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This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. AMG Tech Support is seeking skilled, driven technicians to support our growing national client base.

Benefits: <ul><li>Flexible schedule</li><li>Opportunity for advancement</li><li>Profit sharing</li></ul> This Is Not Your Average Tech Job 
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks — one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities <ul><li>Perform a wide range of technical tasks including but not limited to:<ul><li>OS installations, hardware diagnostics, and software setup</li><li>Structured cabling (including drilling, running, and dressing cables)</li><li>Telecom work (punch-downs, demarc extensions, etc.)</li></ul></li><li>Work independently across various environments: retail, medical, restaurant, and corporate</li><li>Maintain a high standard of professionalism with clients</li><li>Be on call and ready to respond to service requests within your territory </li></ul>Preferred Skills & Experience <ul><li>PC and printer troubleshooting experience (a strong plus)</li><li>At least 1 year of I.T. or Telecom experience, and one of the following:<ul><li>A+ Certification</li><li>Network+ Certification</li><li>OR 5+ years verifiable field experience in I.T./Telecom</li></ul></li></ul>Required Equipment & Qualifications <ul><li>Reliable personal vehicle (Public transportation not accepted)</li><li>Valid driver’s license</li><li>Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). </li><li>Laptop with Ethernet port</li><li>Smartphone with mobile hotspot</li><li>Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.</li><li>Punctual, courteous, and presentable</li></ul>Compensation & Perks <ul><li>Paid hourly while on site</li><li>1099 contractor position</li><li>Travel pay included (based on time travel; approx. 80-mile radius from home)</li><li>App-based tracking for job time and travel</li><li>Exposure to new and exciting technologies and clients</li><li>Opportunity to expand your skills and industry knowledge</li></ul>About AMG Tech Support 
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

HARDY INDUSTRIES

Now Hiring IT and Telecom Field Technicians

CompTIA A+

CompTIA Network+

Customer Support/Service

Desktop Administration

Diagnostics Solutions/Software

Drilling

Driver's License

Ethernet

Hardware Installation

Help Desk

High Tech Industry

Information Technology & Information Systems

Laptop PC

Maintenance Services

Medical Office

On Call

Printers

Public Transport

Restaurant

Retail

Retail Operations

Smartphones

Software Administration

Systems Administration/Management

Technical Support

Telecommunications

Telephone Skills

Time Management

Time Tracking

As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. 3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments).

Why GFI?GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're committed to creating an environment where employees can grow, learn, and build long-term careers. If you're looking for a company that truly cares about its people and its customers, GFI Digital is for you. Service Desk Engineer Job Description: As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively.Schedule: This is a Full-Time position with in-office and hybrid schedules available. Key Responsibilities:<ul><li>Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution</li><li>Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients</li><li>Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues</li><li>Troubleshoot network equipment such as switches, firewalls, and wireless access points</li><li>Remediate compromised accounts via anti-virus/malware software</li><li>Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)</li><li>Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)</li><li>Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications</li><li>Provide third-party vendor management assistance</li><li>Ensure that Service Level Agreements are met for all customers</li></ul>Qualifications:<ul><li>3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)</li><li>Working knowledge of Windows Servers and Networking hardware protocols</li><li>Strong documentation skills, producing accurate documentation related to client environments and issue resolution</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment</li><li>Keen attention to detail</li><li>Ability to absorb and retain information quickly</li><li>Highly self-motivated</li><li>Proven analytical and problem-solving abilities</li><li>Solutions-focused</li><li>Ability to multi-task and organize and prioritize deadlines accordingly</li><li>Always exhibit professional appearance and demeanor</li></ul>Preferred Qualifications:<ul><li>Education: College Diploma or Degree in Computer Science</li><li>Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party vendors.</li><li>Certifications: Microsoft, CompTIA, Cisco, and others</li></ul>Soft Skills:<ul><li>Precise attention to detail and a high level of organization</li><li>Excellent communication and interpersonal skills</li><li>Highly self-motivated and directed</li><li>Able to meet deadlines and follow clear instructions</li></ul>Benefits & Perks:We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.Financial & Retirement<ul><li>401(k) with company match to help you plan for the future</li><li>Referral bonus program. Get rewarded for bringing great people to the team.</li></ul>Health & Wellness<ul><li>Medical, Dental, and Vision Insurance</li><li>Health Savings Account (HSA)</li><li>Flexible Spending Account (FSA)</li><li>Life Insurance coverage</li><li>Employee Assistance Program (EAP) for confidential counseling and support services</li><li>Paid Time Off starting on your hire date</li><li>Sick Time Off</li><li>Employee Discount Program for added savings</li></ul>#LI-LD1<ul></ul>

IT Support Jobs in Urbana, IL

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IT Support Jobs in Urbana, IL

Now Hiring IT and Telecom Field Technicians HARDY INDUSTRIES

Service Desk Engineer GFI Digital

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