NewInstructional Designer / Knowledge Content Specialist IconmaInstructional Designer / Knowledge Content SpecialistAuburn Hills, MI$31.31–$36.31 / hourUser-Centered & AI-Ready Content Design: Ability to create content tailored to different audiences (agents, customers, chatbots) with a focus on usability, logical flow, and self-service success. Ensures that all knowledge artifacts—such as SOPs, work instructions, decision trees, and bot content—are accurate, accessible, and aligned with business processes, enabling end users to quickly find and apply the right information.
Knowledge Management Senior Specialist Foley & Lardner LLPKnowledge Management Senior SpecialistDetroit, MI$83,200–$124,800 / yearThe Senior Specialist, Knowledge Management will serve as a liaison between attorneys, business professionals and the Practice Solutions & Research team to develop and implement best practices, procedures, tools and techniques to aid in the delivery of legal services to clients. Facilitate the continual process of identifying best practices by remaining current on knowledge management and GenAI trends, particularly related to the legal industry, and the range of technologies available to effectively deliver information and knowledge services.
Customer Enhancement Program Management, Process, \u0026 Knowledge Specialist Stellantis NVCustomer Enhancement Program Management, Process, \u0026 Knowledge SpecialistAuburn Hills, MIThe Process & Knowledge Specialist oversees process definition, continuous process improvement, assessments, enhancements to automation, enablement of business processes, and the development, authoring, and publication of associated program management plans and knowledge content in collaboration with various stakeholders including the Customer Enhancement team, Customer Care functions, ICT, 3rd party Contact Center Business Partners, and potentially Technical and/or Program Management External Partners. This role resides within the Business Development and Customer Enhancement team of NA Customer Care and supports the Contact Center and Business Operations in addition to organizational functions with the core responsibility to lead the design and definition enablement and continuous improvement of Customer Care programs ensuring alignment with business objectives, KPIs, customer journey expectations, and digital transformation initiatives.
(Remote) Analyst, Knowledge Management, HRSS Trinity Health(Remote) Analyst, Knowledge Management, HRSSLivonia, MIRemote$31.88–$47.82 / hourSynthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Proactively engages with operational teams to understand upcoming changes, new programs, and process updates, advising on content impacts, readiness needs, and best practices for Workday Help knowledge design.
NewAI Knowledge Content Specialist InDepth Engineering SolutionsAI Knowledge Content SpecialistAuburn Hills, MichiganThis individual ensures that all knowledge artifacts—such as SOPs, work instructions, decision trees, and bot content—are accurate, accessible, and aligned with business processes, enabling end users to quickly find and apply the right information. Ability to create content tailored to different audiences (agents, customers, chatbots) with a focus on usability, logical flow, and self -service success.
Instructional Designer / Knowledge Content Specialist ICONMA, LLCInstructional Designer / Knowledge Content SpecialistAuburn Hills, MI$31.31–$36.31 / hourUser-Centered & AI-Ready Content Design: Ability to create content tailored to different audiences (agents, customers, chatbots) with a focus on usability, logical flow, and self-service success. Ensures that all knowledge artifacts—such as SOPs, work instructions, decision trees, and bot content—are accurate, accessible, and aligned with business processes, enabling end users to quickly find and apply the right information.
Project Management - Project Manager LancesoftProject Management - Project ManagerAuburn Hills, MI$50Key ResponsibilitiesLead all project management activities to manage the overall program execution within scope and financials (program budget), focused on enhancing the NA customer service CRM platforms, tools, customer and contact center agent facing digital channels including voice, chat, SMS, web, and mobile, and associated operational customer service processes with the integration and implementation of AI and business process automations. This role serves as a bridge between the ICT technology and business systems management teams, 3rd Party technology and solution partners, and the Clients Customer Care Business Development, Customer Enhancement, Business Operations, and other Parts & Services business stakeholder teams, ensuring all project use cases are delivered on time, within scope, and aligned to targeted program objectives and KPIs.
Project Management Analyst Lead PMA KYYBA, IncProject Management Analyst Lead PMAAllen Park, MIIn this role, you will make an impact in the following ways: • Own interview coordination process throughout any given search to ensure a high-touch recruitment experience for both candidates and hiring leaders, including coordinating and scheduling interviews, assessments, and other recruitment activities, ensuring all logistics are in place and all parties involved are well-informed. Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
MANAGER - HEALTH INFORMATION MANAGEMENT Covenant HealthCareMANAGER - HEALTH INFORMATION MANAGEMENTSAGINAW, MichiganFull timeThis individual oversees medical transcription, chart completion, release of information, clinical documentation improvement (CDI), coding and overall, HIM operations to ensure timely, compliant, and efficient processing of patient health information. The HIM Manager demonstrates high‑quality customer service, professional communication, and strong leadership aligned with Covenant HealthCare’s Vision, Mission, and Values.
Health Information Management Clerk/Technician HIM Vibra Healthcare LLCHealth Information Management Clerk/Technician HIMTaylor, MIOften our patients require additional critical care services for medically complex conditions such as trauma, infectious diseases, wound healing, cardiovascular disease, stroke, amputation and ventilator weaning. Vibra Hospital of SE Michigan - Taylor Campus, located in Taylor, MI is a 40 bed Critical Care Hospital providing acute care services to patients recovering from serious illnesses or injuries.
Change Management Practitioner/Project Manager KLA CorpChange Management Practitioner/Project ManagerAnn Arbor, MI$89,600–$152,300 / yearOur comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. ADKAR Planning & Delivery Diagnose Awareness/Desire/Knowledge/Ability/Reinforcement needs; translate insights into targeted communications, training, coaching, and reinforcement plans that remove barrier points and accelerate adoption.
Health Information Management Supervisor Cherry HealthHealth Information Management SupervisorGrand Rapids, MichiganWith a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more.
SAP Application Service Management Lead Ford Motor CoSAP Application Service Management LeadAllen Park, MI$129,600–$244,680 / yearThis role is critical to maintaining the reliability of our SAP MMP ecosystem, which directly impacts core business operations such as Material Management, Order fulfillment, logistics movement result posting & financial updating efficiency. Demonstrate strong problem-solving skills and provide production support to business with primary focus oriented towards ensuring business continuity, enabling efficient solutions, providing utmost customer satisfaction, and meeting SLAs.
IT Process Specialist III-Enterprise Information Security - Policy/Standard Management Blue Cross and Blue Shield AssociationIT Process Specialist III-Enterprise Information Security - Policy/Standard ManagementDetroit, MIDeliver improvements for the IT organizations processes by establishing, implementing and sustaining a framework for identifying, planning, delivering and supporting IT services to the business. - Support the establishment, implementation and ongoing maintenance of a framework for identifying, planning, delivering and supporting IT services to the business.