NewClient Support - Associate Epitec, IncClient Support - AssociateFife, WAThe ideal candidate will have strong desktop support experience, excellent customer service skills, and the ability to troubleshoot and resolve technical issues independently. Epitec is seeking an experienced IT Support Specialist / Client Support Associate to join a leading foodservice organization in Fife, WA .
NewInformation Technology Professional (IT Support) U.S. NavyInformation Technology Professional (IT Support)Federal Way, WAKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
NewRemote Associate Project Engineer - Imaging and IT Support Fujifilm CorporationRemote Associate Project Engineer - Imaging and IT SupportOlympia, WARemoteA leading healthcare technology firm is seeking an Associate Project Engineer to provide remote support for the Project Engineering team. This entry-level position involves assisting with software deployments, monitoring processes, and collaboration with project teams.
NewIT Customer Support - Entry State of WashingtonIT Customer Support - EntryOlympia, WARemote$64,248–$86,436 / yearAs a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network, Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women. RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
NewIT Service Desk Analyst IT & Tech · Olympia Legends Hospitality, LLCIT Service Desk Analyst IT & Tech · OlympiaOlympia, WAWorking closely with senior members of the team, you'll gain exposure to Microsoft 365, Windows and macOS environments, endpoint management tools, and wider IT infrastructure, while building the technical and customer service skills needed to progress your career in IT. Working as part of the Corporate IT team, you will provide first-line technical support to colleagues across the business, helping to ensure IT systems, devices, and applications operate effectively.
NewIT Help Desk IntelliPro Group Inc.IT Help DeskFife, WAWe are seeking an experienced IT Specialist to provide frontline technical support for enterprise infrastructure, end-user computing, and business applications. This role supports both office and distribution center environments, ensuring reliable technology operations while delivering exceptional customer service.
Director of IT Caldera CareDirector of ITGig Harbor, WAFull timeAs required by state and local law, Caldera Care provides a reasonable pay scale to include the hourly or salary range that Caldera Care expects to pay for roles they may be hired in Washington, as stated below: Pay: Starting at $140,000/YR . Caldera Care is a leading post-acute and long-term care provider dedicated to delivering exceptional care across our network of skilled nursing and rehabilitation facilities throughout the Pacific Northwest.
IT - Customer Technical Specialist III Artech LLCIT - Customer Technical Specialist IIIHome, CA$15–$18 / hourThe IT Service Desk Technician provides technical assistance to HHS-VIP and HHS users, answers questions; resolves computer problems for clients via telephone or electronically, and onsite as needed; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: "2 years of experience with a Bachelor s; 0 years of experience with Masters, or 4 years with High School diploma.
Veteran and Military Spouse IT Network Fortuna BMCVeteran and Military Spouse IT NetworkTacoma, WAContractorFortunaBMC, a Veteran-Owned Business, is a staffing agency that partners with clients across the public sector to deliver highly skilled IT professionals supporting essential government programs and technology initiatives. By joining our network, you position yourself for priority consideration for new roles with our public and private sector clients.
NewIT Specialist MMC GroupIT SpecialistFife, WA$28–$30 / hourThroughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. In this onsite role, you will serve as the first point of contact for internal employees, resolving hardware, software, and network issues while ensuring a high level of customer satisfaction.
IT SPECIALIST (SYSADMIN) U.S. Department of DefenseIT SPECIALIST (SYSADMIN)Tacoma, WA$100,602–$130,786 / yearCustomer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Time-in-grade documentation: If you are applying for a higher grade and your SF-50 has an effective date within the past year, it may not clearly demonstrate you meet the one year time-in-grade requirement so you will need to provide an SF-50 which clearly demonstrates you meet the time-in-grade requirements (examples of appropriate SF-50s include Promotions, Within-grade Grade/Range Increases, and SF-50s with an effective date more than one year old).
Desktop Support Technician PsomasDesktop Support TechnicianTacoma, WA$25–$28 / hourProvide support for desktops, laptops, mobile devices, printers, and peripherals while troubleshooting and resolving hardware, software, connectivity, and printing issues. In this hands-on support position, you'll provide frontline technical assistance, troubleshoot day-to-day technology issues, and help ensure employees have a reliable and seamless technology experience.
