UNKNOWN

ADAPTED_NOW

Through structured peer training and ongoing supervisor coaching, you will develop working proficiency across all role responsibilities: IT support, website and digital communications, workflow automation, GenAI tools, and instructional accessibility. Assist in designing and building simple automated workflows, under staff guidance, using Microsoft Power Automate and PowerApps to support recurring administrative processes.

HOUR

The Food Science & Human Nutrition (FSHN) department is seeking a motivated, detail-oriented part-time Student IT & Instructional Accessibility Assistant. The primary focus of this role is first-level IT support for faculty, staff, and graduate students (approximately 40% of time). Two additional growth areas round out the position: contributing to office workflow improvements using Microsoft Power Automate and GenAI tools such as Microsoft Copilot and UF NaviGator AI Suite (approximately 40%); and partnering with faculty to create ADA-compliant instructional materials, with a focus on PowerPoint presentation formatting and accessibility (approximately 20%). Under direct supervision, the successful candidate will apply and grow their technical skills in a collaborative academic environment.<table><tbody><tr><th>Classification Title:<h1 align="center"> </h1></th><td><h1 align="center">Student Assistant</h1></td></tr><tr><th>Classification Minimum Requirements:</th><td><p>Currently enrolled as a UF student in good standing.<br/>Cumulative GPA of 3.0 or above.<br/>Available to work 10–15 hours per week.<br/>Able to commit to at least two consecutive semesters.<br/>Must be able to work on UF’s main campus.<br/>Ideally pursuing a degree in Computer Science, Computer Engineering, Information Technology, Web Design, Media Production, Educational Technology, or Instructional Design/Instructional Technology. Students from other majors with relevant technical experience are encouraged to apply.</p></td></tr><tr><th>Job Description:</th><td><p><strong>IT Support </strong></p><ul><li>Assist department faculty, staff, and graduate students with basic hardware and software challenges.</li><li>Maintain FSHN department website(s) and digital media site with accurate, up-to-date content pertinent to departmental needs.</li></ul><p><strong>Workflow Improvement & Automation </strong></p><ul><li>Assist in designing and building simple automated workflows, under staff guidance, using Microsoft Power Automate and PowerApps to support recurring administrative processes.</li><li>Use Generative AI tools (e.g., Microsoft Copilot, UF NaviGator AI Suite) to support document drafting, data summarization, and process documentation.</li></ul><p><em>Note: Curiosity and willingness to learn are more important than prior expertise.</em></p><p><strong>Instructional Accessibility Support </strong></p><ul><li>Collaborate with FSHN faculty to format and refine PowerPoint presentations for use in instructional settings.</li><li>Ensure faculty slide materials meet ADA accessibility standards, including proper color contrast ratios, alternative text for images, logical slide reading order, and accessible font sizing.</li></ul><h2>Training Structure & Growth Path</h2><p>You will join a small team led by your manager and trained by a senior student assistant. Through structured peer training and ongoing supervisor coaching, you will develop working proficiency across all role responsibilities: IT support, website and digital communications, workflow automation, GenAI tools, and instructional accessibility. Over time, you will be expected to independently cover responsibilities across the full scope of the role.</p><h2>Professional Development Opportunity</h2><p>Our office actively supports eligible student workers in applying for the Microsoft Learn Student Ambassador (MLSA) program. The MLSA program provides access to Microsoft 365, Azure credits, Visual Studio Enterprise, free certification vouchers, and a global network of technology professionals. We dedicate a portion of your paid office hours to support your Ambassador program activities, making this one of the few student IT positions where professional credentialing is built directly into the role.</p><p><em>MLSA participation is supported and encouraged but is not a condition of employment. Eligibility and intake are subject to Microsoft’s quarterly application cycles.</em></p><p> </p><p><em>Note: ADA accessibility training will be provided. Applicants are not expected to arrive with prior accessibility expertise.</em></p><p> </p></td></tr><tr><th>Expected Salary:</th><td><p>$15.00 /hour</p></td></tr><tr><th>Required Qualifications:</th><td><p>Currently enrolled as a UF student in good standing.<br/>Cumulative GPA of 3.0 or above.<br/>Available to work 10–15 hours per week.<br/>Able to commit to at least two consecutive semesters.<br/>Must be able to work on UF’s main campus.<br/>Ideally pursuing a degree in Computer Science, Computer Engineering, Information Technology, Web Design, Media Production, Educational Technology, or Instructional Design/Instructional Technology. Students from other majors with relevant technical experience are encouraged to apply.</p></td></tr><tr><th>Preferred:</th><td><p>Ability to troubleshoot basic computer hardware and software problems</p><p>Familiarity with Microsoft Office, especially PowerPoint (ADA/accessibility training provided)</p><p>Comfort working across Windows, macOS, and/or iOS environments</p><p>Basic familiarity with HTML (JavaScript experience a plus, not required)</p><p>Exposure to GenAI tools such as Microsoft Copilot or UF NaviGator AI Suite</p><p>Curiosity about low-code automation tools like Power Automate or PowerApps (training provided)</p><p>Comfort with Canva or other basic design tools (Adobe Creative Cloud experience a plus)</p></td></tr><tr><th>Special Instructions to Applicants:</th><td><p>To be considered, applicants must upload all of the following:</p><ul><li>Cover letter (highlight your career goals/interests as a UF student)</li><li>Current resume</li><li>Class schedule or statement of hours of availability (at the start of the semester)</li><li>Federal Work Study accepted (not required)</li></ul></td></tr><tr><th>Health Assessment Required:</th><td>No</td></tr></tbody></table><p> </p>

