Knowledge of: Advanced ServiceNow architecture, data model, scripting (JavaScript, Glide API), and key modules (ITSM, ITOM, ITAM, SecOps, CSM, HRSD, App Engine, Service Portal/Employee Center, Performance Analytics, Discovery, Event Management, GRC). (35%) Lead functional and technical analysis, requirements definition, and end-to-end solution alignment for ServiceNow modules, including ITSM (Incident, Problem, Change, Request), Service Catalog, CMDB, as well as enterprise-grade workflows and custom app builds.