The Technical Solutions Specialist is responsible for providing onsite support to SHC end users and networking equipment in the San Francisco Bay Area, including all onsite installation, configuration, repair, and maintenance for a variety of end user devices and network devices, coordination of OEM parts or maintenance as required, and support of end users through incident resolution in collaboration with the SHC service desk and desktop engineering teams. Strong experience troubleshooting, repairing, and supporting the following: Windows 10, Windows 11, and Mac operating systems, as well as common end user computing applications (e.g., MS Office 365, Outlook, VPN); HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 of these hardware systems.