University of Florida

Student IT Support Assistant

OTHER

FEED

Monitors system performance, recommends enhancements, manages change requests, and develops end-user training and documentation to support adoption and continuous improvement. Plays a critical role in optimizing enterprise resource planning systems by analyzing business processes and identifying opportunities for improvement.

Overview:
<p><strong>Enjoy the flexibility of a remote role while supporting ERP systems that power critical healthcare operations.</strong></p><p> </p><p> <strong>Work Style:</strong> Remote<br/> <strong>Location Requirement:</strong> Must reside in an authorized state (FL, GA, MO, PA, SC, NC, TN, or TX)<br/> <strong>FTE:</strong> Full-Time (1.0 FTE)</p><p> </p><p>Preferred experience with <strong>ERP development (e.g., PeopleSoft)</strong>, including coding and scripting, as well as healthcare systems, is highly valued. Experience with <strong>APIs, Application Packages, Component Interfaces, PeopleCode, and Fluid Design</strong> is strongly preferred.</p><p> </p><p>Plays a critical role in optimizing enterprise resource planning systems by analyzing business processes and identifying opportunities for improvement. Collaborates with stakeholders to gather and document detailed requirements, ensuring effective communication between technical teams and business units.</p><p> </p><p>Supports the design, configuration, and enhancement of ERP solutions aligned with business needs. Validates system functionality through testing, supports user acceptance testing (UAT), and ensures successful system implementations.</p><p>Monitors system performance, recommends enhancements, manages change requests, and develops end-user training and documentation to support adoption and continuous improvement.</p>

Responsibilities:
<p><strong>Key Responsibilities:</strong></p><p> </p><p>• Analyze business processes to identify opportunities for optimizing enterprise resource planning (ERP) systems<br/>• Collaborate with stakeholders to gather, document, and translate detailed business and technical requirements<br/>• Design and configure ERP solutions aligned with organizational needs<br/>• Validate system functionality through comprehensive testing and quality assurance processes<br/>• Support user acceptance testing (UAT) and manage change requests throughout the system lifecycle<br/>• Develop and deliver end-user training and maintain clear, user-friendly documentation<br/>• Monitor system performance and recommend enhancements to improve efficiency and effectiveness</p>

Qualifications:
<p><strong>Minimum Qualifications:</strong></p><p> </p><p>• Minimum of three (3) years of experience optimizing enterprise resource planning (ERP) systems and supporting business processes<br/>• Demonstrated expertise in gathering, analyzing, and documenting detailed business and technical requirements<br/>• Experience designing, configuring, and supporting ERP solutions aligned with organizational needs<br/>• Strong skills in system testing, change management, and end-user support<br/>• Proven ability to monitor system performance and recommend enhancements to improve efficiency and effectiveness</p>

UF Health

ERP Application Analyst II | IT - Applications-Business | Durbin

Acceptance Testing

Analysis Skills

Application Programming Interface (API)

