FULL_TIME

FEED

HOUR

Key Qualifications:+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems.

<b>IT Support Engineer </b><br/><br/>We are looking for a skilled IT Support Services professional to join our team and deliver outstanding technical assistance to our employees and clients. The IT Support Services associate will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical skills, technical knowledge, and a customer-oriented approach to help users resolve their IT challenges efficiently.<br/><br/><b>Key Responsibilities: </b> <ul><li style="margin-left:8px">Provide frontline IT support, responding to technical issues submitted through phone, email, and ticketing systems within agreed-upon SLAs.</li><li style="margin-left:8px"> Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and printers.</li><li style="margin-left:8px">Install, configure, and update operating systems, software, and hardware for new and existing users.</li><li style="margin-left:8px">Manage user accounts, including setting up new accounts, handling password resets, and managing permissions.</li><li style="margin-left:8px">Troubleshoot network issues, including Wi-Fi connectivity, VPN access, and network printer issues.</li><li style="margin-left:8px">Document solutions and troubleshooting steps for recurring issues and update the knowledge base for future reference.</li><li style="margin-left:8px">Monitor and maintain IT systems and networks to proactively identify potential issues and prevent disruptions.</li><li style="margin-left:8px">Collaborate with other IT team members and escalate complex issues to senior engineers as needed.</li><li style="margin-left:8px">Support IT projects such as system upgrades, software deployments, and network expansions.</li><li style="margin-left:8px">Ensure security measures are followed to protect the integrity of data and systems.</li></ul><br/><b>Key Qualifications:</b><ul><li class="paragraph" style="margin-left:32px">+2 years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology. network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell, technical process and procedure documentation.  </li></ul><ul><li class="paragraph" style="margin-left:32px">Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers  </li></ul><ul><li class="paragraph" style="margin-left:32px">Excellent computer proficiency (MS Office - Word Excel and Outlook) </li></ul><ul><li class="paragraph" style="margin-left:32px">Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service  </li></ul><ul><li class="paragraph" style="margin-left:32px">Ability to work independently and to carry out assignment to completion within parameters of instructions given, prescribed routines, and standard accepted practices  </li></ul><ul><li class="paragraph" style="margin-left:32px">High School diploma or GED required  </li></ul><ul><li class="paragraph" style="margin-left:32px">Associate degree preferred </li></ul><b>Preferred Experience:</b><ul><li style="margin-left:8px">Experience with ConnectWise </li><li style="margin-left:8px">Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).</li><li style="margin-left:8px">Experience with cloud platforms like AWS, Azure, or Google Workspace.</li><li style="margin-left:8px">Knowledge of ITIL practices and IT service management.</li></ul> <br/><b>What we do for you</b> <br/>At COURSER we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.  <br/> <br/><b>Benefit Highlights</b> <ul><li class="paragraph" style="margin-left:32px">Competitive benefits package, including medical, dental, vision, and life insurance </li></ul><ul><li class="paragraph" style="margin-left:32px">401k match  </li><li class="paragraph" style="margin-left:32px">Flexible PTO</li><li class="paragraph" style="margin-left:32px">10 Holidays including your Birthday and a Floating Holiday!  </li><li class="paragraph" style="margin-left:32px">Gym reimbursement  </li><li class="paragraph" style="margin-left:32px">Amazon Prime reimbursement </li><li class="paragraph" style="margin-left:32px">40 Hours for Volunteer Time  </li><li class="paragraph" style="margin-left:32px">Paid Maternity and Paternity leave  </li><li class="paragraph" style="margin-left:32px">Paid certifications </li><li class="paragraph" style="margin-left:32px">Learning and development programs  </li></ul><br/>Courser is an equal opportunity employer.  Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.   <br/> <p>Powered by JazzHR</p>

Courser

IT Support Services I - Help Desk

Amazon Web Services (AWS)

Analysis Skills

Cloud Computing

Communication Skills

CompTIA - Computing Technology Industry Association

CompTIA A+

CompTIA Network+

Computer Skills

Customer Relations

Customer Support/Service

Data Quality

Desktop PC

Documentation

Email Technology

Endpoint Security

Firewall Administration

Hardware Installation

Help Desk

High School Diploma

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Information Technology & Information Systems

