You will: Design and deliver premium and paid HR education experiences end-to-end across modalities (certification programs, cohorts, webinars, workshops, learning labs, LMS courses, microlearning), including audience and learning-needs analysis, learning objectives, session plans, exercises, assessments, job aids, and facilitator materials. The Digital Customer Education Specialist, Premium & Paid Programs uses AI across research, drafting, personalization, production, and program operations to increase speed, scale, and consistency, applies instructional design judgment to improve effectiveness, and analyzes performance signals to recommend improvements in timing, sequencing, modality, and content clarity.