30 Results for

IT Support Jobs in Lacey, WA

Jobs

New!

Tukwila, WA5 days ago

Temporary
Contractor
Full-time

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

Olympia, WA16 days ago

Remote

$84,120–$113,148 Per Year
Full-time
Employee

As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network, Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women. RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

Woodmont Beach, WA30+ days ago

$26–$27 Per Hour
Full-time
Employee

Handles the basic IT issues and problems, and refers more complex issues to higher-level staff. Our IT Technical Analyst provides exceptional technical customer service to our employees and vendors.

Lacey, WA11 days ago

$97,760–$124,752 Per Year
Full-time
Employee

Ecology employees may be eligible for the following: Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave, 11 Paid Holidays per year, Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), Employee Assistance Program, Commute Trip Reduction Incentives,Combined Fund Drive, SmartHealth *Click here for more information. This includes architecting secure, scalable solutions across cloud and on-premises environments, optimizing performance for agency-wide systems, and building automated data pipelines that support environmental science, operational efficiency, and statewide decision-making.

Kent, Washington11 days ago

$37.80–$40.95 Per Hour

Joint Base Lewis-McChord, WA10 days ago

$115,000–$120,000 Per Year

Experience with customer service providing technical support to end users either in person, through email, or over the phone, including troubleshooting hardware and software issues across IT assets, including NIPR, SIPR, and JWICS desktops, VOIP phones, (D)VTCs, printers, and peripheral devices. Experience performing Tier 1-2 troubleshooting and resolution for hardware, software, and connectivity issues by isolating faults, repairing equipment, applying approved software patches, and performing backup/recovery operations as needed.

Tukwila, Washington7 days ago

$72,087–$108,131 Per Year

Tukwila, WA24 days ago

About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. Together, we take ownership for what we do - whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

Olympia, WA13 days ago

$23.32–$48.03 Per Hour

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. **Job Description** **Job Description: Federal Project Manager - Critical Support** **Company Overview:** We're on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives.

New!

Olympia, WA6 days ago

$20.83–$26.25 Per Hour

Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Key Responsibilities** + Perform initial triage and basic troubleshooting for routine end-user issues involving workstations, approved software, printing, email, and account access using documented checklists and scripts.

Tacoma, WA16 days ago

Contractor

FortunaBMC, a Veteran-Owned Business, is a staffing agency that partners with clients across the public sector to deliver highly skilled IT professionals supporting essential government programs and technology initiatives. By joining our network, you position yourself for priority consideration for new roles with our public and private sector clients.

Olympia, WA16 days ago

Key Responsibilities** · Serve as the single point of contact for IT issues, queries, and service requests via phone, email, chat, or other customer-provided channels; switch channels as required. **Location** New hires will be hired **nationwide,** where you will work alongside other experienced Cognizant associates delivering technology solutions.

Olympia, WA14 days ago

Remote

Preferred qualifications:** + Proficient in MS Office applications including Word, Excel, PowerPoint, and Outlook + Experienced working effectively in a high-volume, team-oriented environment + Thrives in a fast-paced, deadline-driven environment + Strong written and oral communication skills + Willingness to work occasional evenings or overtime as needed **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The Employer Notice Helpdesk (ENHD) at Accenture plays a vital role in supporting the Centers for Medicare & Medicaid Services (CMS) by triaging inbound calls from employers who receive notices related to their employees' health coverage through the Health Insurance Marketplace.

New!

