UNKNOWN

ADAPTED_NOW

Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Category :Technical Support About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: + Paid Training + Competitive Wages + Full Benefits (Medical, Dental, Vision, 401k and more) + Paid Time Off + Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! This position will be based on-site at our Brownsville, Texas location. Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. + Provide front line, first level, technical assistance for consumers + Supporting Client specific high speed internet services delivering an exceptional customer experience + Resolve technical problems, within a fast paced, customer facing environment + Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. + Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. + Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. + Demonstrate advanced product knowledge and he ability to solve customer issues. + Resolve customer issues on the first call as frequently as possible. + Open and manage trouble ticket system for user issues, Data Network, OS issues. + Be patient, courteous and friendly with customers at all times. + Demonstrate a positive attitude. + Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. + Adhere to all work schedule assignments. + Abide by and support management directives and adhere to all TP policies. We’re looking for fearless people – people who are inspired to deliver only the best in all that we do. Qualifications: + High School Diploma or equivalent. + Minimum of 6 months of customer service experience. + Must be 18 years of age or older. + Ability to type at least 25 words per minute. + Comfortable with desktop computer systems and have general knowledge of Windows-based systems. + Customer service and/or sales experience preferred. + College degree preferred but not required. Key Competencies: + Process Excellence:Demonstrate commitment to following established procedures and be customer service driven. + Collaboration:Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. + Communication:Outstanding communication, listening, and analytical skills. + Organizational Skills:Strong organizational and problem-solving skills. + Emotional Intelligence:Ability to prioritize tasks and work well under pressure while remaining focused. + Open-Mindedness:Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. + Critical Thinking:Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. + Solution-Oriented:Proactive approach to problem-solving with a focus on creating a positive customer experience. Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE/Disability/Vets

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance  connects  the biggest and most respected brands on the planet with their customers by providing  customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Teleperformance USA

Technical Support Representative - Onsite

Columbia University

TEMPORARY

FEED

Location: National Role: This is a part time temporary hybrid (part remote/part HQ office or campus) position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate. Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options.

HOUR

Description<div></div>IDEA Intern  Mission:The Intern supports IDEA’s mission by contributing to day-to-day team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative work environment. Location:National Role: This is a part time temporary hybrid (part remote/part HQ office or campus) position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate. .  Travel Expectations:     Travel to IDEA training events or step-back may be required. What You’ll Do – Accountabilities Essential Duties:<ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Support assigned team with daily operational, administrative, and project-related tasks.</li><li style="font-family:serif;font-size:11pt;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Assist with organizing, tracking, and maintaining information relevant to team priorities.</li><li style="font-family:serif;font-size:11pt;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Prepare summaries, reports, presentations, or materials to support team initiatives.</li><li style="font-family:serif;font-size:11pt;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Support special projects and follow-up activities as assigned.</li></ul> Additional Duties and Responsibilities:<ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Provide professional support to assigned district department and hiring manager </li><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Set professional development goals, receive feedback on progress, and make necessary changes to reach maximum career potential </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Manage multiple responsibilities with changing deliverables </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Provide excellent customer service and partnership with all internal and external stakeholders </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Respond to Help Desk support tickets in a timely manner and with strong customer satisfaction ratings </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Enter data to support data accuracy and processing across various systems and platforms </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Analyze data and create reports to drive decision-making </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Effectively and efficiently complete projects or support execution of projects across their lifecycle   </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Set up and track student and staff technology  </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Troubleshoot, repair and install computer systems </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Configure and automate software installations  </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Provide administrative, logistical, operational, and event support </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Other duties as assigned </li></ul> Knowledge and Skills – Competencies<ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization.</li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Manage Work and Teams: This team member sets clear, measurable goals and regularly reflects on progress, adjusting actions as needed. They prioritize work aligned with their goals using a task management system and consistently meet deadlines through effective time management. </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Grow Self and Others: This team member demonstrates self-awareness by actively seeking and thoughtfully responding to feedback with curiosity and a growth mindset. They identify development areas, implement feedback when appropriate, and pursue opportunities to build their knowledge and skills. </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Build a Culture of Trust:  This team member consistently demonstrates self-awareness and emotional intelligence, fostering psychological safety and trust within the team. They build respectful, reliable relationships and engage in direct, compassionate feedback, supporting a culture of honesty and mutual respect.</li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Communicate Deliberately: This team member communicates clearly and professionally, delivering concise messages tailored to their audience. They actively listen, engage in dialogue by asking and clarifying questions, and follow up to ensure shared understanding in both individual and group settings.</li></ul>  Required experience:·          Knowledge in Excel, PowerPoint, and Word·          Strong customer service skills·          Multi-task oriented   Preferred experience:  <ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Currently enrolled in college (Spring 2026) and completed a minimum of 1 academic semester with a cumulative GPA or 2.5 or higher </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Preference given to graduates of IDEA Public Schools (not a requirement to be an IDEA alumni) </li></ul>  Physical Requirements:·          Must be able to sit for extended periods of time without being able to leave the work area·          Must be able to work independently with minimal supervision·          Must be able to lift and carry or otherwise move 15 pounds (occasionally)   What We Offer: Duration: 15 weeksMaximum Hours per Week:20Pay Rate: $11 hourly  Target Start Date: May 18, 2026  <div> </div>

IDEA Public Schools

Intern - Temporary - Technology Operations (Immediate Opening)

Administrative Skills

Communication Skills

Computer Systems

Customer Satisfaction

Customer Support/Service

Data Analysis

Data Entry

Data Quality

Establish Priorities

Hardware Repair

Help Desk

Identify Issues

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Multitasking

Operational Support

Options Analysis

Project Execution

Project Lifecycle

Psychology

Reporting Skills

Set Goals

Software Configuration Management

Software Installation

Systems Administration/Management

Team Lead/Manager

Team Player

Technical Operations

Time Management

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Technical Support Representative - Onsite Teleperformance USA

Intern - Temporary - Technology Operations (Immediate Opening) IDEA Public Schools

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