CAIPart-Time Bilingual (Italian/English) Service Desk Analyst CAIPart-Time Bilingual (Italian/English) Service Desk AnalystOlympia, WAWhat You'll Do** + Provide General IT end-user support + Utilize excellent customer service skills and exceed customers' expectations + Interact via telephone, e-mail, chat and one on one with customers to identify and diagnose technical issues and problems + Provide first level support including but not limited to: resetting passwords, troubleshooting hardware remotely (Laptops, iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other applications utilized by the client), and other "how-to" questions + Properly escalate unresolved issues to the next level of support with strong supporting documentation + Following documented processes to resolve customer issues + Ensure proper recording, categorization, documentation, and closure of all tickets + Analyze the impact and urgency of customer's issues and prioritize appropriately + Recommend procedure modifications or improvements + Drive positive results in Customer Experience through timely responses and professional interaction + Demonstrate self-direction in meeting targets for performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge of Service Desk procedures, products, and services + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + 6-12 months' experience in a Service Desk role and/or technical support role + 6-12 months of customer service experience in a professional industry + High School Diploma or GED + **Bilingual in English and Italian languages (both written and oral)** + Strong troubleshooting and documentation skills + Excellent customer service skills + Strong attention to detail and strong communication skills (both written and oral) + Excellent work ethic + Problem-solving skills + Solution driven + **Ability to work weekdays from 7:30am - 11:30am EST** Preferred: + Associate degree preferred in related field. Part-Time Bilingual (Italian/English) Service Desk Analyst **Req number:** R7729 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
AccentureAccenture Billing & Payments (ABPE) Sales Director - USA AccentureAccenture Billing & Payments (ABPE) Sales Director - USASeattle, WA$132,500–$271,000 / yearAdditionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. + Collaborate with Product Marketing, Lead Origination, Pre-Sales, Product Management, Professional Services, and Engineering teams to ensure client needs are met and sales origination and pursuits are successful and feedback loops are engaged/active - culture of continuous improvement on product value.