Olympia, WA4 days ago

Remote

$37,055–$52,935 Per Year

This remote position is U.S.-based only (excluding U.S. territories) **What You'll Do** + Effectively utilize customer support skills to maintain a positive working relationship between sales, its customers, and partners + Demonstrate positive customer support skills validated by maintaining a high level of customer satisfaction + Provide first-line diagnostic/troubleshooting support and technical expertise via phone and email to ensure customer satisfaction + Answer customer questions and inquiries across the entire suite of EBSCO products + Perform problem determination/problem source identification to understand the root cause of a customer's issue + Collaborate and negotiate with other support operations/organizations to prioritize and diagnose problems to resolution + Instruct clients with an explanation of product features, installation, configuration, and deployment of product upgrades, both verbally and in writing + Communicate action plans to the client or EBSCO representative as appropriate + Troubleshoot and resolve specific product-related issues while maximizing customer satisfaction + Conduct independent research in order to find solutions to customer problems + Contributes to department attainment of organizational objectives and high client satisfaction **Your Team** Our team enjoys the flexibility and greater work life balance that working remotely offers. **About You** + 2 Years of experience in an application support or software support role + Proven experience supporting enterprise or customer-facing applications + Must have excellent communication skills, with the ability to translate technical issues into user-friendly language + Experience working with issue tracking/ticketing systems **What sets you apart** + Strong working knowledge of MS Office Suite + Strong organization skills a must + Ability to work well in a team environment + BA/BS degree or equivalent practical experience in Customer Support or call center environment + Bi-lingual (Spanish) **Pay Range** USD $37,055.00 - USD $52,935.00 /Yr.

New!

Olympia, WA1 day ago

ESSENTIAL DUTIES AND RESPONSIBILITIES: + Check in Center guests from Check in sheet provided + Distribute Linens + Ensure that guest list is accurate and complete + Permit only guests assigned access to the Center + Maintain Center Logs Book + Complete daily data reports and other reports as required + Contact Police, Medics or Fire Department by calling 911 as needed + Evacuate the building when necessary, ensuring all guests are accounted for + Write reports of all incidents and accidents + Report any cases of suspected abuse or injury immediately to a supervisor or office staff + Report any needed repairs or supply requests to supervisor or business administrator + Customer service mindset + Enforce building and program rules and policy. + General knowledge of business protocols + Perform other tasks as necessary as assigned or requested by your supervisor EDUCATION AND WORK EXPERIENCE: + High School Diploma or the equivalent + Previous work experience in programs that work with individuals with higher levels of need + CPR certified + 2 years of customer service experience KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

New!

Olympia, WA6 days ago

$21.97–$42.88 Per Hour

Ability to obtain the appropriate government security clearance is required._** **Overview** As a Technical Solution Analyst I on the Federal Aligned Support Team, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Olympia, WA7 days ago

$52,900–$68,690 Per Year

Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. It also leverages IT service management tools to log, track, and update tickets, and contributes to knowledge articles, user guidance, and basic training to improve self-service and reduce recurring issues across mission-critical systems.

Olympia, WA13 days ago

$47,700–$54,600 Per Year

Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. This role helps sustain the operational health, security posture, and usability of end-user devices, local technology assets, and collaboration capabilities that support day-to-day mission execution.

Olympia, WA12 days ago

What You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills and exceed customers' expectations + Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems + Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions + Properly escalate unresolved issues to the next level of support with strong supporting documentation + Following documented processes to resolve customer issues + Ensure proper recording, categorization, documentation, and closure of all tickets + Analyze the impact and urgency of customer's issues and prioritize appropriately + Recommend procedure modifications or improvements + Drive positive results in Customer Experience through timely responses and professional interaction + Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge of Service Desk procedures, products, and services + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + 6-12 months' experience in a Service Desk role and/or technical support role + 6-12 months of customer service experience in a professional industry + High School Diploma or GED + **Bilingual in English and Italian languages (both written and oral)** + Strong troubleshooting and documentation skills + Excellent customer service skills + Strong attention to detail and strong communication skills (both written and oral) + Excellent work ethic + Problem-solving skills + Solution driven + **Ability to work weekdays from 7:30am - 11:30am EST** Preferred: + Associate degree preferred in related field. Part-Time Bilingual (Italian/English) Service Desk Analyst **Req number:** R7729 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.

New!

Olympia, WA6 days ago

$25.78–$37.27 Per Hour

The role owns complex incidents and service requests, performing deep diagnostics across hardware, operating systems, productivity and collaboration tools, and line-of-business applications while coordinating with higher-tier teams to drive resolution and meet service-level commitments. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience.

Olympia, WA14 days ago

$67,900–$132,500 Per Year

Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Key Responsibilities** + Supervise day-to-day service-desk operations for an assigned shift, including ticket intake, triage, documentation, and resolution workflows in line with agreed service levels.

New!

