Duties include, but are not limited to: Analyzing complaints and investigative reports concerning insurance agents, adjusters and other related entities; Maintaining work files, proper usage of state-issued equipment and preparing related reports according to Bureau and Department procedures and rules; Communicating with insurance licensees, the public, insurance company representatives, or other insurance regulators; Participating in training, workshops, conferences and study groups to keep abreast of statutes, rules, regulations, policies and procedures, relating to insurance contracts, solicitation, claims handling, and other insurance related transactions. Documents include but are not limited to: insurance contracts, forms, endorsements, underwritten practices, claims forms, advertising, premium handling, claims handling procedures, sales practices, licensing requirements, record keeping methods, and other related matters.