Business Analysis

Business Processes

Business Support

Change Management

Change Order Management

Communication Skills

Continuous Improvement

Documentation

ERP (Enterprise Resource Planning)

Functional Testing

Healthcare

Help Desk

Peoplesoft

Peoplesoft Peoplecode

Performance Analysis

Process Analysis

Quality Assurance Methodology

Scripting (Scripting Languages)

Support Documentation

System Lifecycle

System Test

System Validation

Systems Analysis

Technical Training

Testing

User Documentation

[AW]-iCims

Learner Support & Frontline Assistance (Tier 1)Provide high-volume and fast-paced frontline support to practitioners, instructors, and learners across multiple communication channels (email, phone, text), including evenings and weekends as needed, supporting the delivery of the Center’s professional education and training programs. Training Support, Resources, & Program OperationsAssist with the development and maintenance of self-service training materials, including tutorials, guides, graphical or interactive training resources, and knowledge base content for learning systems and programs.

YEAR

This role provides timely, high‑quality assistance to practitioners, instructors, and learners participating in the Center’s professional education and training programs. The role delivers Tier 1 support across multiple communication channels, addressing account access, basic technical issues, system navigation, and general program inquiries. It also assists with Tier 2 escalations requiring deeper program or systems knowledge. Additionally, the position supports operational needs by developing training materials, maintaining knowledge‑base content, running reports, supporting course setup, and participating in quality assurance and system‑improvement initiatives. This role is essential to ensuring responsive learner support and smooth program operations.<table><tbody><tr><th>Classification Title:</th><td><p>Education/Training Spec I</p></td></tr><tr><th>Job Description:</th><td><div><div>The Lastinger Center for Learning researches, develops, and scales educational innovations for adults and children that put all learners on trajectories for lifelong success. Since 2002, the Lastinger Center for Learning has made significant positive impacts to teaching, learning and childcare. The Communications Guide aligns written language, voice and tone, and key messages across various communications, including social media platforms.</div><div> </div><div>By combining coordinated, consistent messaging with powerful, thought-provoking imagery across immersive delivery platforms, the Lastinger Center will build emotional bonds that will mobilize its stakeholders and support strategic objectives. Integrating communications — through planning and implementation — will elevate the center to new heights and advance its mission to ensure every child and educator are given the opportunity to succeed. Demonstrating our rejuvenated branding and renewed commitment to a shared vision will position the center to impact lives for decades to come.</div></div><div> </div><div><strong>Training Support, Resources, & Program Operations</strong></div><ul><li>Assist with the development and maintenance of self-service training materials, including tutorials, guides, graphical or interactive training resources, and knowledge base content for learning systems and programs.</li><li>Assist with the implementation and maintenance of learning technologies (e.g., LMS, SIS, learner portals) as directed.</li><li>Run reports and compile data related to learner support, engagement, and program outcomes.</li><li>Assist with course and program setup, updates, testing, and quality assurance processes.</li><li>Participate in project-based work such as data reconciliation, system improvements, and operational support initiatives.</li><li>Support ongoing maintenance of learner profiles and program records to ensure data accuracy, consistency, and integrity across systems.