OTHER

FEED

UNKNOWN

YEAR

Overview:
Position SummaryAs an IT Systems Administrator, you will be instrumental in overseeing the performance and availability of servers, services, VMware Environment, and the Virtual Desktop Infrastructure (VDI) (Citrix) environment. You will ensure that all hardware, operating systems, and critical applications remain accessible and efficient, thus contributing to our organization's seamless operations.

Responsibilities:
Essential Job Functions System Support and Troubleshooting <ul><li style="margin-bottom: 0in;">Provide advanced-level support for day-to-day operations involving user desktops, servers, and related software or hardware, collaborating with team members to troubleshoot and resolve client/server issues.</li><li style="margin-bottom: 0in;">Manage and support for VMware virtual environments and SAN-based storage systems, including HPE Alletra devices.</li><li style="margin-bottom: 0in;">Manage and support for Citrix VDI environments and Nutanix systems.</li><li style="margin-bottom: 0in;">Actively engage in problem management, identifying risks and opportunities for system enhancement, and effectively resolving client/server issues.</li><li style="margin-bottom: 0in;">Configure and support remote desktop services/terminal servers for seamless client application access.</li><li style="margin-bottom: 0in;">Liaise with external vendors for troubleshooting, support, and system upgrades</li><li style="margin-bottom: 0in;">Provide after-hours network support as required, ensuring 24/7 system availability.</li></ul>Security and Compliance<ul><li style="margin-bottom: 0in;">Oversee system security, including operating system safety measures, application security, and access procedures.</li><li style="margin-bottom: 0in;">Adhere to and support the company's Quality System, ISO, and medical device requirements.</li></ul>System Upgrades and Maintenance<ul><li>Take charge of planning and executing OS upgrades, software patches, and data migrations between systems.</li><li>Plan and execute VMware host, vCenter, and SAN firmware upgrades in alignment with IT standards and maintenance windows.</li><li>Ensure servers are regularly patched in accordance with IT policies and procedures, maintaining system integrity.</li><li>Plan, size, and maintain Windows servers and the services that run on them, ensuring system performance and stability.</li></ul>Disaster Recovery and Performance Monitoring<ul><li style="margin-bottom: 0in;">Assist with the planning, implementation, and testing of backup and recovery measures (Disaster Recovery).</li><li style="margin-bottom: 0in;">Monitor and update Key Performance Indicators (KPI’s), aiding in performance management.</li><li style="margin-bottom: 0in;">Support backup, replication, and disaster recovery strategies across VMware and SAN, and CommVault platforms, ensuring recoverability and performance objectives are met.</li></ul>Software Management <ul><li style="margin-bottom: 0in;">Support CAD/CAM and PDM environments and manage software licensing.</li><li style="margin-bottom: 0in;">Handle network license management/installation software resources.</li><li style="margin-bottom: 0in;">Configure, support, and maintain the corporate Citrix VDI environment, including managing the corporate IGEL imaging server.</li><li style="margin-bottom: 0in;">Coordinate with vendors for software acquisition, licensing, and upgrades. </li></ul>Organizational Participation and Documentation <ul><li style="margin-bottom: 0in;">Participate in company meetings and Operational Excellence Programs.</li><li style="margin-bottom: 0in;">Maintain an organized work area (5S) and document software and server environments.</li><li style="margin-bottom: 0in;">Conduct training sessions for other staff members on new systems, applications, or procedures and create user-friendly documentation and resources.</li><li style="margin-bottom: 0in;">Capable of working in a manufacturing environment and completing all other assigned duties.</li></ul>

