FULL_TIME

FEED

YEAR

We’re looking for an IT Triage & Field Support Specialist (Hybrid) to join our service delivery team and play a critical role in how we respond, resolve, and deliver exceptional client experiences. Identify recurring issues, contribute to knowledge base documentation, and help improve triage and dispatch workflows.

Can you imagine a role in IT where you’re the calm in the chaos—and the reason things just work?We can.For 30 years, Imagine IT has been building the future—delivering cloud solutions, infrastructure, and IT support that help our partners succeed. We’re looking for an IT Triage & Field Support Specialist (Hybrid) to join our service delivery team and play a critical role in how we respond, resolve, and deliver exceptional client experiences.In this role, you’ll be the first point of contact for support—triaging incoming requests, prioritizing what matters most, and stepping in onsite when hands-on help is needed. It’s a unique blend of problem-solving, coordination, and customer care that keeps our clients running smoothly.<hr/>易 What You’ll DoBe the Front Line of Support Serve as the first point of contact for incoming IT requests—gathering details, assessing needs, and ensuring every issue starts on the right path.Triage & Prioritize with Precision Evaluate urgency and impact, categorize incidents, and route them efficiently to the right resources for resolution.Manage & Own the Ticket Lifecycle Create, document, and track support tickets—following through to ensure timely resolution and clear communication every step of the way.Deliver Excellent Customer Communication Keep users informed, set expectations, and provide a high-quality, professional support experience in every interaction.Provide Hands-On Field Support (When Needed) Step onsite for low-complexity support such as workstation setup, hardware swaps, and basic troubleshooting that requires a physical presence.Collaborate Across Teams Work closely with Field Technical Specialists and internal teams to ensure seamless issue resolution and service delivery.Support Process Improvement Identify recurring issues, contribute to knowledge base documentation, and help improve triage and dispatch workflows.Balance Triage & Field Work Effectively Manage a hybrid workload—staying responsive during triage while handling scheduled or priority onsite support needs.<hr/> What You Bring<ul><li>Strong communication and customer service skills</li><li>Ability to multitask, prioritize, and stay organized in a fast-paced environment</li><li>Critical thinking and problem-solving capabilities</li><li>Attention to detail and follow-through</li><li>Comfort working both independently and collaboratively</li><li>A calm, solutions-focused mindset when handling multiple requests</li><li>A genuine desire to help people and create positive experiences</li></ul><hr/>里 Experience & Technical Knowledge<ul><li>0–2+ years of experience in IT support, help desk, or customer service</li><li>Basic understanding of IT systems, hardware, and software</li><li>Familiarity with ticketing systems and support workflows</li><li>Experience with basic hardware setup and troubleshooting</li><li>Preferred:</li><li>Associate’s degree or higher</li><li>Entry-level certifications (CompTIA A+, Microsoft, etc.)</li></ul><hr/>⚙️ Requirements<ul><li>Ability to work at a computer for extended periods</li><li>Ability to travel locally for occasional onsite support</li><li>Valid driver’s license and reliable transportation</li><li>Ability to lift and move equipment as needed</li></ul><hr/> What Success Looks Like<ul><li>You’ll thrive in this role if you can:</li><li>Balance high-volume ticket intake with scheduled field work</li><li>Maintain strong responsiveness and communication during triage periods</li><li>Resolve or route issues efficiently with attention to impact and urgency</li><li>Deliver a consistently high level of customer satisfaction (target ~96% CSAT)</li><li>Keep tickets accurate, updated, and moving toward resolution</li></ul><hr/> Compensation & Benefits Base Salary Range: $19.23 - $24.77 per hour This range reflects our good faith estimate based on internal salary bands and market data. Final compensation will be based on experience and qualifications.Total Rewards Include:<ul><li>Medical, dental, and vision coverage</li><li>Health Savings Account (HSA) eligibility</li><li>401(k) with company match</li><li>Paid Time Off (PTO)</li><li>Monthly internet + cell phone allowance</li><li>Professional development opportunities</li><li>Flexible/hybrid work environment</li><li>Company-sponsored events and recognition programs</li></ul><hr/> Why Imagine IT?Our team is made up of sharp technical minds, problem-solvers, and people who genuinely care—about our clients and each other.At Imagine IT, you’re not just answering tickets—you’re shaping the client experience, improving how we work, and making a real impact every day.If you enjoy solving problems, helping people, and being part of a team that values both performance and purpose—we’d love to meet you.Powered by JazzHR

Imagine IT

IT Triage & Limited Field Support Specialist

Cellular Telephone

Cloud Computing

Communication Skills

CompTIA A+

Customer Experience

Customer Satisfaction

Customer Support/Service

Detail Oriented

Documentation

Driver's License

Establish Priorities

Follow Through

Hardware Administration

Help Desk

Identify Issues

Information Technology & Information Systems

Knowledge Base

Microsoft Product Family

Multitasking

Needs Assessment

On Site Support

Organizational Skills

Problem Solving Skills

Process Improvement

Service Delivery

Support Documentation

Technical Support

Time Management

Willing to Travel

partner JazzHR

OTHER

UNKNOWN

This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.

Benefits: <ul><li>Flexible schedule</li><li>Opportunity for advancement</li><li>Profit sharing</li></ul> This Is Not Your Average Tech Job 
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities <ul><li>Perform a wide range of technical tasks including but not limited to:<ul><li>OS installations, hardware diagnostics, and software setup</li><li>Structured cabling (including drilling, running, and dressing cables)</li><li>Telecom work (punch-downs, demarc extensions, etc.)</li></ul></li><li>Work independently across various environments: retail, medical, restaurant, and corporate</li><li>Maintain a high standard of professionalism with clients</li><li>Be on call and ready to respond to service requests within your territory </li></ul>Preferred Skills & Experience <ul><li>PC and printer troubleshooting experience (a strong plus)</li><li>At least 1 year of I.T. or Telecom experience, and one of the following:<ul><li>A+ Certification</li><li>Network+ Certification</li><li>OR 5+ years verifiable field experience in I.T./Telecom</li></ul></li></ul>Required Equipment & Qualifications <ul><li>Reliable personal vehicle (Public transportation not accepted)</li><li>Valid driver’s license</li><li>Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). </li><li>Laptop with Ethernet port</li><li>Smartphone with mobile hotspot</li><li>Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.</li><li>Punctual, courteous, and presentable</li></ul>Compensation & Perks <ul><li>Paid hourly while on site</li><li>1099 contractor position</li><li>Travel pay included (based on time travel; approx. 80-mile radius from home)</li><li>App-based tracking for job time and travel</li><li>Exposure to new and exciting technologies and clients</li><li>Opportunity to expand your skills and industry knowledge</li></ul>About AMG Tech Support 
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

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IT Support Jobs in Garden City, VA

IT Triage & Limited Field Support Specialist Imagine IT

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