IT Administrator IV/Patch Management Specialist, Senior ASM Research, An Accenture Federal Services CompanyIT Administrator IV/Patch Management Specialist, SeniorOlympia, WA$99,300–$158,688.61 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The specialist leads coordination with security, infrastructure, and end-user support teams, driving automation, audit readiness, and continuous improvement of patching processes and toolsets.
NewIT Professional U.S. NavyIT ProfessionalFederal Way, WAKey Responsibilities As an Information Systems Technician, design, operate, secure, and restore networks, servers, and communication systems that support naval operations; as a Cryptologic Technician Networks specialist, conduct offensive and defensive cyber operations, investigate and track adversary activity, and help protect Navy networks and critical systems; as an Intelligence Specialist, collect and analyze information on adversaries, environments, and weather and create intelligence products and briefings for commanders. Pathways, Training & Advancement Recruit Training followed by Class A School in an information warfare specialty, such as IT or CTN at information warfare training sites and IS at intelligence training commands; advanced C schools and follow on training in areas such as cyber operations, network defense, digital forensics, signals analysis, targeting, imagery, language, and mission systems; progressive advancement based on qualifications, performance, and warfare pins such as Information Warfare and platform specific warfare designations.
IT SPECIALIST (DATAMGT) U.S. Department of DefenseIT SPECIALIST (DATAMGT)Tacoma, WA$100,602–$130,786 / yearExamples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation.
Desktop Support Technician I Empower AI Inc.Desktop Support Technician ITacoma, WashingtonFull timeAs a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.
Manager, Client Support Services Federal Way Public SchoolsManager, Client Support ServicesFederal Way, WADirects the operation of Client Support Services, including the Help Desk and Hardware Repair Team with a customer service driven mindset for the purpose of ensuring access to timely/relevant information and data services, timely technology problem resolution, support and follow-up, for the purpose of ensuring access to information and data services, while also providing accurate and timely technology support and problem resolution to district staff. POSITION SUMMARY: The position of Manager, Client Support Services exists for the purposes of planning, organizing, directing, supervising and evaluating a first rate customer service team providing Tier 1, Tier 2, and Tier 3 in support of the district's mission, vision and goals; coordinating, organizing and supervising Help Desk and Hardware Repair Team in supporting networked devices in all district schools and departments.
Director, IT ConfluentDirector, ITOlympia, WAAbout the Role:** At Confluent, every employee's productivity depends on the systems and services this team delivers - from the laptop they unbox on day one, to the identity that gets them into the apps they use every day, to the network and conference rooms that connect a globally distributed company. This role is for a technical, hands-on leader who thrives on solving real problems for real people, and who can balance operational excellence with the ambition to make IT meaningfully better, faster, and more secure.
Entry-level Life Sciences - Lab System Support CognizantEntry-level Life Sciences - Lab System SupportOlympia, WAContributing to timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance + Familiar with life science and healthcare domain and strong articulation of requirements and technical writing of documentation + Knowledgeable in a clinical or lab space; and familiarity enabling technologies in lab specific software development lifecycle (such as validation, and formal testing procedures of Assays and Methods, LIMS, CDS, SDMS, HPLC, GC, Instrumentation + Engage and interact with business stakeholders to understand business requirements, business scenarios, support testing, and training activities + Strong interpersonal and communication skills, assertiveness and prioritization skills, and can work collaboratively with global project teams **Location(s)** New hires will be deployed to Cognizant office in **Teaneck, NJ (and willing to relocate)** where you will work alongside other experienced Cognizant associates delivering technology solutions. + Knowledge of simple AD account management and network connectivity requirements **Qualifications** + Associates degree or equivalent in Biotechnology, Bioinformatics, Computer Science, Computer Engineering, Software Engineering, Information Systems + Course experiences in Biotechnology Lab Specialist, Biotechnology Laboratory Technician, general Biotechnology courses + Good understanding of Windows Desktop OS support tasks (7 - Win 11) and ability to set up brand new systems.
Deskside Support Engineer SAICDeskside Support EngineerOlympia, WA$40,001–$80,000 / yearRemote and Deskside Experience troubleshooting hardware and software issues + Troubleshooting Microsoft Windows with latest Windows OS + Familiarity with MAC OS + Installation and configuration of new machines in a Windows environment + Smart cards / PIV cards (general knowledge) + Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client + Provide Remote Tool Support + Conference Room / VTC Setups + Travel to various field sites is required, and reliable and independent transportation will be needed + Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust Target salary range: $40,001 - $80,000. **Qualifications** **Top Qualifications, Skills, Experience or Certifications:** + Must be able to obtain a Public Trust Clearance + Deployment of customer hardware and software + Problem Resolution IT support to end users + Customer Service **Job Role Specific Requirements:** The support will range from simple to complex system issues and may include VIP support requirements.