Qualifications:
Minimum Requirements, Education & Experience <ul><li>A bachelor’s degree in information technology, Computer Science, or a related field is preferred, although an associate degree with relevant experience will be considered.</li><li>Proven experience in administering Microsoft's Office 365 suite.</li><li>Hands-on experience with Active Directory and Windows Server management.</li><li>Comprehensive understanding of cloud and/or hybrid architectures for computing and storage, with a preference for experience with platforms like AWS, Azure, or Google Cloud.</li><li>Practical experience in supporting and managing CAD/CAM and PDM environments, including software license management.</li><li>Strong problem-solving skills with the ability to troubleshoot complex technical issues and develop effective solutions.</li><li>Quick learner with the ability to adapt to and master new technologies as needed to meet evolving IT needs.</li><li>Clear and effective communication skills, both verbally and in writing, with the ability to translate complex technical information to non-technical users.</li><li>Exceptional attention to detail with a strong emphasis on accuracy and quality.</li><li>Excellent organizational skills, with the ability to manage various tasks simultaneously and meet deadlines.</li><li>Experience with vendor management and knowledge sharing practices would be advantageous.</li></ul> Desirable Criteria & Qualifications<ul><li style="margin-bottom: 0in;">IT certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or AWS Certified SysOps Administrator</li><li style="margin-bottom: 0in;">Continuing education; including participation in local chapters, associations, and/or organizations</li></ul>#LI-JW1

Pay Range:
USD $66,560.00 - USD $99,840.00 /Yr.

Pay Range Details:
This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full hiring range is shared for transparency, offers are rarely made at the minimum or maximum of the range.

Company Benefits:
All Employees:Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.   20+hours:Cretex’s medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.   30+ hours:Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.   (Some benefits are subject to eligibility criteria.)  Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.   Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit <a href="http://www.dhs.gov/E-Verify" target="_blank" style="color: inherit;" rel="noopener">www.dhs.gov/E-Verify</a>.

Cretex Companies, Inc.

IT Systems Administrator

Amazon Web Services (AWS)

Applications Security

CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing)

Citrix Product Family

Cloud Architecture

Cloud Computing

Communication Skills

CompTIA - Computing Technology Industry Association

CompTIA Network+

Computer Architecture

Computer Firmware

Computer Science

Computer Security

Data Migration

Data Recovery

Desktop PC

Desktop Virtualization

Detail Oriented

Disaster Recovery

Employee Benefits

High Availability

Hybrid Cloud

ISO (International Organization for Standardization)

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Installation Software

License Management

Life Insurance

Manufacturing

Medical Equipment

Microsoft Active Directory

Microsoft Office

Microsoft Remote Desktop Services (fka Terminal Services)

Microsoft Windows Azure

Microsoft Windows Server

Multitasking

Network Administration/Management

Network Support

Office Suites

Operating Systems

Organizational Skills

Performance Analysis

Performance Management

Performance Metrics

Problem Solving Skills

Product Data Management (PDM)

Replication and Remote Mirroring

Resolve Customer Issues

Risk Analysis

Security Monitoring

Software License Management

Software Licenses

Software Patches

Software Upgrades

Storage Area Network (SAN)

System Operations

Systems Administration/Management

Systems Maintenance

Testing

Time Management

VMWare

VMWare vCenter

Vendor/Supplier Management

[AW]-iCims

ADAPTED_NOW

Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone. Maintains end user documentation, knowledge base and recurring communications to end user community to help achieve first call resolution.

<div><h2>Help Desk I</h2><div>A DAY IN THE LIFE<ul><li>Serves as the primary IT contact for helpdesk support calls across the entire end user environment.</li><li>Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone. Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.</li><li>Strives to provide first call resolution for all end users.</li><li>Maintains end user documentation, knowledge base and recurring communications to end user community to help achieve first call resolution.</li></ul>WHAT YOU’LL NEED<ul><li>One to three years of experience in the installation, configuration, and support of Windows based computer hardware, software, and peripherals required. Previous experience in and strong focus on customer service required.</li><li>Minimum of a two-year post-secondary degree in Information Technology or related field, or equivalent combinations of education and work experience required.</li></ul>WHAT WILL SET YOU APART<ul><li>Service Now experience is preferred.</li></ul><ul><li/></ul></div></div>

Distinctive Staffing Solutions

Help Desk Analyst

Analysis Skills

Computer Hardware

Computer Software

Customer Support/Service

Help Desk

Knowledge Base

Microsoft Windows System Administration

Peripheral Hardware

ServiceNow

Technical Support

User Documentation

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IT Systems AdministratorCretex Companies, Inc.

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