p>Primary Responsibilities: - Lead point of Accountability for Portfolio Solutions Transitions;
- Act as the primary layer of engagement with Client leadership and early onboarded account leadership;
- Oversight of the transition plan to ensure it is in-line with agreed upon client expectations;
- Coordination of and collaboration with Workstream leads to ensure they are properly invested and accountable to the transition (e.g., HR, Lease Administration, Consulting, Transaction Management/Brokerage, Leasing Advisory, Commercial, Business Technology);
- Ensure all workstream leads actively participate during Transition and provide required information timely;
- With the support of an Implementation Manager, clearly define and align transition scope relative to contractual documents, escalating scope differences or change requests appropriately;
- Monitor the progress toward the implementation date and escalate as required to stay on schedule;
- Ensure an effective handover from Transition to the account team and ensure a clear understanding of roles and responsibilities of the account team as the Stabilization phase is entered;
- Ensure accountability for agreed upon key transition, stabilization and optimization protocols throughout the onboarding process (communications, meetings etc.);
- Clarify and communicate onboarding objectives including detailed understanding of client expectations, status of deliverables and success criteria;
- Constantly and proactively communicate to all Key Stakeholders throughout the Transition;
- Ask probing questions to identify risk and, working with appropriate JLL Account, Platform, Workstream and client resources, develop timely solutions to mitigate that risk;
- Lead Transition meetings and facilitate progress, issue and risk identification;
- Effectively monitor and manage the transition budget;
- Lead stabilization and optimization process after transition;
- Create Stabilization and Optimization plans to complete contractual obligations that were unable to be completed during transition and/or detailed in the contract as post Go Live;
- Lead the completion of the optimization plan with the on-account team and workstreams;
- Lead transition support for sales pursuits;
- Create content needed for written responses;
- Attend presentations and yellow pad sessions for pursuits;
- Attend sales pipeline calls;
- Lead process improvement initiatives;
- Work with leadership team to identify and lead initiative to bring efficiency and effectiveness to the overall Client onboarding process;
- Build long term partnerships with Division Presidents, Managing Directors, Account Directors and Leasing Advisory leaders to support the Portfolio Solutions business and resources needing to onboard new client for that service area. An ideal candidate would need to have the following qualifications:
Required:
- Experienced former Account Directors or senior leaders of large accounts that have been successful in onboarding, renewing, or expanding with their former Clients;
- Bachelor's degree in business, Finance, Information Technology, or related field;
- 10-15 years of experience with continuous improvement and/or business partnering;
- Solid program management and problem-solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals;
- Strong organizational skills, detail oriented, and process-driven, with an orientation toward continuous process improvement;
- Exceptional ability to solve problems and think analytically;
- Comfortable interacting with people across all levels of an organization and can field questions during a presentation like a pro (Agile and able to handle changes in direction calmly);
- Ability to work directly with key stakeholders to gather and interpret functional requirements;
- Insight and experience in working with subject matter experts in various service lines and support groups areas including Leasing Advisory and Transaction Management;
- Relationship building skills - able to influence others to generate desired results consistently;
- Proactive and self-directed in work habits;
- Highly skilled in time management to facilitate involvement in multiple projects;
- Leadership qualities such as conflict/issue resolution skills;
- Ability to travel 20-30% of time.