</li><li>Gather feedback using, surveys, user input, and stakeholder communication, to identify learner needs and improve support resources.</li><li>Communicate system or process improvement recommendations to leadership.</li></ul><div><strong>Learner Support & Frontline Assistance (Tier 1)</strong></div><ul><li>Provide high-volume and fast-paced frontline support to practitioners, instructors, and learners across multiple communication channels (email, phone, text), including evenings and weekends as needed, supporting the delivery of the Center’s professional education and training programs.</li><li>Assist users with account access, technical support and troubleshooting, and basic system functionality (e.g., login issues, file management, navigation).</li><li>Respond and advise on common inquiries related to enrollment, program requirements, and use of learning platforms.</li><li>Support learners in navigating learning systems, including LMS, learner portals, and student information systems (SIS).</li><li>Deliver general guidance on program requirements, learner expectations, course selection, academic policies, and available learner resources.</li><li>Document support interactions and escalate complex issues to appropriate teams</li></ul><div><strong>Advanced Learner Support & Program Guidance (Tier 2)</strong></div><ul><li>Triage and resolve escalated learner support issues requiring deeper knowledge of systems, policies, or programs, including issues elevated from frontline support queues.</li><li>Guide learners in aligning program options with professional goals and support progress toward completion by providing integrated, learner-centered support and guidance aligned with best practices in student success (e.g., National Academic Advising Association principles).</li><li>Conduct proactive outreach and follow‑up, as appropriate, to support learner engagement, address barriers, and promote persistence and successful program completion.</li><li>Assist with learner onboarding, admissions processes, and tracking learner engagement, progression, and success.</li><li>Contribute to the improvement of learner support and advising processes and service delivery models and assist in identifying opportunities to enhance technology-supported learning experiences</li></ul><div><strong>Other Duties as Assigned</strong></div><div> </div></td></tr><tr><th>Expected Salary:</th><td><p>$47,000-$50,000</p></td></tr><tr><th>Required Qualifications:</th><td><p>Bachelor’s degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.</p></td></tr><tr><th>Preferred:</th><td><ul><li>Help Desk / Call Center experience.</li><li>Working knowledge of Salesforce, or other CRM and Student information Systems (SIS) and Learning Management Systems (LMS) is preferred.</li><li>Proficiency assisting clients within iOS and Windows Operating Systems.</li><li>Fluency, both oral and written, in English and Spanish.</li><li>Experience working with technical support, student support or other enrollment management functions such as financial aid, registrar, admissions, advising, billing or other student enrollment or academic support services.</li><li>Knowledge of enrollment processes, policies, procedures, and regulations relating to student academics.</li></ul></td></tr><tr><th>Special Instructions to Applicants:</th><td><p>In order to be considered, you must upload your cover letter and resume.</p><p>Application must be submitted by 11:55 p.m. (ET) of the posting end date.</p><p>This position is time-limited and soft-funded.</p><p>This position is eligible for Veteran’s preference. If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See our <a href="https://jobs.ufl.edu/applicant-resources/veterans/" rel="nofollow">Veteran's Preference Page</a> for more specific information.</p></td></tr><tr><th>Health Assessment Required:</th><td>No</td></tr></tbody></table><p> </p>