User Support Specialist SercoUser Support SpecialistOlympia, WAThe Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively access and use cPROBE applications and analytical tools. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations.
Support Engineer OracleSupport EngineerOlympia, WA$21.97–$42.88 / hourOracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Ability to obtain the appropriate government security clearance is required._** **Overview** As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite.
Help Desk Agent Cayuse HoldingsHelp Desk AgentOlympia, WA$20–$29 / hourJoin ourTalent Community (https://join.cayuseholdings.com/join/talentcommunity/form) orLanguage Services Talent Community (https://join.cayuseholdings.com/ls/talentcommunity/form) and be among the first to discover exciting new possibilities! **The Work** The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests.
Service Desk Agent II ASM Research, An Accenture Federal Services CompanyService Desk Agent IIOlympia, WA$52,900–$68,690 / yearCompensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. It also leverages IT service management tools to log, track, and update tickets, and contributes to knowledge articles, user guidance, and basic training to improve self-service and reduce recurring issues across mission-critical systems.
NewClient Services and Production Control Manager State of WashingtonClient Services and Production Control ManagerOlympia, WA$98,842–$148,263 / yearThrough this platform, and with support from a Customer Support Center and statewide network of in-person navigators and brokers, individuals and families can shop, compare and enroll in private, qualified health plans (as defined in the Affordable Care Act) or enroll in Washington Apple Health, the state Medicaid program. Required: Five years of progressive management experience overseeing high-performing IT teams responsible for client operations, production control, change/incident management, and help desk functions.
Junior CIC Analyst MaximusJunior CIC AnalystOlympia, WARemoteMaximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4 Job-Specific Essential Duties and Responsibilities: - Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes. Working under the guidance of senior analysts and shift leads, the role focuses on monitoring operational health, maintaining accurate ServiceNow records, producing SITREPs and status updates, and supporting incident coordination and executive communications.
Service Desk Agent Cayuse HoldingsService Desk AgentOlympia, WA$19.50–$20.50 / hourResponsibilities** + Provides high-quality customer service to the client, for the efficient resolution of technology problems and requests + Operates within established guidelines and procedures to independently deliver a full range of services to the customer + Provides complex and unique technical troubleshooting assistance, accurately assesses and records problems in the problem management tool + Provide assistance and information to the customer in a prompt manner + Perform first-line troubleshooting for customers by taking ownership of all customer interactions, utilize appropriate follow-through, and log all customer interactions for escalated matters + Mobile telephony and device support + Video Conference Unit Troubleshooting + IP Telephony setup and support + Creation of end user accounts and setting permissions + Provide end user device management and support, including desktops, laptops, and PDAs + Navigate using remote desktop tools to diagnose and troubleshoot desktop support related issues associated with Windows OS, Microsoft suite of applications, MacOS and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example Service Catalog updates and maintenance, workflow building and editing, custom application deployments and websites, troubleshooting application functionality and integrations) + Provide aid and technical support for the resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident Management Team + Manages continuous improvement through ongoing collection of data and information regarding customer requirements + Monitor and report on performance of IT systems and services + Understand and responds to others' using active listening skills and tactful communication + Communicate direction/resolution at an appropriate technical and business level for the audience using examples and analogies as appropriate to facilitate understanding + Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication + Ensures customer satisfaction through follow up and special efforts + Resolve issues following the parameters and guidelines of the client + Identify potential system problems and escalate to department contact for resolution + Contributes to the accomplishments of team objectives; works collaboratively as a team member towards solutions; solicits input from other team members; demonstrates respect for the ideas and opinions of others; employs trust and openness + Assist new employees with training through shadowing opportunities and explanation of work process **Qualifications** **Here's What You Need** + High school diploma or GED required. Join ourTalent Community (https://join.cayuseholdings.com/join/talentcommunity/form) orLanguage Services Talent Community (https://join.cayuseholdings.com/ls/talentcommunity/form) and be among the first to discover exciting new possibilities!