Knowledge Base

Laptop PC

MCSA - Microsoft Certified Systems Administrator

Microsoft Active Directory

Microsoft Excel

Microsoft Office

Microsoft Outlook

Microsoft Product Family

Microsoft Windows Azure

Microsoft Word

Mobile Devices

Network Administration/Management

Network Configuration Management

Network Security

Network System Software

Presentation/Verbal Skills

Printers

Problem Solving Skills

Reimbursement

Service Level Agreement (SLA)

Software Upgrades

Systems Administration/Management

Systems Maintenance

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technical Delivery

Technical Support

Time Management

User Account Administration

VPN (Virtual Private Network)

Wi-Fi

Windows PowerShell

Writing Skills

partner JazzHR

UNKNOWN

OTHER

Bowling knowledge is a plus, as you'll be assisting customers in booking lanes and providing support for our bowling services. The ideal candidate will have at least 1-2 years of customer service experience, with a preference for candidates who can work night shifts.

<h3>Job Description</h3><p>We are seeking a friendly, professional, and customer-focused individual to join our team as a Front Desk Associate. The ideal candidate will have at least 1-2 years of customer service experience, with a preference for candidates who can work night shifts. Bowling knowledge is a plus, as you'll be assisting customers in booking lanes and providing support for our bowling services. We are looking for a candidate who knows their way around a cash register and can easily operate it. Making sure all transactions run smoothly and every customer is satisfied with the service. Excellent communication skills are paramount to help us continue to delight our customers and provide them with an outstanding experience.</p><p>A qualified candidate must also be able to follow instructions and be a successful member of our team. Previous experience is an advantage, and solid math and multitasking skills are a must. </p><h3>Responsibilities</h3><ul><li>Greeting customers when entering and leaving the premises</li><li>Assist guest with reservations, check-ins, and other inquiries.</li><li>Provide excellent customer service, resolving concerns promptly and professionally.</li><li>Handle payment transactions and operate the front desk systems.</li><li>Assist in managing and organizing bookings for bowling lanes.</li><li>Maintain a cleans, welcoming front desk area.</li><li>Ensure smooth guest experiences by anticipating and fulfilling customers needs.</li></ul><h3>Job Requirements:</h3><ul><li>Able to work nights and weekends</li><li>Experience with POS systems and cash registers</li><li>Basic computer knowledge</li><li>Good math skills</li><li>Excellent communication skills</li><li>Ability to effectively resolve complaints</li></ul><p><strong>Qualifications</strong></p><ul><li>At least 1-2 years of customer service and POS experience.</li><li>Strong communication skills and a friendly demeanor.</li><li>Ability to work nights and weekends.</li><li>Bowling knowledge is a plus but not required.</li><li>Proficiency with basic computer systems and cash handling.</li><li>Ability to multitask in a fast-paced environment.</li></ul><p><strong>Why join us?</strong></p><ul><li>Competitive pay.</li><li>Fun team-oriented environment.</li><li>Opportunities for growth and advancement.</li><li>Work in a vibrant atmosphere with the potential to learn about bowling operations.</li></ul><p><strong>How to Apply</strong></p><p>If you're ready to join our team as a front desk associate, please submit your application. We look forward to hearing from you!</p><p>Premier Lanes - Is part of the Malco Theatres family. These Family Entertainment Center (FEC) feature bowling and fun and games for the entire family. </p><h3>Salary</h3>Starting at $8.50 per hour<h3>Benefits</h3>Tips, Flexible schedule, Employee discount<h3>Job Type</h3>Part time<h3>Schedule</h3>Night shift, Day shift, Holidays, Weekend availability, Monday to Friday

Premier Lanes

Front Desk Associate

Computer Systems

Customer Satisfaction

Mathematics

Multitasking

Point of Sale (POS) Systems

Resolve Customer Issues

Team Player

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IT Support Services I - Help DeskCourser

Front Desk AssociatePremier Lanes

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