Learner Support & Advising Specialist

Academic Advice

Best Practices

Billing

Bond Market

Brand Marketing (Branding)

Call Centers

Childcare

Customer Relationship Management (CRM)

Customer Support/Service

Data Collection

Data Quality

English Language

File Management

Financial Aid

Identify Issues

Information Technology & Information Systems

Knowledge Base

Leadership

Learning Management System (LMS)

Microsoft Windows Operating System

Multiplatform/Cross-Platform

Needs Assessment

Onboarding

Online Training

Operational Improvement

Operational Support

Operations Planning

Process Improvement

Quality Assurance

Reconciliation

Registrar

Regulations

Salesforce.com

Service Delivery

Social Media

Spanish Language

System Operations

Technical Support

Time Management

Training Program

Training/Teaching

This position plays a key role in maintaining secure, reliable, and modern Windows-based environments that support college operations, while helping guide infrastructure improvements and the transition to cloud-based Microsoft services. Job Description:The Systems Admin/Programmer III serves as the CLAS IT lead administrator for Microsoft server infrastructure and related enterprise systems that support the College of Liberal Arts and Sciences.

The College of Liberal Arts and Sciences is seeking a skilled Systems Admin/Programmer III to serve as the CLAS IT lead administrator for Microsoft server infrastructure and related enterprise systems. This position plays a key role in maintaining secure, reliable, and modern Windows-based environments that support college operations, while helping guide infrastructure improvements and the transition to cloud-based Microsoft services..<table><tbody><tr><th>Classification Title:</th><td><p>Systems Admin/Programmer III</p></td></tr><tr><th>Classification Minimum Requirements:</th><td>Bachelor’s degree in an appropriate area and two years of relevant experience; or a high school diploma or equivalent and six years of experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.</td></tr><tr><th>Job Description:</th><td><p>The Systems Admin/Programmer III serves as the CLAS IT lead administrator for Microsoft server infrastructure and related enterprise systems that support the College of Liberal Arts and Sciences. This position is responsible for the planning, implementation, maintenance, security, and continuous improvement of cloud and on-premises Windows server environments, Active Directory services, and associated Microsoft technologies. The role supports core infrastructure services, system performance, storage capacity, identity and access management, backup and recovery, and modernization efforts related to Azure/Entra environments. This position also provides advanced technical expertise for escalated support issues, infrastructure planning, and operational stability across the CLAS IT environment.</p><p><strong>Infrastructure Administration</strong></p><ul><li>Plan, implement, and maintain Windows Server-based systems and related infrastructure</li><li>Administer cloud and on-premises Windows server environments</li><li>Maintain virtual systems hosted in approved campus cloud environments</li><li>Support the transition from legacy Active Directory services to Azure/Entra-based environments</li><li>Configure and maintain Microsoft infrastructure components to support secure, reliable service delivery</li></ul><p><strong>Systems Operations</strong></p><ul><li>Maintain day-to-day operation of servers, storage, printing, and related systems</li><li>Install and configure new systems and infrastructure components</li><li>Conduct capacity planning to support future growth and operational needs</li><li>Monitor system performance and maintain operational stability</li><li>Implement, maintain, and regularly test backup and recovery practices to support data integrity and business continuity</li></ul><p><strong>Advanced Support</strong></p><ul><li>Respond to escalated tickets from the Help Desk</li><li>Troubleshoot complex server, infrastructure, and systems-related issues</li><li>Collaborate with tier 1 support staff to ensure timely and effective issue resolution</li></ul><p><strong>Security and Improvement</strong></p><ul><li>Audit Windows server configurations and maintain related documentation</li><li>Update security group permissions and system configuration settings</li><li>Review and maintain configurations to support security, stability, and consistency</li><li>Recommend improvements to strengthen system performance, reliability, and infrastructure security</li></ul></td></tr><tr><th>Expected Salary:</th><td><p>The salary is $82,000 - $90,000.</p><p>This is a TEAMS position—UF’s designation for staff roles—eligible for a comprehensive benefits package, including paid leave, retirement plans, and health insurance. Learn more about <a href="https://hr.ufl.edu/benefits/eligibility/staff-teams/" rel="nofollow">TEAMS benefits here</a>.</p></td></tr><tr><th>Required Qualifications:</th><td>Bachelor’s degree in an appropriate area and two years of relevant experience; or a high school diploma or equivalent and six years of experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.</td></tr><tr><th>Preferred:</th><td><ul><li>Six years of relevant experience as an administrator for Windows Servers and Microsoft Configuration Manager preferred.</li><li>Knowledge of Microsoft Windows Server, Configuration Manager, and Active Directory required.</li><li>Knowledge of networking (IP subnetting, protocols, services, and protocols) required.</li><li>Experience with server virtualization required.</li><li>Knowledge of Microsoft online platforms, including SharePoint, Teams, Intune, Azure/Entra, Autopilot, and Defender for Endpoint preferred.</li></ul></td></tr><tr><th>Special Instructions to Applicants:</th><td><p>To be considered for this position, please upload your cover letter, resume, and the names and contact information of three professional references.</p><p>Application must be submitted by 11:55 p.m. (ET) of the posting end date.</p><p>This requisition has been reposted. Previous applicants are still under consideration and need not reapply. </p></td></tr><tr><th>Health Assessment Required:</th><td>No</td></tr></tbody></table><p> </p>

Systems Admin/Programmer III

Administrative Skills

Capacity Management

Cloud Computing

Configuration Management

Data Recovery

High School Diploma

IP (Internet Protocol)

Identity Data Management

Information Systems/Technology IS/IT Administration

Microsoft Active Directory

Microsoft Infrastructure

Microsoft Product Family

Microsoft SharePoint

Microsoft Windows Azure

Microsoft Windows Server

Microsoft Windows System Administration

Printing

Problem Solving Skills

Subnetting

Systems Administration/Management

Systems Maintenance

Systems Reliability

Systems/Internals Programming

Technical Leadership

Virtual Hosting

Virtualization

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Student IT Support AssistantUniversity of Florida

ERP Application Analyst II | IT - Applications-Business | DurbinUF Health

Learner Support & Advising SpecialistUniversity of Florida

Systems Admin/Programmer IIIUniversity of Florida

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