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Deliver high quality inclusive and accessible customer service while assisting users with a wide range of transactions and inquiries, in-person and virtually, including reference assistance requiring knowledge of the library's services, holdings, website, and online databases. • Identify and respond to security and safety issues that arise, implementing emergency procedures, handling of library user complaints, and at times working with Grand Valley Police Department and facilities to ensure that the library environment is safe and conducive to learning.

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Library Specialist III   Allendale, MI   Full Time   R103242   Grand Valley State University (GVSU) Libraries seeks applications for a Night Operations and Service Point Coordinator to work at the GVSU's Allendale Campus Libraries.   This position is a part of the Library Access Support Services department, which is responsible for supporting a set of behind the scenes and public-facing functions virtually and in person on our Allendale and Grand Rapids, Michigan campuses. This is a designated essential staff position in support of library operations and will be called upon to work onsite at times even when the University changes operating status due to inclement weather or otherwise. Ability to work evenings and weekends; flexibility to work a variety of shifts; and significant functional independence are required.   The responsibilities of this position include; working in our user-centered desk environment, opening and/or closing the library, executing emergency and evacuation processes as needed. Additional responsibilities include supporting Access Services operations, assisting with university wide student engagement and programming, and providing operational support to the department.   We intend to conduct interviews by phone or virtual meeting formats. On-site opportunities will be available to the selected finalists.   Job Classification & Benefits: C3 Level. Minimum starting wage of $19.52 per hour. Including applicable shift differential.   Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.   Standard Hours for this position: Sunday-Thursday: 3:15pm-12:15am *Summer hours are reduced, this position will work 12:15pm-9:15pm ESSENTIAL FUNCTIONS:   • Work regular shifts at the service point, monitoring in-person and virtual activity. This includes the frontline and behind-the-scenes services provided by student colleagues. • Deliver high quality inclusive and accessible customer service while assisting users with a wide range of transactions and inquiries, in-person and virtually, including reference assistance requiring knowledge of the library's services, holdings, website, and online databases. • Identify and respond to security and safety issues that arise, implementing emergency procedures, handling of library user complaints, and at times working with Grand Valley Police Department and facilities to ensure that the library environment is safe and conducive to learning. • Open or securely close the library in line with standard procedure. • Demonstrate flexibility, openness and receptivity to new ideas and approaches. • Demonstrate innovation, creativity, and informed risk-taking. • Collaborate broadly and engage in department and libraries' initiatives and projects. • Provide support for events, tours, and other programming hosted in the libraries. • Roam the library to collect data, on an ongoing basis and for special projects. Roaming activities can include answering questions; identifying, reporting, or addressing facilities issues; and assisting with security-related issues. • Participate in re-zoning of furniture in spaces throughout the Steelcase Library. • Align with and uphold University Competencies, University Libraries values in action, and user privacy. • Demonstrate the intercultural understanding and awareness required to work in a diverse workplace and serve a diverse population. • Actively contribute to the Libraries' Inclusion, Diversity, Equity, and Accessibility commitment. • Help foster a healthy work environment for library and student

Grand Valley State University

Library Specialist III

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Library Specialist IIIGrand Valley State University

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