Olympia, WA3 days ago

$79,400–$79,931 Per Year

Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. **Position Overview** The Field Office Support Lead manages field IT support operations to ensure end-user devices, connectivity, and local infrastructure at distributed offices remain reliable, secure, and compliant.

New!

Olympia, WA3 days ago

$20–$21.25 Per Hour

Communications Responsibilities:** + Foster collaboration with key stakeholders to inform the importance of education, training and experience impact on higher quality + Foster collaboration and relationships with key partners, such as regulatory systems **Required Skills:** + Strong organizational skills + Excellent attention to detail + Excellent writing skills + Active listening skills + Strong computer skills + Knowledge of MS Windows, Excel and Word + Very strong customer service orientation + Proven ability to effectively present information and respond to questions from leadership, clients and customers + Ability to manage time effectively in a fast paced environment + Thorough attention to detail + Fluent communication and interpersonal skills with customers, business teams, and technical colleagues + Proven analytical and problem-solving abilities + Strong file management skills (electronic and paper) **Required Experience:** + Bilingual in Spanish and English + Experience in help desk or call center environment, such as application support or client/ customer service. + **General Duties** + Customer service and troubleshooting with Registry participants (early education and care providers and workforce) and related training and technical assistance providers + Problem solving/brainstorming of Registry functions + Interface with program administrators and registry customers via phone and email + Return daily phone calls and emails + Answer phones during individually assigned phone times + **Registry Responsibilities** + Enters data into Registry and Member's profile + Serve as customer service representatives to the early childhood workforce, answering customer calls and delivering registry support and technical assistance (TA) on Registry and Learning Management System + Specialists process emails, enter Registry data in order to process all applications, and verify education and professional development hours.

Sumner, WA11 days ago

$30–$40 Per Hour

Skill Requirements• Advanced troubleshooting across Windows endpoint, identity, and messaging environments• Strong knowledge of Active Directory and Group Policy administration• Experience supporting Exchange (On-Prem and Online) environments• Advanced experience with Microsoft Intune and endpoint/device management• Proficiency in PowerShell scripting and automation development• Experience with MDM solutions supporting Apple iOS/iPadOS devices• Ability to develop diagnostic, reporting, and remediation tools• Strong problem management and root cause analysis capabilities• Experience with change management processes• Ability to manage vendor escalations and coordinate across technical teams• Strong analytical thinking, documentation, and communication skills• Ability to lead initiatives and mentor junior team members. Advanced Technical Support & Troubleshooting• Lead diagnosis, troubleshooting, and resolution of complex endpoint, identity, and messaging issues across enterprise environments• Perform advanced Windows troubleshooting, including system-level and performance-related issues• Facilitate and coordinate resolution of advanced Exchange On-Prem and Exchange Online issues in partnership with Systems Administrators• Lead advanced troubleshooting and support for Intune, including policy management, compliance, and deployment collaboration• Provide advanced lifecycle management and troubleshooting for Apple iOS/iPadOS devices via MDM.

New!

Olympia, WA4 days ago

$50,606–$67,473 Per Year

Location Based Pay Ranges $50,606 - $67,473 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $53,144 - $70,848 in these states: CO HI MI MN NC NH NV OR RI $55,671 - $74,221 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. To learn more about Life at Lumen and how we live the Lumen 8, please visit: https://jobs.lumen.com/global/en/life-at-lumen **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Sumner, WA10 days ago

$30–$40 Per Hour

We are proud to be working with some of the region's largest energy companies as we continue to modernize their electric systems, move towards de-carbonization, and maintain thousands of miles of overhead and underground lines serving millions of residential and commercial customers. This position serves as a senior escalation point within the Helpdesk, working cross-functionally with infrastructure and systems teams while mentoring junior technicians and driving continuous improvement initiatives.

New!

