Advanced MS Excel proficiencyIntermediate MS Office proficiencyThe ability to quickly learn new systems and business processesProven data, research, and problem-solving skills, with the ability to synthesize information and communicate insights effectivelyAptitude to carry out duties accurately and timely in a fast-paced deadline driven environmentExceptional organizational skills, with a high attention to detail and the ability to keep track of both the high-level progress and the small detailsAbility to communicate in professional manner when dealing with peers of own department, vendors, inter-company contacts, and investorsAbility to manage change and navigate company structureDesire to perform operational, analytical and governance related activitiesMotivation to draw in additional work with limited directionCapability to comprehend servicing regulations, investor guidelines, and other applicable agreementsA team-oriented mindset, thriving in an environment that's collaborative, challenges the status quo and celebrates changeAbility to manage change and navigate company structure. Responsibilities: Resolve account level and portfolio level issues and ensure exception volume and aging is maintained within SLAs, guidelines, and risk tolerancesEnsure systems are optimally configured to support loan-servicing operations based on the needs of our clients, business partners and investorsLeverage technologies available to process transactions accurately and efficientlyAnalyze transactional data to identify situations where actual results differ from expected resultsConduct account and process level analysis utilizing knowledge of mortgage servicing processes to assist in process improvement initiativesMonitor automated business processes involving an average of 5000+ transactions daily that has impact on borrower credit, portfolio metrics, and regulatory requirementsIsolate, model, and replicate complex issues using tools available to understand, present and resolve issues.