously helping dealers/retailers reach their goals of selling more cars and trucks. The DSS will partner with vendors, internal team members and Digital Performance Consultants (DPCs) to assess and resolve customer product inquiries.
Bizflex IT LLCTechnical Support Specialist Bizflex IT LLCTechnical Support SpecialistTroy, MIBizFlex IT is looking for a self-starter technical support team member that has the desire to deliver great customer service. We don’t support just one set of customers with the same products, we support 100s of clients with 100s of applications.
Arizona College of NursingFront Desk Campus Support Coordinator (On-site in Southfield) Arizona College of NursingFront Desk Campus Support Coordinator (On-site in Southfield)Southfield, MichiganThrough the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed. Why You Should Work With Us: Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide.
Mercantile BankHelp Desk Technician Mercantile BankHelp Desk TechnicianTroy, MISuccessful candidates will demonstrate excellence in competencies such as effective time management, the ability to function well in a fast-paced environment, strong organization and attention to detail, and exceptional interpersonal and customer service skills. As a Help Desk Technician at Mercantile Bank, you will play a crucial role in supporting end-users with resolving technical issues related to their systems, phones, and PCs.
Contact Government Services LLCSenior Help Desk Technician II Contact Government Services LLCSenior Help Desk Technician IIDetroit, MISkills and attributes for success- BackupRestoration adminsupport- File Server support- User AccountMailbox administration- SoftwareHardware installation- Handheld device installationtroubleshootingsupport- Remote User setupsupporttroubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheetsdatabases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports trending analysis service level reporting process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops desktops tablet PCs printers MFPs accessories IT supplies etc. e-Mail Microsoft Office etc and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including audio systems video systems AV distribution systems computer hardware and software control programming microphones amplifiers encrypted wireless microphone systems digital recording and computervideo interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams set-up operations for audio mixing boards and facilitatemonitorrecord online meeting sessionsQualifications- One year or more Adobe Connect or related online meeting center set-up experience.
Abacus Service CorporationProject Manager Abacus Service CorporationProject ManagerDetroit, MIDrive process improvements aligned with ITIL best practices to enhance First Call Resolution (FCR), reduce ticket volume, and improve customer satisfaction. Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field preferred; equivalent work experience accepted.
JVISHelp Desk Technician JVISHelp Desk TechnicianShelby Township, MIAssists in the delivery, set up, retrieval and maintenance of the hardware used for internal and external scheduled events that require the use of laptops, LCD projectors, televisions, conference telephones, electronic recording devices, etc. · Answer, troubleshoot, resolve and/or escalate IS support tickets via phone, e-mail and/or web request following the guidelines and procedures outlined by the department policies and procedures.
IntegralWindows Desktop Administrator, Sr IntegralWindows Desktop Administrator, SrDetroit, MichiganOverview: The Windows Desktop Administrator Sr provides CAA and Army Contracting Command – Detroit Arsenal (ACC-DTA), full IT support, including but not limited to system administration, user support, technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW) and Software (SW) direct service desk support. · Knowledge of common software applications, such as web browsing (i.e., Microsoft Edge), email (i.e., Microsoft Outlook), word processing (i.e., Microsoft Word), spreadsheets (i.e., Microsoft Excel), presentations (i.e., Microsoft PowerPoint), databases (i.e., Microsoft Access), photo editing tools, desktop publishing software, and scanning tools.
IntegralWindows Desktop Administrator, Jr IntegralWindows Desktop Administrator, JrDetroit, MichiganOverview: The Windows Desktop Administrator Jr provides CAA and Army Contracting Command – Detroit Arsenal (ACC-DTA), full IT support, including but not limited to system administration, user support, technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW), and Software (SW) direct service desk support. · Knowledge of common software applications, such as web browsing (i.e., Microsoft Edge), email (i.e., Microsoft Outlook), word processing (i.e., Microsoft Word), spreadsheets (i.e., Microsoft Excel), presentations (i.e., Microsoft PowerPoint), databases (i.e., Microsoft Access), photo editing tools, desktop publishing software, and scanning tools.
