NewJunior Helpdesk Technician Optima Tax ReliefJunior Helpdesk TechnicianSanta Ana, CAThe Junior Helpdesk Technician for Optima Tax Relief, LLC ("Optima") is located in the Santa Ana, California office and reports to the Senior Manager, IT. The essential functions include, but are not limited to the following: Serve as first point of contact for employee IT support requests via phone, email, in person, or ticketing system.
Senior Manager, Service Desk LA28Senior Manager, Service DeskLos Angeles, CaliforniaSummary: Reporting to the Head of IT Service Delivery, the Senior Manager, Service Desk will lead and mentor a team of technology support professionals within a fast-growing organization, always ensuring a high-level of customer service. Genuinely enjoy customer service-oriented support, possess knowledge across a wide range of technical topics, and thrive on finding solutions to technical issues in a fast-paced environment.
Junior CIC Analyst MaximusJunior CIC AnalystLos Angeles, CARemoteFull timeMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. - Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
Senior Technology Trainer McDermott Will & EmerySenior Technology TrainerLos Angeles, California$102,000–$130,000 / yearThe Senior Technology Trainer designs and conducts general and legal-specific training programs for the firm’s personnel utilizing classroom, eLearning, and individualized training forums. Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations.