This role addresses complex technical and operational inquiries, provides reference resources for esoteric testing, coordinates courier dispatching and logistics, and ensures accurate service documentation to support consistent, high‑quality laboratory services across all service sites. Additionally, the Coordinator is responsible for training, competency assessment, and oversight of approximately 20 Technical Services Representatives, including ensuring proper use of Epic CRM tools to capture and track all incoming calls, contributing to service excellence, operational consistency, and client satisfaction.