Olympia, WA5 days ago

$70,000–$75,000 Per Year

What You'll Do** + Service Delivery & Performance: + Own daily Service Desk operations, ensuring SLA/SLO targets are met or exceeded across all support channels - voice, chat, email, and ticket + Monitor and analyze key performance indicators (KPIs) including First Level Resolution (FLR), Customer Satisfaction (CSAT), Average Handle Time (AHT), ticket aging, and abandon rates + Proactively identify performance trends, root causes, and corrective action opportunities before they escalate to client-impacting issues + Manage real-time queue health and staffing coverage, adjusting priorities and resources as volume and complexity shift throughout the day + Serve as the primary escalation point for complex, sensitive, or high-priority incidents - driving resolution with urgency and clear communication + Team Leadership & Development: + Lead, coach, and develop a team of Service Desk Agents and Sr. + Conduct regular 1:1s, team huddles, and performance reviews that are developmental in nature - focused on growth, not just metrics + Partner with HR and senior leadership on performance improvement plans, disciplinary actions, and talent decisions + Support the onboarding and ramp of new team members, ensuring they are set up for success from day one + Act as a mentor and sounding board for Sr.

New!

Olympia, WA1 day ago

$114,000–$142,000 Per Year

WE VALUE** + Demonstrated ability to initiate, negotiate and close sales via telephone + Proficiency creating solutions around Lifecycle management and enterprise mobility managed services + Ability to identify and understand customers' pain points and offer tailored solutions that address their specific mobile lifecycle management needs. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

New!

Olympia, WA1 day ago

$18–$28 Per Hour

Skills & Knowledge** + Empathetic claims handling demeanor + Strong communication, analytical, organizational, and interpersonal skills + PC literate, including Microsoft Office products + Analytical and interpretive skills + Negotiating skills + Ability to create and complete comprehensive, accurate and constructive written reports + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Experience Desk Adjuster - Hawaii License Required **PRIMARY PURPOSE** **:** Handles losses and claims valued up to $15,000 for property and casualty insurers through the thorough examination of documents, records, loss reports, and other relevant documentation.

Olympia, WA9 days ago

$68,800–$94,000 Per Year

Solicit feedback from members of the TPA Claiming Operations Team and champion initiatives that address the evolving needs of our clients + Establish best practice models and structures for claims processing and adjudication, including coordinating involvement from other functional areas (e.g., creation of new technical functions) **Skills for Success:** + Assists with leading daily and weekly TPA claiming functions + Manages/Oversees the Health-aide prior authorization process + Coordinates and communicates risk and issue escalations + Robust data skills, secure data handling, and understanding of data fidelity best practices + Data analysis skills, especially as it relates to optimization opportunities?? Services: + Teaching + Learning Solutions + Data Systems + IT Solutions + Financial Solutions + Equity in Education + Equitable Education + Recovery Services The TPA Claiming Lead will lead all efforts of the TPA Claiming Operations Team within the School-Based Services (SBS) Center of Excellence (COE) Operations functional area.?This position will direct claims management for TPA models.

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IT Support Jobs in Lacey, WA

IT Support Tech - Seattle - 3033337 Apex Systems, Inc.

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Database Administrator (IT Data Management – Senior/Specialist) Department of Ecology

IT Help Desk Support MV Transportation

IT Support Specialist, Journeyman Castalia Systems

IT Support Lead - Sabey Corporation Another Source

IT Support Engineer I, OTS Amazon

Healthcare IT Project Manager - Critical Support I Oracle

IT Analyst ASM Research, An Accenture Federal Services Company

Veteran and Military Spouse IT Network Fortuna BMC

Service Desk Support Analyst Cognizant

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Technical Support Representative EBSCO Information Services

Center Support - On Call The Salvation Army

Technical Analyst 1-Support Oracle

Service Desk Agent II ASM Research, An Accenture Federal Services Company

Field Office Technician, Junior ASM Research, An Accenture Federal Services Company

Part-Time Bilingual (Italian/English) Service Desk Analyst CAI

Customer Service Representative, Senior ASM Research, An Accenture Federal Services Company

Service Desk Shift Supervisor ASM Research, An Accenture Federal Services Company

Systems Administration Lead ASM Research, An Accenture Federal Services Company

Bilingual Customer Service Rep Public Consulting Group

Helpdesk Technician III Potelco, Inc.

Account Manager II- Desk Based Sales Lumen

Helpdesk Technician III Quanta Services

Service Delivery Leader CAI

Sr Account Manager (Enterprise Mobility Solutions)-Northeast Honeywell

Experience Desk Adjuster - Hawaii License Required Sedgwick

Lead Analyst, Claims Public Consulting Group

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