Abacus Service CorporationTeam Lead Abacus Service CorporationTeam LeadDetroit, MIWe are seeking a motivated leader to serve as the primary technical point of contact for WCAA Technology Services teams, overseeing daily IT Help Desk and support operations. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners.
Flex-N-GateInformation Technology Technician Flex-N-GateInformation Technology TechnicianWarren, MIFull timeRecord, track, and document - help desk request, problem-solving process, including all successful and unsuccessful decisions made, and brief IT Support Supervisor on final resolution. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
SMART ServicesService Engineer – AI Automation, Cloud & Security SMART ServicesService Engineer – AI Automation, Cloud & SecurityUtica, MIFull timeBuild and improve workflows using modern tooling—process automation, integrations, and orchestrated runbooks (think n8n / Zapier-style approaches, plus service workflow improvements). Services, we help real businesses run smoothly with proactive managed IT—cloud, cybersecurity, networking, and support that people actually enjoy working with.
Novi Public LibraryFacilities Assistant Novi Public LibraryFacilities AssistantNovi, MIRemoteMay be required to: sit, stand, bend, stoop, crouch, reach, kneel and/or walk for extended periods of time; carry books, boxes of books or objects weighing up to 50 pounds; push or pull wheeled carts with a total weight of up to 500 pounds; operate assigned equipment; pick up litter; spread ice melt; use the telephone, keyboard, computer mouse. Facilitate set-up/take-down/basic IT troubleshooting of meeting rooms and A/V equipment (i.e. laptops, projector, screen, microphones, etc.) for various in-house and public programs; maintain flexibility in work schedule to accommodate events held outside of normal Library hours.
Paul Mitchell Schools(K1) Front Desk Receptionist Paul Mitchell Schools(K1) Front Desk ReceptionistSterling Heights, MI$14–$16 / hourWe provide comprehensive, hands-on education to help future professionals advance their cosmetology skills and develop fulfilling careers in the beauty industry. Your day revolves around welcoming guests with warmth and professionalism, managing appointments, and promoting our school's specials to enhance guest retention.
United Wholesale MortgageEntry Level Mortgage Lock Desk United Wholesale MortgageEntry Level Mortgage Lock DeskPontiac, MIThe Entry Level Capital Markets Lock Desk role would be required to cover a broad area of responsibilities within the Lock Desk Team, which includes completing lock desk functions based on requests from both internal and external clients, monitoring and completing requests from assigned work queues, and handling questions from internal and external clients. Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court .
Dental Care of MichiganFront Desk Coordinator Dental Care of MichiganFront Desk CoordinatorGarden City, MichiganThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
Shelby Dental CareFront Desk Coordinator Shelby Dental CareFront Desk CoordinatorShelby Twp., MichiganThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
Family Gentle DentistsFront Desk Coordinator Family Gentle DentistsFront Desk CoordinatorWoodhaven, MichiganThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
MaximusTest Req - Do Not Apply WH MaximusTest Req - Do Not Apply WHDetroit, MIFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Lead cross-functional planning and execution of projects aligned with the HR strategy and including, process design, functional requirements, data management, testing, and production operations and support design.
Refresh DentalFront Desk Coordinator Refresh DentalFront Desk CoordinatorCenter Line, MichiganThe practices receive non-clinical business support services from North American Dental Group, a dental support organization. As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door.
Stefanini, IncNewAzure Infrastructure Engineer Stefanini, IncAzure Infrastructure EngineerDearborn, MIThey are responsible for a wide variety of activities that operationalize cross functional teams such as capacity planning and resource optimization solutions for one-off and long-term workloads, planning, configuring and maintaining servers (including mainframes), creating virtualized environments, providing analytics services, installing and maintaining specialized tools, etc. Route and operationalize Intune logs in Azure: Configure Intune Diagnostic Settings to send audit/operational/compliance/device logs to Azure Monitor / Log Analytics, then author KQL queries, alerts, and workbooks for proactive monitoring.
Davidson Hospitality GroupNewFront Desk Agent Davidson Hospitality GroupFront Desk AgentRochester, MichiganA trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.